tag:blogger.com,1999:blog-42958334808607319132024-03-06T06:27:50.540+01:00UmbrellaUmbrella Travel Technologyhttp://www.blogger.com/profile/04051925315388733029noreply@blogger.comBlogger57125tag:blogger.com,1999:blog-4295833480860731913.post-47220926031968259692017-09-08T17:38:00.003+02:002017-09-11T13:47:29.938+02:00How cytric Travel & Expense conquers new markets<div class="MsoNormal" style="line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="color: #0b5394; font-family: "verdana" , sans-serif; font-size: large;"><b><span lang="EN-US" style="line-height: 150%;">cytric Travel & Expense</span></b><span lang="EN-US" style="line-height: 150%;"> is Europe’s most
widely used system for the booking, administration and billing of business
travel. Behind cytric Travel & Expense is <b>i:FAO</b>, a company from Frankfurt
am Main that has 20 years of incredible success in travel management. </span></span></div>
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<span style="color: #0b5394; font-family: "verdana" , sans-serif; font-size: large;"><b>Amadeus</b>’ gradual takeover of the company that began in 2014 initiated a
phase of international growth: in no time at all, cytric Travel & Expense
went from being a “European player” to a <b>global player</b>. And Umbrella Faces was
brought in for profile management. </span></div>
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<span style="color: #0b5394; font-family: "verdana" , sans-serif; font-size: large;"><b>Nicolas Westbeld</b> is responsible for key account relationships at i:FAO
and is experiencing an exciting time at the company. In the following
interview, read what he thinks of the company’s rapid developments and how
cytric clients benefit from this new global organization.</span></div>
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<b><span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Nicolas, cytric Travel & Expense has become a real global player
since its takeover by Amadeus. What changes have there been for you?</span><o:p></o:p></span></span></b></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-US" style="line-height: 115%;">It has been a really
exciting development. Today, </span><span lang="EN-US" style="line-height: 115%;">cytric Travel & Expense is used in <b>more than 80 countries</b> around the
world. Because</span><span lang="EN-US" style="line-height: 115%;"> cytric Travel
& Expense replaces existing solutions around the world, we implement many
country-specific adaptations and expansions for the various markets. </span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-US" style="font-family: "verdana" , sans-serif; line-height: 115%;">That’s
moving ahead at full steam. </span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-US" style="font-family: "verdana" , sans-serif; line-height: 115%;"><b>Amadeus’ global presence</b> is extremely helpful here.
Without having colleagues on-site, such a project would be barely possible for
us. They know the ins and outs of the individual markets and fully support
cytric Travel & Expense. </span></span><br />
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-US" style="font-family: "verdana" , sans-serif; line-height: 115%;"><br /></span></span>
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-US" style="font-family: "verdana" , sans-serif; line-height: 115%;">A great example of this is the adaptation of
cytric for the <b>Japanese market.</b> This globalization has an impact on manpower,
of course. We plan to double our developer resources by the end of 2018.<o:p></o:p></span></span></div>
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<b><span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">cytric Travel & Expense relies on Umbrella for profile management. What
made you choose us?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">cytric Travel &
Expense does not have direct profile synchronization with global distribution
systems, and we wanted to fill this gap. Umbrella has the expertise, speed and
flexibility to do this quickly and efficiently. Our cooperation is excellent.<o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkF9kYOKzqQ6r2fneMzf4AlFpOCMgKYlaba5s4Fp458ntbJQYNBhFdEH45fUUNSrHzAsfgsG0_WiKvcUboJK9DUAM3iejH6-XhDE3VeanpLUvByJJ5qol4bviUmk0T2n6aqCrY_etStXNr/s1600/20170306+Master+Kid+4.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-family: "verdana" , sans-serif;"><img border="0" data-original-height="283" data-original-width="424" height="266" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkF9kYOKzqQ6r2fneMzf4AlFpOCMgKYlaba5s4Fp458ntbJQYNBhFdEH45fUUNSrHzAsfgsG0_WiKvcUboJK9DUAM3iejH6-XhDE3VeanpLUvByJJ5qol4bviUmk0T2n6aqCrY_etStXNr/s400/20170306+Master+Kid+4.jpg" width="400" /></span></a><b><span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">How exactly does this cooperation work for you? How and when is Umbrella
used by cytric Travel & Expense?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Many of our clients want
to retain the task of managing and monitoring personal data within the company.
Umbrella is, among other things, a central component of client migration to
cytric Travel & Expense. </span></span></div>
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<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Plus there are many companies that use cytric
Travel & Expense as a leading system for profile data maintenance. This
information is then synchronized with Umbrella in the TMC’s GDS and back office
systems. <o:p></o:p></span></span></div>
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<b><span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Umbrella cooperates with all the major GDSs, something that is
especially appreciated by customers that work around the globe. Is cytric
Travel & Expense also “multi-GDS” compatible? </span><o:p></o:p></span></span></b></div>
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<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Yes, absolutely – cytric Travel
& Expense is <b>determinedly multi-GDS </b>and works equally well with all of
these systems. Many customers have multiple GDSs because of <b>regional priorities</b>.<o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwtF9-cBE9pTGkSyZlm85HYoraAoVfoyAAI2pDqsJbUAiOA_Ds3UCWPWB-yw5_QLEz_XcZs4X0hZDe5l4RKjI52pjzlhXxnSIa1KqJ2VXgdhNzT1FI5v1GI2wchX8rqC74z7q1HqXbLqdt/s1600/20170502+Master+Kid+10.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span style="font-family: "verdana" , sans-serif;"><img border="0" data-original-height="321" data-original-width="374" height="342" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwtF9-cBE9pTGkSyZlm85HYoraAoVfoyAAI2pDqsJbUAiOA_Ds3UCWPWB-yw5_QLEz_XcZs4X0hZDe5l4RKjI52pjzlhXxnSIa1KqJ2VXgdhNzT1FI5v1GI2wchX8rqC74z7q1HqXbLqdt/s400/20170502+Master+Kid+10.jpg" width="400" /></span></a></div>
<b><span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Data protection – especially the issue of the EU’s GDPR – is a hot topic
in the industry. How have you prepared for it? Do you consider it an
opportunity in the market?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">The EU’s <b>General Data
Protection Regulation</b> (GDPR) poses a challenge for the market. We are well
prepared because we have always had the highest level of data protection. </span></span><br />
<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">After
all, we traditionally work with large DAX-listed companies that have very high data
privacy requirements and frequently audit us accordingly. </span></span></div>
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<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">One thing that speaks
for us in the eyes of our European customers is that we host the data in a
<b>highly secure, certified data center in Germany</b>. This is certainly an
opportunity for us.<o:p></o:p></span></span></div>
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<b><span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Let’s talk about you: how long have you worked for i:FAO? What is your
role there and what did you do before? </span><o:p></o:p></span></span></b></div>
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<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">I have been with i:FAO for three-and-a-half years and work in Account
Management for established customers. Specifically, I support our cytric consultants
when it comes to direct established customers’ strategic or sales questions. </span></span></div>
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<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">And I deal with contracts and tenders, plus I go to all the important trade
fairs. Before I started working for i:FAO I worked in logistics for
three-and-a-half years and for <b>American Express</b> for four-and-a-half. In between
jobs I studied in <b>Sydney, Australia</b>.<o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8WilwwAYF4y-kJr8mf28uSLCRWngmDQIp5m2SMzTGZeqv5HNfeLqRllPkhiylYmVJr3dKjDYMN3ZHDYAzefvHA54SqsxgjyARFLV3Sa71vujutI6Egux4wJVqsVPw8TBEExrMMWQoJznC/s1600/20170306+Master+Kid+3.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-family: "verdana" , sans-serif;"><img border="0" data-original-height="289" data-original-width="415" height="277" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8WilwwAYF4y-kJr8mf28uSLCRWngmDQIp5m2SMzTGZeqv5HNfeLqRllPkhiylYmVJr3dKjDYMN3ZHDYAzefvHA54SqsxgjyARFLV3Sa71vujutI6Egux4wJVqsVPw8TBEExrMMWQoJznC/s400/20170306+Master+Kid+3.jpg" width="400" /></span></a><b><span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Nicolas outside of work: where did you grow up and where do you live?
How long have you lived there? What do you enjoy most about it? </span><o:p></o:p></span></span></b></div>
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<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">I grew up near <b>Frankfurt,</b>
more specifically in Hofheim and Kriftel, Germany. I still live there because I
really love its comparatively quiet environment.<o:p></o:p></span></span></div>
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<b><span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">What do you enjoy doing in your free time?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><b>Football</b> – that is my
passion. I am a goalie in the club league, and I am a huge fan of <b>Bayern
Munich</b>. I can get pretty emotional when I watch, but the fun of it is the most
important thing for me. For me, traveling (especially in A<b>ustralia and the USA</b>)
is a big part of having a good quality of life. I can definitely imagine living
in one of those countries one day.<o:p></o:p></span></span></div>
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<b><span lang="EN-US" style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Thank you for your time and the interesting interview!</span></span></b><span lang="EN-US" style="font-family: "century gothic" , sans-serif; line-height: 115%;"><o:p></o:p></span></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-57081362155068015232017-09-08T17:14:00.001+02:002017-09-11T14:15:41.934+02:00Wie cytric Travel & Expense neue Märkte erobert<span style="color: #0b5394;"><span style="color: #4472c4; font-family: "verdana" , sans-serif; font-size: large;"><b style="color: #0b5394;">cytric Travel & Expense </b>ist das europaweit von Unternehmen am häufigsten genutzte Tool für
die Buchung, Verwaltung und Abrechnung von Geschäftsreisen. Hinter cytric Travel & Expense steht mit
i:FAO ein Unternehmen aus Frankfurt am Main, das bereits seit zwanzig Jahren
eine aussergewöhnliche Erfolgsgeschichte im Bereich Travel Management schreibt.</span></span><br />
<span style="color: #0b5394; font-size: large;"><span style="color: #4472c4; font-family: "verdana" , sans-serif;"><br /></span>
<span style="color: #4472c4; font-family: "verdana" , sans-serif;">Mit der schrittweisen </span><b style="font-family: verdana, sans-serif;">Beteiligung durch Amadeus</b><span style="color: #4472c4; font-family: "verdana" , sans-serif;">
begann 2014 eine Phase internationalen Wachstums: cytric Travel & E</span><span style="color: #4472c4; font-family: "verdana" , sans-serif;">xpense wurde
in kurzer Zeit vom «European Player» zu einem </span><b style="font-family: verdana, sans-serif;">Global Player.</b><span style="color: #4472c4; font-family: "verdana" , sans-serif;"> Dabei setzt man im
Profilmanagement auf Umbrella Faces.</span></span><br />
<span style="color: #0b5394; font-size: large;"><b style="font-family: verdana, sans-serif;"><br /></b>
<b style="font-family: verdana, sans-serif;">Nicolas Westbeld</b><span style="color: #4472c4; font-family: "verdana" , sans-serif;">, der bei i:FAO für die
guten Beziehungen zu Grosskunden zuständig ist, arbeitet also in einer
aufregenden Zeit. Lesen Sie im folgenden Interview, wie er den schnellen Wandel
im Unternehmen erlebt und wie cytric-Kunden von der neuen, globalen
Organisation profitieren.</span></span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEijNfZ9GiWJqwO5wrTtqDeK3p8D4gNLrm0CA7Y5pQO7ir7MmV-o-PXoR-PSGq_HX_SAMr57eEnhR4Rjm_9VTW_n6sjYwifHUui9brK9jXDicPV9PDQQcYBv1Vg9GRbzYvNckUuDuq0vzRYY/s1600/20170908+Nicolas+Westbeld.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="1567" data-original-width="1295" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEijNfZ9GiWJqwO5wrTtqDeK3p8D4gNLrm0CA7Y5pQO7ir7MmV-o-PXoR-PSGq_HX_SAMr57eEnhR4Rjm_9VTW_n6sjYwifHUui9brK9jXDicPV9PDQQcYBv1Vg9GRbzYvNckUuDuq0vzRYY/s400/20170908+Nicolas+Westbeld.jpg" width="330" /></a></div>
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<b><span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Nicolas, cytric Travel &
Expense ist seit der Übernahme durch Amadeus zu einem richtigen Global Player
geworden. Was hat sich für Euch dadurch verändert?</span><o:p></o:p></span></span></b></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="line-height: 115%;">Das
ist eine sehr spannende Entwicklung. </span><span style="line-height: 115%;">cytric Travel & Expense wird
heute schon in <b>mehr als 80 Ländern</b>
der Welt genutzt</span><span style="line-height: 115%;">. </span><span style="line-height: 115%;">Da
cytric Travel & Expense weltweit bestehende Lösungen ablöst, implementieren
wir viele länderspezifische Adaptionen und Erweiterungen für die jeweiligen
Märkte. Das läuft derzeit mit Hochdruck. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Dabei
ist die <b>weltweite Präsenz von Amadeus</b>
enorm hilfreich. Ohne die Kollegen vor Ort wäre so ein Projekt für uns kaum
umsetzbar. Sie kennen die Besonderheiten der einzelnen Märkte im Detail und
unterstützen cytric Travel & Expense nach Kräften. </span></span></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Ein gutes Beispiel ist
die Adaption von cytric auf dem <b>japanischen
Markt</b>. Diese Globalisierung hat natürlich Auswirkungen auf die Manpower.
Wir planen, unsere Entwicklerkapazitäten bis Ende 2018 zu verdoppeln.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Beim Thema Profilmanagement
setzt cytric Travel & Expense konsequent auf Umbrella. Warum habt Ihr Euch
für uns entschieden?</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">cytric
Travel & Expense hat keine eigene direkte Profilsynchronisation zu globalen
Vertriebssystemen. Daher wollten wir diese Lücke schliessen. Umbrella verfügt über
die Expertise, Geschwindigkeit und Flexibilität, um das schnell und effizient umzusetzen.
Die Kooperation funktioniert bestens.<o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgorhxx5CtdGXVrlG7hzQfmQsuSK70XH_gzJHrmA4foslwUi9CYI5volsIiD0FoYEOc4eDecdb-Pnzt8QX6rFnV_DelouSwHxR_9hye52uKJG5b7o7odkXz7u6WHE2URYzzqgV9jb_5bFd8/s1600/20170306+Master+Kid+4.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="283" data-original-width="424" height="266" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgorhxx5CtdGXVrlG7hzQfmQsuSK70XH_gzJHrmA4foslwUi9CYI5volsIiD0FoYEOc4eDecdb-Pnzt8QX6rFnV_DelouSwHxR_9hye52uKJG5b7o7odkXz7u6WHE2URYzzqgV9jb_5bFd8/s400/20170306+Master+Kid+4.jpg" width="400" /></a><b><span style="line-height: 115%;"><span style="color: #0b5394; font-family: "verdana" , sans-serif;">Wie genau läuft diese
Partnerschaft? Wie und wann kommt Umbrella bei cytric Travel & Expense zum
Einsatz?<o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Viele
unserer Kunden möchten Steuerung und Kontrolle der personenbezogenen Daten im
Unternehmen behalten.</span></span></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Umbrella ist unter
anderem<b> </b>ein zentraler Bestandteil bei der<b> Migration der Kunden auf cytric
Travel & Expense</b>. Außerdem gibt es viele Unternehmen, die cytric Travel
& Expense als führendes System für die Pflege der Profildaten nutzen. Diese
Informationen werden dann mit Umbrella in die GDS- und Backoffice-Systeme der
TMCs synchronisiert. <o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Umbrella kooperiert ja mit
allen grossen GDS, was insbesondere von global operierenden Kunden sehr
geschätzt wird. Ist cytric Travel & Expense auch «multi-GDS»-fähig?</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Ja,
das ist definitiv so – cytric Travel & Expense arbeitet dezidiert «multi-GDS»
und funktioniert auch mit all diesen Systemen gleich gut. Viele Kunden haben
nun mal mehrere GDS im Einsatz, weil es da ja auch regionale Schwerpunkte gibt.
<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Datenschutz – und hier
insbesondere das Thema GDPR der EU – ist ein aktuell heiss diskutiertes Thema
in der Branche. Wie habt Ihr Euch darauf vorbereitet? Seht Ihr das auch als
Chance im Markt?</span><o:p></o:p></span></span></b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwtF9-cBE9pTGkSyZlm85HYoraAoVfoyAAI2pDqsJbUAiOA_Ds3UCWPWB-yw5_QLEz_XcZs4X0hZDe5l4RKjI52pjzlhXxnSIa1KqJ2VXgdhNzT1FI5v1GI2wchX8rqC74z7q1HqXbLqdt/s1600/20170502+Master+Kid+10.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="321" data-original-width="374" height="273" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwtF9-cBE9pTGkSyZlm85HYoraAoVfoyAAI2pDqsJbUAiOA_Ds3UCWPWB-yw5_QLEz_XcZs4X0hZDe5l4RKjI52pjzlhXxnSIa1KqJ2VXgdhNzT1FI5v1GI2wchX8rqC74z7q1HqXbLqdt/s320/20170502+Master+Kid+10.jpg" width="320" /></a><span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Die
<b>EU-Datenschutzgrundverordnung</b> ist
eine Herausforderung für den Markt. Wir sind darauf gut vorbereitet, weil wir Datenschutz schon immer auf höchstem
Niveau betreiben.</span></span></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Schließlich arbeiten wir traditionell mit <b>grossen
DAX-notierten Unternehmen</b>, die sehr hohe Datenschutz-Anforderungen stellen und uns
regelmässig mit entsprechenden Audits prüfen. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Für
uns spricht gerade in den Augen unserer europäischen Kunden, dass wir die Daten
in einem <b>hochsicheren, zertifizierten
Rechenzentrum hosten, das in Deutschland steht</b>. Das ist sicher auch eine
Chance für uns.</span></span></div>
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<span style="color: #0b5394;"><b><span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></b>
</span><b><span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Zu Dir persönlich: Seit wann
arbeitest Du für i:FAO, was genau ist Deine Aufgabe und was hast Du vorher gemacht?</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Ich bin seit gut dreieinhalb Jahren bei i:FAO
und arbeite im Account-Management für Bestandskunden. Insbesondere unterstütze
ich unsere cytric Consultants, wenn es um strategische und vertriebliche Fragen
unserer direkten Bestandskunden geht. <o:p></o:p></span></span></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Und ich kümmere mich um Verträge und
Ausschreibungen. Ich besuche auch alle relevanten Messen. Vor i:FAO war ich dreieinhalb
Jahre in der Logistikbranche und viereinhalb Jahre bei American Express (Karte)
tätig, dazwischen zum Studium in <b>Sydney,
Australien</b>.<o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8WilwwAYF4y-kJr8mf28uSLCRWngmDQIp5m2SMzTGZeqv5HNfeLqRllPkhiylYmVJr3dKjDYMN3ZHDYAzefvHA54SqsxgjyARFLV3Sa71vujutI6Egux4wJVqsVPw8TBEExrMMWQoJznC/s1600/20170306+Master+Kid+3.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="289" data-original-width="415" height="277" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8WilwwAYF4y-kJr8mf28uSLCRWngmDQIp5m2SMzTGZeqv5HNfeLqRllPkhiylYmVJr3dKjDYMN3ZHDYAzefvHA54SqsxgjyARFLV3Sa71vujutI6Egux4wJVqsVPw8TBEExrMMWQoJznC/s400/20170306+Master+Kid+3.jpg" width="400" /></a><b><span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Nicolas privat: wo bist Du
aufgewachsen und wo wohnst Du aktuell? Seit wann? Was gefällt Dir da besonders
gut?</span><o:p></o:p></span></span></b></div>
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<span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;">Ich
bin im <b>Grossraum Frankfurt</b>
aufgewachsen, genauer gesagt in Hofheim und Kriftel. Da wohne ich auch nach wie
vor, da ich die vergleichsweise ruhige Umgebung sehr schätze. <o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Wofür kannst du dich in
deiner Freizeit besonders begeistern?</span><o:p></o:p></span></span></b></div>
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<span style="font-family: "verdana" , sans-serif;"><b><span style="line-height: 115%;">Fussball</span></b><span style="line-height: 115%;"> –
das ist tatsächlich meine grosse Leidenschaft. Einerseits spiele ich als
Torwart in der Verbandsliga. Andererseits bin ich ein grosser Fan von <b>Bayern München</b>. Beim Zuschauen kann ich
richtig emotional werden, in erster Linie aber macht das Spass. Zu einer guten Lebensqualität
gehören für mich Reisen, vor allem nach <b>Australien
und in die USA</b>. Ich kann mir gut vorstellen, eines Tages in eines dieser
Länder zu ziehen.<o:p></o:p></span></span></div>
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<b><span style="line-height: 115%;"><span style="font-family: "verdana" , sans-serif;"><span style="background-color: white; color: #0b5394;">Herzlichen Dank für Deine
Zeit und das sehr nette Gespräch!</span><o:p></o:p></span></span></b></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-60462702012423541252017-08-31T14:10:00.002+02:002017-08-31T14:13:09.911+02:00Travelport Projects at Umbrella<div class="MsoNormal" style="background-color: white; box-sizing: border-box; color: #333333;">
<span style="box-sizing: border-box; color: #0b5394;"><b style="box-sizing: border-box;"><i style="box-sizing: border-box;"><span style="font-family: "verdana" , sans-serif;">Travelport's origins date back to 1971. Nowadays, the headquarters in Langley, Berkshire (UK) report annual revenues of over 2.3 billion US$.</span></i></b></span></div>
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<span style="color: #0b5394; font-family: "verdana" , sans-serif;"><i><b>Umbrella and Travelport have been collaborative partners for many years. We have asked Travelport's Michael Kuptz about the company's focus for the future, the importance of profile management for a GDS and, of course, also about his private life and hobbies.</b></i></span></div>
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<span lang="EN-US"><span style="font-family: "verdana" , sans-serif;"><b>For us as a small technology company, the GDS market
seems like a clash of the titans. What sets Travelport above the rest of the
competition, and where do your priorities lie?</b><o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhPaQg2YckPLfhyphenhyphenVKVUy8RDcolI2tGQGo5KCHZ0MCtEjz8CfyCtQ0tNTcSbjIgoYlxT4QaxhF_w-FnDYZdvDiBvGmvlYz8c3D4ZF28JBP15PBKDhnZSB5dxoIYKxYdkLMbBv7aha_Yd5mKT/s1600/20170824+Michael+Kuptz.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1540" data-original-width="1600" height="308" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhPaQg2YckPLfhyphenhyphenVKVUy8RDcolI2tGQGo5KCHZ0MCtEjz8CfyCtQ0tNTcSbjIgoYlxT4QaxhF_w-FnDYZdvDiBvGmvlYz8c3D4ZF28JBP15PBKDhnZSB5dxoIYKxYdkLMbBv7aha_Yd5mKT/s320/20170824+Michael+Kuptz.jpg" width="320" /></a><span style="font-family: "verdana" , sans-serif;"><span lang="EN-US" style="color: #0070c0;">We have left the classic GDS business model behind and transformed Travelport into a
powerful platform. If you are curious to see what exactly this means, click
here: </span><span lang="EN-US"><a href="https://www.youtube.com/watch?v=3EzxBbYZAEI">https://www.youtube.com/watch?v=3EzxBbYZAEI</a></span><span lang="EN-US" style="color: #0070c0;"><o:p></o:p></span></span></div>
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<span lang="EN-US" style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">This approach has already led to some developments that benefit travel
sales. Here in particular, <b>Smartpoint</b> and the <b>Branded Fares & Ancillary
Services platform</b> are worth noting:<o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b><span lang="EN-US" style="color: #0070c0;">Smartpoint</span></b><span lang="EN-US" style="color: #0070c0;"> because with the user-friendly
graphical interface we have created completely new possibilities for highly
efficient consulting and booking. <o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b><span lang="EN-US" style="color: #0070c0;">The Branded Fares & Ancillary Services
platform</span></b><span lang="EN-US" style="color: #0070c0;"> because with their help, additional services can be found and booked
quickly and easily – not only at the travel agency, but also online. Then there
are our investments in the mobile sector. We will soon present new solutions
and expand our product portfolio</span></span><span style="color: #0070c0; font-family: "verdana" , sans-serif;">.</span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-US" style="color: #0070c0;">Last but not least, there is something that our Travelport team is
especially proud of: <b>our relationship
with our customers</b></span><span lang="EN-US" style="color: #0070c0;">.
Again and again, we hear how satisfied they are with our service readiness and
that we understand and accordingly implement their requirements and needs. That
doesn’t just make us happy, it motivates us, too.<i><o:p></o:p></i></span></span></div>
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<span lang="EN-US"><span style="font-family: "verdana" , sans-serif;"><b>A number of renowned travel agencies use Umbrella Faces,
together with Travelport/Galileo, including Kuoni in Switzerland, BTU in
Austria and Clarity in the UK. As a GDS provider, what are the benefits of
using a profile management tool?</b><o:p></o:p></span></span></div>
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<span lang="EN-US" style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">We are very pleased with the <b>extremely positive response in the market</b>.
For me, the<b> big advantage</b> of profile management with Umbrella Faces is clearly
the integration of the profiles in an agency’s workflows, i.e. in Smartpoint,
where the profile can be called up and processed. </span></span></div>
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<span lang="EN-US" style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span lang="EN-US" style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Agencies benefit from the <b>top
quality of the profile data</b> they get from Umbrella Faces. Manual rework is rarely
necessary, which makes Umbrella Faces more efficient and faster at the counter.<o:p></o:p></span></span></div>
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<span lang="EN-US"><span style="font-family: "verdana" , sans-serif;"><b>We have also implemented some “special projects” with
Travelport. You were personally involved in the development of the interface
between Umbrella and the RailMaster. What is the advantage of this interface
for your customers?</b><o:p></o:p></span></span></div>
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<i><span lang="EN-US" style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">That was indeed an exciting project and I was happy to take the lead.
The integration of client profiles from Umbrella Faces has the advantage for
our customers of being automated, integrated and processed in <b>RailMaster’s
</b>processes in real time. </span></span></i></div>
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<i><span lang="EN-US" style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">That is much faster than manual entry and there are of
course no typos or false entries. All in all, we have thus been able to expand
the functionalities of RailMaster by an innovative facet, which is, of course,
entirely in the interest of our customers.<o:p></o:p></span></span></i></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgDE1f7SsYz95qt3gA_68jL6SEG-rWmfgyhVoEZkDv8c8pf_qkZ__tCoAUwGqRgDKat9h-KduGijOrYYH5T5NGzgZUFNUyiae3gLeBULFwPkXBdL10LtwNVmdzMIa7wgGXh8VyA5bL5YqOr/s1600/20160606+Space+Ship+4.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="620" data-original-width="774" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgDE1f7SsYz95qt3gA_68jL6SEG-rWmfgyhVoEZkDv8c8pf_qkZ__tCoAUwGqRgDKat9h-KduGijOrYYH5T5NGzgZUFNUyiae3gLeBULFwPkXBdL10LtwNVmdzMIa7wgGXh8VyA5bL5YqOr/s400/20160606+Space+Ship+4.jpg" width="400" /></a></div>
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<span lang="EN-US"><span style="font-family: "verdana" , sans-serif;"><b>And how was working with Umbrella? </b><o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-US" style="color: #0070c0;">Exactly how I had hoped: fast, proficient, and always solution-focused. </span><span lang="EN-US" style="color: #0070c0;"><o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b><span lang="EN-US">How long have you been with Travelport and what
exactly is your role in the <a href="https://www.blogger.com/null">organization</a></span><span class="MsoCommentReference"><span style="line-height: 107%;"> </span></span></b><span lang="EN-US"><b>?</b><o:p></o:p></span></span></div>
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<span lang="EN-US" style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">I have been with Travelport and its predecessor Galileo since 1991, with
some breaks. Of course, over such a long period of time you do not always have
the same job, so I have had a lot of different positions.<o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-US" style="color: #0070c0;">I am currently <b>Regional Product Manager for Germany, Austria and
Switzerland</b>. My main responsibilities include working with colleagues to gather
the product requirements of our customers in these countries, validate them
and, if needed, make sure they are implemented. I also act as Product Manager for our rail product, the <b>RailMaster</b>,
and the <b>Pricing Cache</b>, a product that enables us to deliver priced itineraries
primarily to <a href="https://www.blogger.com/null">organizers </a></span><span lang="EN-US" style="color: #0070c0;">and OTAs.<i><o:p></o:p></i></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjrEYE8SNzgi_qCvSTRvvrvxuZe-uK4hR6mHUKJkQz2mcWxSdmOvgWfpWqYCpjpQ5VFsyoGoXQ6Qm3N3DbDT1PyPGsW3zPmefRyjp7wgDgASIG_HO9LiethrtaJeQ7WIb8eQJqbb-CiaBxN/s1600/20160606+Space+Ship.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="579" data-original-width="829" height="278" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjrEYE8SNzgi_qCvSTRvvrvxuZe-uK4hR6mHUKJkQz2mcWxSdmOvgWfpWqYCpjpQ5VFsyoGoXQ6Qm3N3DbDT1PyPGsW3zPmefRyjp7wgDgASIG_HO9LiethrtaJeQ7WIb8eQJqbb-CiaBxN/s400/20160606+Space+Ship.jpg" width="400" /></a><span lang="EN-US"><span style="font-family: "verdana" , sans-serif;"><b>Let’s get to know Michael Kuptz a bit better: where
did you grow up and where do you live now? </b><o:p></o:p></span></span></div>
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<span lang="EN-US" style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">As a true northern German, I grew up in Geesthacht near <b>Hamburg</b>. I have
lived in Frankfurt am Main since 1991. When I first moved to <b>Frankfurt</b>, it was
a challenge for me. But luckily, the <b>city really developed in a positive way</b>,
especially in the past 10 years, which is why I feel at home here now.<o:p></o:p></span></span></div>
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<span lang="EN-US" style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Plus, Frankfurt boasts a great central location. You can easily take a
day trip on the <b>Mosel</b>, the <b>Rhine</b> or even in the <b>Forest of Odes or the Spessart
mountains</b>. The only thing I really miss about Hamburg is being <b>close to the
sea.</b><i><o:p></o:p></i></span></span></div>
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<span lang="EN-US"><span style="font-family: "verdana" , sans-serif;"><b>Michael Kuptz outside of work: what do you like doing
in your free time?</b><o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-US" style="color: #0070c0;">I love getting out <a href="https://www.blogger.com/null">on the weekends</a></span></i><i><span lang="EN-US" style="color: #0070c0;">. Together with my wife and kids, we
take a lot of excursions and go to events. <o:p></o:p></span></i></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b><i><span lang="EN-US" style="color: #0070c0;">Motorsports</span></i></b><i><span lang="EN-US" style="color: #0070c0;"> are also another passion of mine. I
really love rallying and rally cross, even if I don’t actually drive but rather
just watch live. I find it fascinating how the drivers master their cars, even
in the most adverse conditions and at high speeds.<o:p></o:p></span></i></span></div>
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<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-US" style="color: #0070c0;">And of course I am very enthusiastic about “my” football club, <b>FC St. Pauli</b>. I even join the
“Kiezkicker”, as the team is called, for their away games whenever I can.</span></i><span lang="EN-US"> </span><i><span lang="EN-US" style="color: #0070c0;">It also offers me a welcome reason to
return to Hamburg time and time again.</span></i></span></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-52165089358962504532017-08-28T12:02:00.001+02:002017-08-28T12:02:11.618+02:00Umbrella-Projekte mit Travelport<div class="MsoNormal">
<span style="color: #0b5394; font-family: "verdana" , sans-serif;"><b><i><br /></i></b></span>
<span style="color: #0b5394; font-family: "verdana" , sans-serif;"><b><i>Travelport ist einer der ganz grossen Namen in der Travel Tech Welt. Die Ursprünge gehen zurück bis ins Jahr 1971. Mittlerweile macht das Unternehmen mit Hauptsitz in Langley im englischen Berkshire über 2,3 Milliarden Dollar Jahresumsatz.</i></b></span></div>
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<span style="color: #0b5394; font-family: "verdana" , sans-serif;"><b><i>Umbrella und Travelport verbindet eine langjährige Partnerschaft. Wir haben uns mit dem </i></b></span><b style="color: #0b5394; font-family: verdana, sans-serif;"><i>Regional Product Manager </i></b><b style="color: #0b5394; font-family: verdana, sans-serif;"><i>Michael Kuptz darüber unterhalten, wie er sein Unternehmen für die Zukunft aufgestellt sieht, welche Rolle Profilmanagement für ein GDS spielt und natürlich auch, was ihn privat begeistert. </i></b></div>
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<span style="font-family: "verdana" , sans-serif;"><b>Der GDS Markt wirkt für uns als kleines
Technologieunternehmen wie ein Wettstreit von Giganten. Was zeichnet Travelport
in diesem Wettbewerb besonders aus, wo liegen Eure Schwerpunkte?</b><o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjQz9-cbXf8OaYLwyMW8HG9RDFTT5VyefgPjabq5nA4PQH67G6belANenWIBWl8Uu73c8Wdt4czYm985ZuerT-rgw4c2CGdFeH3TdQcvhQJx9Khvxbas7o8TvtFjyBXo6ttt9gRtTMTKyfw/s1600/20170824+Michael+Kuptz.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1540" data-original-width="1600" height="308" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjQz9-cbXf8OaYLwyMW8HG9RDFTT5VyefgPjabq5nA4PQH67G6belANenWIBWl8Uu73c8Wdt4czYm985ZuerT-rgw4c2CGdFeH3TdQcvhQJx9Khvxbas7o8TvtFjyBXo6ttt9gRtTMTKyfw/s320/20170824+Michael+Kuptz.jpg" width="320" /></a></div>
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<i style="font-family: Verdana, sans-serif;"><span style="color: #0070c0;"><b>Wir haben das klassische GDS-Geschäftsmodell hinter uns
gelassen </b>und Travelport zu einer leistungsstarken Plattform gewandelt. Neugierig,
was das bedeutet? Dann einfach mal hier klicken: </span></i><span lang="DE" style="font-family: "verdana" , sans-serif;"><a href="https://www.youtube.com/watch?v=3EzxBbYZAEI">https://www.youtube.com/watch?v=3EzxBbYZAEI</a></span></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Dieses Vorgehen führte bereits zu einigen Entwicklungen,
von denen der Reisevertrieb profitiert. Dazu gehören insbesondere die folgenden Produkte: <o:p></o:p></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></i></div>
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<span style="font-family: "verdana" , sans-serif;"><b><i><span style="color: #0070c0;">Smartpoint,</span></i></b><i><span style="color: #0070c0;"> weil wir mit
der benutzerfreundlichen grafischen Oberfläche ganz neue Möglichkeiten für
höchst effizientes Beraten und Buchen geschaffen haben und <b>d</b></span></i></span><b style="font-family: verdana, sans-serif;"><i><span style="color: #0070c0;">ie Branded Fares & Ancillary Services
Plattform</span></i></b><i style="font-family: verdana, sans-serif;"><span style="color: #0070c0;">, weil sich mit ihrer Hilfe Zusatzleistungen extrem schnell
und einfach finden und buchen lassen. Dies geht nicht nur offline im Reisebüro,
sondern natürlich auch online. Dazu kommen unsere Investitionen im mobilen Bereich. Hier werden
wir in Kürze neue Lösungen vorstellen.</span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Last but not least gibt es etwas, worauf unser Travelport-Team
besonders stolz ist: <b>die Nähe zu unseren
Kunden</b>. Immer wieder hören wir von ihnen, wie sehr sie mit unserer
Servicebereitschaft zufrieden sind und dass wir ihre Anforderungen und Wünsche
auch verstehen und entsprechend umsetzen. Das ist nicht nur erfreulich, sondern
motiviert uns auch sehr. <o:p></o:p></span></span></i></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjb8noKIcK4DU4GgLAEMl6qXJho-ab2_7bRaRZbUJGureg4D76M3APQ-eE6bVhIZu4bE1Em0-Uwg4jmJ6OZhEuXkNOTjWejbw6GzhxZNalVO7tjRSu90jxOOpR6cO3cz4_9NuswbleCD6bn/s1600/20160606+Space+Ship+3.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="566" data-original-width="848" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjb8noKIcK4DU4GgLAEMl6qXJho-ab2_7bRaRZbUJGureg4D76M3APQ-eE6bVhIZu4bE1Em0-Uwg4jmJ6OZhEuXkNOTjWejbw6GzhxZNalVO7tjRSu90jxOOpR6cO3cz4_9NuswbleCD6bn/s640/20160606+Space+Ship+3.jpg" width="640" /></a></div>
<span style="font-family: "verdana" , sans-serif;"><b><br /></b></span>
<span style="font-family: "verdana" , sans-serif;"><b>Mittlerweile nutzen eine ganze Reihe renommierter Reisebüros
Umbrella Faces gemeinsam mit Travelport/Galileo, darunter Kuoni in der Schweiz,
die BTU in Österreich oder Clarity in Grossbritannien. Welche Vorteile sehen
Sie als GDS-Anbieter in der Nutzung eines Profilmanagement-Tools?</b><o:p></o:p></span></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Wir freuen uns über die überaus positive Resonanz im
Markt. Das große Plus des <b>Profilmanagements von Umbrella Faces </b>liegt für mich
ganz klar in der <b>Integration der Profile in die Arbeitsabläufe der Agenturen</b>,
sprich in Smartpoint, wo die Profile aufgerufen und verarbeitet werden. Dabei
profitieren die Agenturen von der Top-Qualität der Profildaten, die sie aus
Umbrella Faces erhalten. Manuelle Nacharbeiten sind kaum erforderlich, wodurch
Umbrella Faces für mehr Effizienz und Schnelligkeit am Counter sorgt. <o:p></o:p></span></span></i></div>
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<span style="font-family: "verdana" , sans-serif;"><b>Wir durften auch bereits einige Spezialprojekte gemeinsam
mit Travelport umsetzen. Bei der Entwicklung der Schnittstelle zwischen
Umbrella und dem RailMaster waren Sie persönlich federführend mit dabei.
Welchen Vorteil bringt dieses Interface Ihren Kunden?</b><o:p></o:p></span></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Das war in der Tat ein spannendes Projekt, bei dem ich
mich sehr gern eingebracht habe. Unseren Kunden bringt die
Integration von Kundenprofilen aus Umbrella Faces den Vorteil, dass diese
automatisiert und in Echtzeit in die Vorgänge im<b> RailMaster</b> übernommen und
verarbeitet werden. </span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Das geht viel schneller als eine manuelle Eingabe und
natürlich entstehen beim Übertrag keine versehentlichen Tippfehler oder falsche
Eingaben. Alles in allem haben wir damit die Funktionalitäten im RailMaster um
eine innovative Facette erweitern können, was natürlich ganz im Sinne unserer
Kunden ist.</span></span></i></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgR2GnYoB18YzEA5BEO2RorZdTiUSM8IpYtnorYbdji9Ud2KH4HwbZ3ka4WxVS7fKrKzBLvD_RMFJe23Ei9UCDaHk4FbYygDcf9PAoWpS5Z3mKypwEqc3i8FAYA_sa8GOhePzPr1jo41_p4/s1600/20160606+Space+Ship+4.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="620" data-original-width="774" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgR2GnYoB18YzEA5BEO2RorZdTiUSM8IpYtnorYbdji9Ud2KH4HwbZ3ka4WxVS7fKrKzBLvD_RMFJe23Ei9UCDaHk4FbYygDcf9PAoWpS5Z3mKypwEqc3i8FAYA_sa8GOhePzPr1jo41_p4/s400/20160606+Space+Ship+4.jpg" width="400" /></a></div>
<b style="font-family: verdana, sans-serif;">Wie haben Sie die Zusammenarbeit mit Umbrella erlebt?</b></div>
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<span style="font-family: "verdana" , sans-serif;"><i><span style="color: #0070c0;"><br /></span></i></span></div>
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<span style="font-family: "verdana" , sans-serif;"><i><span style="color: #0070c0;">So wie man es sich wünscht: <b>schnell, kompetent und immer
lösungsorientiert</b>.</span></i><span style="color: #0070c0;"><o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b>Wie lange sind Sie schon für Travelport tätig und was genau
ist Ihre Aufgabe in der Organisation?</b><o:p></o:p></span></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Mit Unterbechungen bin ich <b>seit 1991</b> für Travelport und der
Vorgängerfirma <b>Galileo</b> tätig. In so langer Zeit macht man natürlich nicht immer
den gleichen Job, so dass ich bereits eine ganze Reihe unterschiedlicher Positionen
bekleidet habe. <o:p></o:p></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Aktuell bin ich <b>Regional Product Manager</b> Germany, Austria
and Switzerland. Zu meinen Hauptaufgaben gehört es, die Produktanforderungen
der Kunden in diesen Ländern mit Hilfe meiner Kollegen aufzunehmen, zu
validieren und gegebenenfalls dafür zu sorgen, dass diese umgesetzt werden. Zudem agiere ich als Product Manager für
unser Bahnprodukt, den RailMaster, sowie den <b>Pricing Cache</b>, ein Produkt, mit
dessen Hilfe wir Priced Itineraries vorwiegend an Veranstalter und OTAs liefern.
<o:p></o:p></span></span></i></div>
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<span style="font-family: "verdana" , sans-serif;"><b>Michael Kuptz privat: Wo sind Sie aufgewachsen und wo leben
Sie aktuell?</b><o:p></o:p></span></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Als echter Norddeutscher bin ich in <b>Geesthacht bei
Hamburg </b>aufgewachsen. Bereits seit 1991 lebe ich aber in <b>Frankfurt am Main</b>. Die
Anfangszeit in der Mainmetropole habe ich als herausfordernd empfunden. Doch zum
Glück hat sich die Stadt sehr zum Positiven entwickelt, besonders in den letzen
zehn Jahren, weshalb ich mich hier mittlerweile rundum heimisch fühle. <o:p></o:p></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Zudem überzeugt Frankfurt durch die zentrale Lage. Ohne
Probleme lassen sich Tagestouren an die Mosel, den Rhein oder auch in den
Odenwald oder Spessart unternehmen. Das einzige was ich im Vergleich zu
Hamburg wirklich vermisse, <b>ist die Nähe zum Meer</b>.<o:p></o:p></span></span></i></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8De0Y6X2lMPBNe8KxorwBjVRMJ3ZyCArn7e1qegLly5ZEtdS6sBr58tiMOnFKmUfRJJSNDXE6-CoUvgl3-wgHaZdUaFP3_-PoMqnocEZ_z7kz9Et0S8UA5qLxwdPSRLk2joofxy1I-Zzy/s1600/20160606+Space+Ship.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="579" data-original-width="829" height="278" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8De0Y6X2lMPBNe8KxorwBjVRMJ3ZyCArn7e1qegLly5ZEtdS6sBr58tiMOnFKmUfRJJSNDXE6-CoUvgl3-wgHaZdUaFP3_-PoMqnocEZ_z7kz9Et0S8UA5qLxwdPSRLk2joofxy1I-Zzy/s400/20160606+Space+Ship.jpg" width="400" /></a></div>
</div>
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<span style="font-family: "verdana" , sans-serif;"><b>Michael Kuptz privat: Wofür können Sie sich in Ihrer
Freizeit begeistern?</b><o:p></o:p></span></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Ich mag es, am Wochenende mal rauszukommen. Zusammen mit meiner
Frau und unseren Kindern unternehmen wir häufig <b>Ausflüge und besuchen Veranstaltungen.
</b><o:p></o:p></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Daneben ist der <b>Motorsport</b>
eine große Leidenschaft von mir. Besonders der <b>Rallyesport und Rallyecross</b> haben
es mir angetan, wenn auch nicht aktiv, sondern als begeisterter Zuschauer vor
Ort. Ich finde es faszinierend, wie die Fahrer ihre Fahrzeuge selbst bei widrigsten
Bedingungen und hohen Geschwindigkeiten beherrschen. <o:p></o:p></span></span></i></div>
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<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;">Und natürlich begeistere ich mich für „meinen“ Fußballverein,
den <b>FC St. Pauli</b>. Immer, wenn ich es
schaffe, begleite ich die Kiezkicker zu Auswärtsspielen. Zudem bieten sie mir
einen willkommenen Anlass, immer wieder mal nach Hamburg zurückzukehren.</span><o:p></o:p></span></i><br />
<i><span style="color: #0070c0;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></i></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-55799465837189229302017-07-31T09:45:00.003+02:002017-07-31T09:45:44.657+02:00Lufthansa City Center and Umbrella<div class="MsoNormal">
<span lang="EN-GB" style="color: #4472c4;"><span style="font-family: Verdana, sans-serif; font-size: large;">Gunnar Rieger manages operations and IT at the
Lufthansa City Center headquarters in Frankfurt. </span></span></div>
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<span lang="EN-GB" style="color: #4472c4;"><span style="font-family: Verdana, sans-serif; font-size: large;"><br /></span></span></div>
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<span lang="EN-GB" style="color: #4472c4;"><span style="font-family: Verdana, sans-serif; font-size: large;">And he is very good at it: the
global consortium made up of over <b>650 travel agencies across 90 countries</b> is
growing steadily and has held its ground in the face of intense global
competition.<o:p></o:p></span></span></div>
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<span lang="EN-GB" style="color: #4472c4;"><span style="font-family: Verdana, sans-serif; font-size: large;"><br /></span></span></div>
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<span lang="EN-GB" style="color: #4472c4;"><span style="font-family: Verdana, sans-serif; font-size: large;">We at Umbrella got very excited the first time
we spoke to Gunnar about profile management. He recognised the value of clean
client data and knows that you have to treat this valuable commodity with care.
We also understood Gunnar’s ideas and visions from the get-go – in short, we
just clicked.<o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8kfkhE58HbUFJwtJhAoEl9sz5tyLQISDy-rUU8o1KZ-spu783PB0E-yLuZ8-BGUsVOS0-Gb-qLPW5yJlyTp23p48Rv33PhqqThGns0pCr2SH-cvi48stZ_cYBr45Mtt-KWr5WGP5t0blA/s1600/20170714+Gunnar+Rieger.JPG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-family: Verdana, sans-serif; font-size: large;"><img border="0" data-original-height="420" data-original-width="299" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8kfkhE58HbUFJwtJhAoEl9sz5tyLQISDy-rUU8o1KZ-spu783PB0E-yLuZ8-BGUsVOS0-Gb-qLPW5yJlyTp23p48Rv33PhqqThGns0pCr2SH-cvi48stZ_cYBr45Mtt-KWr5WGP5t0blA/s400/20170714+Gunnar+Rieger.JPG" width="283" /></span></a><span lang="EN-GB" style="color: #4472c4;"><span style="font-family: Verdana, sans-serif;"><span style="font-size: large;">In the following interview, learn more about
LCC’s exciting profile data ideas and why Gunnar wants to holiday in <b>Banff</b>.</span><i><o:p></o:p></i></span></span></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Gunnar,
you recognised that profile management is a decisive strategic topic for LCC.
What motivated you and what problems did you have to address?<o:p></o:p></span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">A clean, complete customer profile is the <b>central
element of client managemen</b>t at LCC. And such profiles are needed in a growing
number of systems: in addition to GDS, midoffice and OBE, they will soon be
needed in our own front-end, which will also include a number of direct
connections to providers.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">We therefore had to look for a provider that really
understands the ins and outs of the topic and who was in the position to link
new systems quickly and effectively. We were not really happy with the large
companies we looked at because they did not specialise in profile management
and their processes were too complex. </span></span></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">But Umbrella is simply perfect for us.
You are very fast, flexible and absolutely knowledgeable.<o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjwcMf70OlxC-16mz3MOimWypitiWbnhHWdOrZ5C3zxo7Pbb1YrmNnQ7cr1YcQHQ1fEMmW9nEP-0Cybm83ePwhfrPPO8hctjCYjkMF3jfZmJCm-vJrVmja60rHV2bO6UG_hrnLwShwxhMM9/s1600/20170728+LCC+Logo.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span style="font-family: Verdana, sans-serif;"><img border="0" data-original-height="80" data-original-width="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjwcMf70OlxC-16mz3MOimWypitiWbnhHWdOrZ5C3zxo7Pbb1YrmNnQ7cr1YcQHQ1fEMmW9nEP-0Cybm83ePwhfrPPO8hctjCYjkMF3jfZmJCm-vJrVmja60rHV2bO6UG_hrnLwShwxhMM9/s1600/20170728+LCC+Logo.jpg" /></span></a></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">You
have since implemented Faces under the name “LCC Profiles” across your business
travel units in Germany. What was the biggest challenge?<o:p></o:p></span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Before we started, we thought that we had relatively
<b>clean profile data</b>. However, this project clearly showed us that this was not
the case.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">We chose the tried and tested <b>Umbrella method</b> of first
migrating all profile data and then cleaning it up in Umbrella. A good part of
the data was cleaned up during the initial upload. The rest was done while the
system was running, since Faces offers the right tools to do so. So we were
able to finish the project quickly.<o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxXk71N8zKWpEX4SGjECJ2o7pLKaFuzgMcOEDnda09QhuOPE8rpOU3W4ir7DEl475fQAgNAup_uKh-Q9J5Q3EFfimoI9hYRwkqKgLb_36OLsEcTMW7OuYeiPtXBRygmB_G7gNw8_AEj8oJ/s1600/20170502+Master+Kid+10.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-family: Verdana, sans-serif;"><img border="0" data-original-height="321" data-original-width="374" height="274" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxXk71N8zKWpEX4SGjECJ2o7pLKaFuzgMcOEDnda09QhuOPE8rpOU3W4ir7DEl475fQAgNAup_uKh-Q9J5Q3EFfimoI9hYRwkqKgLb_36OLsEcTMW7OuYeiPtXBRygmB_G7gNw8_AEj8oJ/s320/20170502+Master+Kid+10.jpg" width="320" /></span></a><b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">How do
your customers profit from LCC Profiles?<o:p></o:p></span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">All bookings are based on accurate data, meaning we
can offer clients a perfect service.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">LCC Profiles is also very exciting for clients who are
active in several countries. In the future, we will be able to look after travellers
in every LCC country through the common database and profile structure.<o:p></o:p></span></span></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Will
you eventually use LCC Profiles for leisure travellers too?<o:p></o:p></span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Yes, that is the plan. We will break new ground in
order to offer our clients customised services and special offers. To do so, we
will introduce a series of new apps and systems – and these will of course be
linked to the LCC profiles.<o:p></o:p></span></span></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Let’s
talk about Gunnar Rieger as a person: Where did you grow up and where do you
call home now?<o:p></o:p></span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">You can certainly tell from my accent that I was born
in the Swabia region of Germany and grew up in beautiful<b> Friolzheim near
Stuttgart.<o:p></o:p></b></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">But I have lived for a long time in the central
<b>Bornheim area of Frankfurt</b>. And I love living here. Frankfurt has made a lot of
positive changes in recent years. On one hand, you have the skyline which makes
you feel like you are living in a cosmopolitan city; but <b>Frankfurt is also
unbelievably green and vibrant.</b><o:p></o:p></span></span></div>
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi653vXij-thS09gqrvdIh4BI3YPm5XIbmPsGBKoy0_nuI4ljashxsI1mEWo2sQeKxAXwiwX6ciYRE3PIiPUzXcuRmiSqCiHgJFSsWCf4LaaIH8vVL5vpKvmOBHS4DlxO_yNPCyw0R92Lgr/s1600/20170412+Master+Kid+6.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: Verdana, sans-serif;"><img border="0" data-original-height="283" data-original-width="424" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi653vXij-thS09gqrvdIh4BI3YPm5XIbmPsGBKoy0_nuI4ljashxsI1mEWo2sQeKxAXwiwX6ciYRE3PIiPUzXcuRmiSqCiHgJFSsWCf4LaaIH8vVL5vpKvmOBHS4DlxO_yNPCyw0R92Lgr/s640/20170412+Master+Kid+6.jpg" width="640" /></span></a></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">What do
you like doing in your free time?<o:p></o:p></span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">I am a passionate skier and mountain biker, <b>a real
mountain man</b>. My girlfriend also really likes these things so it is easy to
decide what to do in our leisure time.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Even if Frankfurt is not really a city in the
mountains, the Feldberg mountain is quite close. It takes just 90 minutes to
reach the peak by mountain bike. I like to do this whenever I can. The Feldberg
is kind of like my free, <b>900-metre-tall gym.</b><o:p></o:p></span></span></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Are the
mountains at the top of your holiday plans?<o:p></o:p></span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Of course! A long skiing or biking trip in the Rocky
Mountains is at the very top of our bucket list. I think <b>Banff </b>in Canada or one
of the many great mountain resorts in <b>Colorado</b> would be really exciting. <o:p></o:p></span></span></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Thank
you very much for the great interview!<o:p></o:p></span></span></b></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-24106667784400911302017-07-28T10:06:00.001+02:002017-07-28T10:43:46.610+02:00Lufthansa City Center und Umbrella<div class="MsoNormal">
<i><span style="color: #4472c4; mso-themecolor: accent1;"><span style="font-family: "verdana" , sans-serif; font-size: large;"><b>Gunnar Rieger</b> leitet die Bereiche
Operations und IT in der Zentrale von Lufthansa City Center in Frankfurt. Das
macht er sehr erfolgreich: Das globale Konsortium von über<b> 650 Reisebüros in 90
Ländern</b> wächst beständig und behauptet sich stark im intensiven globalen
Wettbewerb.<o:p></o:p></span></span></i></div>
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<i><span style="color: #4472c4; mso-themecolor: accent1;"><span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></span></i></div>
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<i><span style="color: #4472c4; mso-themecolor: accent1;"><span style="font-family: "verdana" , sans-serif; font-size: large;">Als wir bei Umbrella die ersten
Gespräche mit Gunnar zum Thema Profilmanagement geführt haben, waren wir
begeistert. Er hat den grossen Wert von sauberen Kundendaten erkannt und weiss,
dass man mit diesem wertvollen Gut sorgsam umgehen muss. Wir haben
Gunnar’s Ideen und Visionen dazu auch sofort verstanden – kurz, es hat einfach
«geklickt».<o:p></o:p></span></span></i></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj4IVdPU5qatPdMSEgPlmUUGBjcpiShH-Qt1zRF225tyT0FLSIw8WR-dFCKcKhT_hdP6kMTBbNOCJN0k32mFHTOvW9kalIrrFubPtJt4BbJKB0jcWXPkqh7lfN9vezet_tkJUByTFil2JOj/s1600/20170714+Gunnar+Rieger.JPG" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="420" data-original-width="299" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj4IVdPU5qatPdMSEgPlmUUGBjcpiShH-Qt1zRF225tyT0FLSIw8WR-dFCKcKhT_hdP6kMTBbNOCJN0k32mFHTOvW9kalIrrFubPtJt4BbJKB0jcWXPkqh7lfN9vezet_tkJUByTFil2JOj/s400/20170714+Gunnar+Rieger.JPG" width="283" /></a><i><span style="color: #4472c4; mso-themecolor: accent1;"><span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></span></i></div>
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<i><span style="color: #4472c4; mso-themecolor: accent1;"><span style="font-family: "verdana" , sans-serif;"><span style="font-size: large;">Erfahren Sie im folgenden
Interview, welche spannenden Ideen LCC zum Thema Profildaten hat und warum er
gerne mal Urlaub in Banff machen würde.</span><o:p></o:p></span></span></i></div>
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<b><span style="font-family: "verdana" , sans-serif;">Gunnar, du hast das
Thema Profilmanagement als entscheidendes strategisches Thema für LCC erkannt. Was
hat dich dabei angetrieben, welches Problem habt ihr damit angepackt?<o:p></o:p></span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br /></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Ein sauberes, komplettes Kundenprofil ist das <b>zentrale
Element im Kundenmanagement</b> bei LCC. Und dieses Profil wird in einer wachsenden
Anzahl von Systemen benötigt: Neben GDS, Midoffice und OBE bald auch in unserem
eigenen Frontend, das auch eine Anzahl von direkten Anbindungen zu Providern
umfassen wird.<o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
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<span style="font-family: "verdana" , sans-serif;">Wir haben daher nach einem Anbieter gesucht, der das Thema
wirklich in der Tiefe versteht und in der Lage ist, neue Systeme schnell und
effektiv anzubinden. Mit grossen, nicht auf Profilmanagement spezialisierten
Firmen und deren komplexen Prozessen waren wir nicht glücklich. Aber Umbrella
ist perfekt für uns. Ihr seid sehr schnell, flexibel und absolut fachkundig.<o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9rwrE9TB39UMAQwa2EE3hnp5WhUT1B8D0th2yw01rKdbj9JXRiBFMqJgCyo08c0c1baCj0HNDSqZ5TrW2CHXaal3TsQFx0EWDizxhQHFrKfmyxTtG_hc0IoO1JM9H3Mu0gyMZ5qMVFkc_/s1600/20170728+LCC+Logo.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="80" data-original-width="240" height="106" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9rwrE9TB39UMAQwa2EE3hnp5WhUT1B8D0th2yw01rKdbj9JXRiBFMqJgCyo08c0c1baCj0HNDSqZ5TrW2CHXaal3TsQFx0EWDizxhQHFrKfmyxTtG_hc0IoO1JM9H3Mu0gyMZ5qMVFkc_/s320/20170728+LCC+Logo.jpg" width="320" /></a><b><span style="font-family: "verdana" , sans-serif;">Ihr habt Faces unter
dem Namen «LCC Profiles» mittlerweile in allen Business Travel Einheiten in
Deutschland implementiert. Was war dabei die grösste Herausforderung?<o:p></o:p></span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br /></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Vor dem Start dachten wir, dass wir einigermassen saubere
Profildaten hätten. Im Projekt hat sich dann doch herausgestellt, dass dem nicht
so war. <o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Wir haben uns daher für die bewährte Umbrella-Methode
entschieden, zuerst alle Profildaten nach Umbrella zu migrieren und dann dort aufzuräumen: </span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
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<span style="font-family: "verdana" , sans-serif;">Die Bereinigung der Daten erfolgt dabei zu einem guten Teil schon automatisiert
beim initialen Hochladen nach Umbrella. Der Rest wird dann im laufenden Betrieb
erledigt, denn dafür bietet Faces die richtigen Werkzeuge. So sind wir mit dem
Projekt schnell vorangekommen.<o:p></o:p></span></div>
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<o:p><span style="font-family: "verdana" , sans-serif;"><br /></span></o:p></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhVjKbOk2R-gz2zZ98zA0FA2F3X05s5QFqNQOtZBGCoekrg4CaygObTC5vWBfW27OxlyFwXMW2DRB867G8ZRE0kADC9tjrxw0b8rzSJooevQGNR2CLsM1gUHBdpkfHOB-8M2HQeGGYV_EWN/s1600/20170502+Master+Kid+10.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="321" data-original-width="374" height="342" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhVjKbOk2R-gz2zZ98zA0FA2F3X05s5QFqNQOtZBGCoekrg4CaygObTC5vWBfW27OxlyFwXMW2DRB867G8ZRE0kADC9tjrxw0b8rzSJooevQGNR2CLsM1gUHBdpkfHOB-8M2HQeGGYV_EWN/s400/20170502+Master+Kid+10.jpg" width="400" /></a></div>
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<b><span style="font-family: "verdana" , sans-serif;">Wie profitieren eure
Kunden von LCC Profiles?</span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br /></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Alle Buchungen basieren auf akkuraten Daten, daher können
wir unseren Kunden ein perfektes Service bieten.</span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
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<span style="font-family: "verdana" , sans-serif;">Ganz spannend ist das Thema LCC Profiles auch für Kunden, die
in mehreren Ländern aktiv sind. Wir können künftig über die gemeinsame
Datenbank und Profilstruktur einen Reisenden in jedem LCC Land gleich gut
betreuen. <o:p></o:p></span></div>
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<b><span style="font-family: "verdana" , sans-serif;">Werdet ihr LCC
Profiles irgendwann auch für Leisure-Kunden nutzen?<o:p></o:p></span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br /></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Ja, das ist fix geplant. Wir werden hier ganz neue Wege
gehen, um unseren Kunden massgeschneiderte Services und Angebote zu bieten.
Dafür werden wir eine Reihe neuer Apps und Systeme einführen – und diese werden
natürlich auch an LCC Profiles angebunden.<o:p></o:p></span></div>
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<b><span style="font-family: "verdana" , sans-serif;">Gunnar Rieger privat:
Wo bist du aufgewachsen und wo bist du jetzt zuhause?<o:p></o:p></span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br /></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Man erkennt es sicher noch an meinem Akzent: Ich bin
gebürtiger Schwabe, aufgewachsen im schönen <b>Friolzheim</b> bei Stuttgart. </span><span style="font-family: "verdana" , sans-serif;">Mittlerweile wohne ich aber schon lange im zentralen
</span><b style="font-family: Verdana, sans-serif;">Frankfurter Stadtteil Bornheim.</b><span style="font-family: "verdana" , sans-serif;"> Und ich lebe sehr gern hier. </span></div>
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<span style="font-family: "verdana" , sans-serif;">Frankfurt hat sich
in den letzten Jahren sehr zum Positiven verändert. Da ist einerseits die
Skyline, die mir das Gefühl gibt, in einer Weltstadt zu wohnen. Und
andererseits ist Frankfurt unglaublich grün und lebhaft.<o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiVo_nb-Xrlk20liAdUiFgyl4tE9u4ciLWN7P9LQSHCyTmA_lGbfqHkMUI2UH5BYcDsgsBSoavZPBB6tR5GF0F6OMVNk7_7yZyGxwSWkBXvyiGBHO9qW_CACUY2nEBRnvtcfyWPbUIkDkF1/s1600/20170412+Master+Kid+6.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="283" data-original-width="424" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiVo_nb-Xrlk20liAdUiFgyl4tE9u4ciLWN7P9LQSHCyTmA_lGbfqHkMUI2UH5BYcDsgsBSoavZPBB6tR5GF0F6OMVNk7_7yZyGxwSWkBXvyiGBHO9qW_CACUY2nEBRnvtcfyWPbUIkDkF1/s640/20170412+Master+Kid+6.jpg" width="640" /></a></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br /></span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;">Wofür kannst du dich
in deiner Freizeit besonders begeistern?<o:p></o:p></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Ich bin begeisterter Skifahrer und Mountainbiker, also ein
richtiger <b>Bergmensch</b>. Meine Freundin mag das auch sehr, daher tun wir uns bei
der Freizeitgestaltung leicht.<o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Auch wenn Frankfurt nicht unbedingt eine Bergstadt ist: Wir haben
den <b>Feldberg </b>in der Nähe. Mit dem Mountainbike dauert es gerade mal 90 Minuten von
meiner Wohnung bis zum Gipfel. Diese Gelegenheit nutze ich, wenn immer es irgendwie
geht. </span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Der Feldberg ist also quasi mein kostenfreies, 900 Meter hohes
Fitnessgerät.<o:p></o:p></span></div>
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<b><span style="font-family: "verdana" , sans-serif;">Stehen die Berge auch
bei deinen Urlaubsplanungen ganz oben?<o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Ja, klar. Ein längerer Trip zum Skifahren oder Mountainbiken
in die Rocky Mountains steht ganz oben auf unserer «Bucket List». Ganz spannend
finde ich <b>Banff</b> in Kanada oder eines der vielen tollen Bergresorts in <b>Colorado</b>.<o:p></o:p></span></div>
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<b><span style="font-family: "verdana" , sans-serif;">Vielen Dank für das
tolle Gespräch!<o:p></o:p></span></b></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-78344190637855734652017-07-03T14:19:00.001+02:002017-07-03T14:19:18.531+02:00Umbrella in Luxembourg (english)<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">Since January 2017, Umbrella Faces has also been active
in<b> Luxembourg</b>. Our client <b>Travel Pro</b> is part of the <b>AMEX Travel Partner Network</b>
and a very successful one at that: since 2012 the company has grown by 7-10%
annually and has thus conquered the <b>market leadership</b> in the Grand Duchy.<o:p></o:p></span></span></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">In our interview with the company’s lovely Operations
Manager, <b>Cordula Rossi</b>, read about her experience of the introduction of
Umbrella Faces and what she has learned from it:<o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqGZyAg1P2oIXv1pTdPoF-SXm5RttyaR0EOqMT-9hwLzpubJC7xw2ii2zzK048t-CH-sSeylYSRrFAQy2kRb6ZPKI3CK-9VIspQcPCUOlcblxPBN5oWqrt03wuQZbyWD8Cln1adj78HZiS/s1600/20170407+Cordula+Rossi+2.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span style="font-size: large;"><img border="0" data-original-height="1600" data-original-width="1590" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqGZyAg1P2oIXv1pTdPoF-SXm5RttyaR0EOqMT-9hwLzpubJC7xw2ii2zzK048t-CH-sSeylYSRrFAQy2kRb6ZPKI3CK-9VIspQcPCUOlcblxPBN5oWqrt03wuQZbyWD8Cln1adj78HZiS/s320/20170407+Cordula+Rossi+2.jpg" width="318" /></span></a></div>
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<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><span style="color: #0b5394;">Cordula,
you branded Umbrella Faces as a white label solution under the name </span><span style="color: #990000;">“Travel
ProFiles”</span><span style="color: #0b5394;"> and market yourselves as </span><span style="color: #990000;">“Travel Arr’angels”</span><span style="color: #0b5394;">. Are these very good,
catchy marketing accents part of a larger strategy?</span><o:p></o:p></span></span></b></div>
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<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></b></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">Yes, absolutely. We are very customer-oriented and
really value excellent assistance. That is of course reflected in our market
presence.<o:p></o:p></span></span></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">And that is definitely well received. Travel Pro now
has a good 25% market share in Luxembourg, making us the market leader – even
ahead of international TMC branches.<o:p></o:p></span></span></div>
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<br /></div>
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<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><span style="color: #0b5394;">But Travel
Pro is also part of the AMEX Network?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">That’s right. On one hand we are an independent party
within the Luxembourgian <b>Sales Lentz Group</b>. On the other hand we also belong to
the AMEX Travel Partner Network. This gives us access to AMEX’s international
client base and allows us to benefit from 24-hour service, for example.<o:p></o:p></span></span></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">These two components – a local player close to
customers and a part of a global network – complement each other wonderfully.<o:p></o:p></span></span></div>
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<br /></div>
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<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><span style="color: #0b5394;">I hope
that your angel wings will grow a bit thanks to Umbrella Faces?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">Definitely. Thanks to Umbrella Faces we have our<b>
profile data perfectly under control.</b> That has significantly improved our speed
and precision of service.<o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibdXPCa38a7-bCpOkBPnl50eSNALeCdJRpNgtj-5N4rcsMp0AWVJdAgmlvZywyIZp68dNxBGJDVxOD2xqYKQtyROGrhCuv23TlXK-qPyAWRQt75oUptWe_p3X3QTn7kwqBYcpY-toD6fvw/s1600/20170531+Masterkid+Wizard.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span style="font-size: large;"><img border="0" data-original-height="283" data-original-width="424" height="266" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibdXPCa38a7-bCpOkBPnl50eSNALeCdJRpNgtj-5N4rcsMp0AWVJdAgmlvZywyIZp68dNxBGJDVxOD2xqYKQtyROGrhCuv23TlXK-qPyAWRQt75oUptWe_p3X3QTn7kwqBYcpY-toD6fvw/s400/20170531+Masterkid+Wizard.jpg" width="400" /></span></a><b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><span style="color: #0b5394;">How did
you first learn about Umbrella?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
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<span style="font-size: large;"><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;">Our wonderful travel tech consultant </span><a href="https://www.linkedin.com/in/wim-de-graeve-7391616/"><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;">Wim de
Graeve</span></a><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"> recommended Umbrella. It was not only the
functionalities that were important to us, but also the fact that the <b>data is
stored in Europe</b>. </span></span></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">This is an absolute must-have for many of our customers.<o:p></o:p></span></span></div>
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<span style="font-size: large;"><br /></span></div>
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<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><span style="color: #0b5394;">What
was the most important thing you realised over the course of the project?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">Defining a standard profile for all clients needs to
be well thought-out. We underestimated that at the beginning. Accordingly,
fine-tuning the mappings took much longer than expected.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">But <b>Yasmin Strahm</b> and <b>Wolfgang Schuller </b>from Umbrella assisted
us wonderfully in this difficult task.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">For this reason, everything now functions without any
problem and new clients can also be entered quickly. Since I started working
with Faces I have really been enjoying the topic.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><span style="color: #0b5394;">How did
your customers find the switch to the new profile tool?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">Most of our clients use an OBE anyway and were
familiar with doing their own data administration. So they were very easy to
convince. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">The majority of our customers <b>maintain their profile
data directly in the OBE</b>. Some, though, prefer to do it directly in Umbrella
Faces. Thanks to the real-time data syncronisation, this makes no difference
at all.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidBrbFpiF0XqeKuSBXw3vgQnTs_nXWz6lUzxYSyQKOyw3mVaTSEx43y2GFqAgrJhQ0HmlYC4B8frGMvX0Yq0jgTRmCpW-cY_rupJVB0y0gkrQG4iDuPs90oS-5Vg70EmZj_0Rh4PogsP5X/s1600/20170502+Master+Kid+9.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-size: large;"><img border="0" data-original-height="276" data-original-width="435" height="252" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidBrbFpiF0XqeKuSBXw3vgQnTs_nXWz6lUzxYSyQKOyw3mVaTSEx43y2GFqAgrJhQ0HmlYC4B8frGMvX0Yq0jgTRmCpW-cY_rupJVB0y0gkrQG4iDuPs90oS-5Vg70EmZj_0Rh4PogsP5X/s400/20170502+Master+Kid+9.jpg" width="400" /></span></a></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><span style="color: #0b5394;">And
lastly, a personal question: what makes a native Tyrolean from the picturesque
village of Navis move to Luxembourg?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="color: #0b5394; font-size: large;"><br /></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">It is a very romantic reason: my husband – who is
actually also from Tyrol – has worked here for a financial institution for 11
years. And so of course I happily joined him.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">We really enjoy the international environment and the<b>
high quality of life</b> in Luxembourg. But of course we do miss the mountains and
wintry Tyrol. For this reason we spend almost every holiday back home in
Austria.<o:p></o:p></span></span></div>
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<br /></div>
<br />
<div class="MsoNormal">
<span style="font-size: large;"><b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="color: #0b5394;">Thank
you very much for the interesting interview!</span></span></b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="color: #0b5394;"><br /></span></span></b></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-46033897401009585012017-07-03T14:11:00.002+02:002017-07-03T15:35:49.272+02:00Umbrella in Luxemburg<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Seit Januar 2017 ist Umbrella Faces auch in <b>Luxemburg</b> im
Einsatz. Unser Kunde <b>Travel Pro</b> ist Teil des <b>AMEX Travel Partner Networks </b>und
als solcher höchst erfolgreich: Seit 2012 wächst das Unternehmen mit 7 bis 10%
jährlich und hat damit die Marktführerschaft im Grossherzogtum erobert.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Lesen Sie in unserem Interview mit der sehr sympathischen
Operations Managerin <b>Cordula Rossi </b>unter anderem, wie sie die Einführung von
Umbrella Faces erlebt hat und was sie daraus gelernt hat:<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal">
<span style="font-size: large;"><b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Liebe Cordula, Ihr habt
Umbrella Faces als White Label Lösung </span></span></b><b><span style="font-family: "verdana" , sans-serif;"><span style="color: #990000;">«</span></span></b><b><span style="font-family: "verdana" , sans-serif;"><span style="color: #990000;">Travel ProFiles»</span></span></b><b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">implementiert</span></span></b><b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;"> und
vermarktet euch als </span><span style="color: #990000;">«Travel Arr’angels».</span><span style="color: #0b5394;"> Sind diese sehr guten und auffälligen
Akzente im Marketing Teil einer grösseren Strategie?</span></span></b></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgdngi9x4vwKPbzN5cEqEeGxZk2I12ID4KPusgDSRiE0PnMhePjc64jOttn-gqm4MySumuzVWHXNlxfk4kZ41Dkz4nDegbCHyXSPpy8c2hgUMQqbwO58WjBfCSRfF0niU0afb5UDdQBFoxk/s1600/20170407+Cordula+Rossi+2.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span style="font-size: large;"><img border="0" data-original-height="1600" data-original-width="1590" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgdngi9x4vwKPbzN5cEqEeGxZk2I12ID4KPusgDSRiE0PnMhePjc64jOttn-gqm4MySumuzVWHXNlxfk4kZ41Dkz4nDegbCHyXSPpy8c2hgUMQqbwO58WjBfCSRfF0niU0afb5UDdQBFoxk/s320/20170407+Cordula+Rossi+2.jpg" width="318" /></span></a></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="font-size: large;">Ja, das ist definitiv so. Wir arbeiten sehr kundenorientiert
und legen sehr viel Wert auf exzellente Beratung. Das spiegelt sich natürlich
auch in unserem Marktauftritt wieder.</span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Und das kommt definitiv gut an. TravelPro hat mittlerweile
einen <b>Marktanteil von gut 25% in Luxemburg</b> und ist damit Marktführer – noch vor
den Ablegern der internationalen TMCs.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif; font-size: large;"><span style="color: #0b5394;">Travel Pro ist aber auch
Teil des AMEX Netzwerks?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Korrekt. Wir sind einerseits ein eigenständiger Teil
innerhalb der luxemburgischen <b>Sales-Lentz Gruppe</b>. Andererseits gehören wir aber
auch zum AMEX Travel Partner Network. Dadurch erhalten wir Zugang zur
internationalen Kundenbasis von AMEX und profitieren beispielsweise auch vom
24-Stunden Service. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Diese beiden Komponenten – kundennaher Local Player und Teil
eines globalen Netzwerks - ergänzen sich grossartig<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif; font-size: large;"><span style="color: #0b5394;">Ich hoffe, mit
Umbrella Faces werden eure Engelsflügel noch ein Stück grösser? </span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Das ist definitiv so. Dank Umbrella Faces haben wir unsere
Profildaten bestens im Griff. Das hat die Geschwindigkeit und Präzision im
Service nochmals deutlich verbessert.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6zdjTPR5AVsO2gc-1ujYUm6c9eMqfG5vriNtMsYL5aocxC42ACUuDlNvGKPsVtAlPpdQLvSVH_UsoIr6tewip8tUDSGeho8xTrxCQdrlzcLdsIoxH6u6lmkLDj0GxBJTYHJ6O9k9KndJp/s1600/20170531+Masterkid+Wizard.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span style="font-size: large;"><img border="0" data-original-height="283" data-original-width="424" height="266" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6zdjTPR5AVsO2gc-1ujYUm6c9eMqfG5vriNtMsYL5aocxC42ACUuDlNvGKPsVtAlPpdQLvSVH_UsoIr6tewip8tUDSGeho8xTrxCQdrlzcLdsIoxH6u6lmkLDj0GxBJTYHJ6O9k9KndJp/s400/20170531+Masterkid+Wizard.jpg" width="400" /></span></a><b><span style="font-family: "verdana" , sans-serif; font-size: large;"><span style="color: #0b5394;">Wie seid Ihr
überhaupt auf Umbrella aufmerksam geworden?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Unser grossartiger Travel Tech Berater <a href="https://www.linkedin.com/in/wim-de-graeve-7391616/"><b>Wim de Graeve</b></a> hat
Umbrella empfohlen. </span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Neben den Funktionalitäten war uns auch die Datenhaltung in
Europa wichtig. Für viele unserer Kunden ist das ein absolutes «Must Have».<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-size: large;"><b><span style="font-family: "verdana" , sans-serif;"> </span></b><b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Was war deine
wichtigste Erkenntnis im Laufe des Projekts?</span></span></b></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Die Definition eines Standardprofils für alle Kunden will
sehr gut überlegt sein. Das haben wir anfangs unterschätzt. Dementsprechend hat
das Finetuning des Mappings deutlich länger gedauert als notwendig.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-size: large;"><span style="font-family: "verdana" , sans-serif;">Aber <b>Yasmin Strahm</b> und <b>Wolfgang Schuller</b> von Umbrella haben
uns bei diesem schwierigen Thema wunderbar unterstützt. </span><span style="font-family: "verdana" , sans-serif;">Daher funktioniert das mittlerweile alles einwandfrei und
auch neue Kunden können ganz schnell aufgeschaltet werden. Seit ich mit Faces
arbeite, habe ich wirklich Spass an dem Thema gefunden.</span></span></div>
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<br /></div>
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<b><span style="font-family: "verdana" , sans-serif; font-size: large;"><span style="color: #0b5394;">Wie haben eure Kunden
den Umstieg auf das neue Profiltool erlebt?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Die allermeisten unserer Kunden nutzen ohnehin eine OBE und
sind es gewohnt, die Daten selber zu pflegen. Daher waren sie ganz schnell und
einfach davon zu überzeugen. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Der Grossteil unserer Kunden <b>pflegt die Profildaten</b> <b>direkt
in der OBE</b>. Einige machen das aber auch lieber direkt in Umbrella Faces.
Aufgrund der Echtzeit-Synchronisation der Daten macht das schlussendlich auch
gar keinen Unterschied.<o:p></o:p></span></div>
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<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxprXPk2UFOJLETtR2h3MZmFmpEGWVVA1HpSTbOBw1i76IunBuxrhpsMC1QlXZkEfZKM4xKGpDHDw99MzVuesGk9Ouzh_OXKYSD5jwgi4HkLhJF259t9cLk8F_tERcX3lvi8lgMOgjEU7k/s1600/20170502+Master+Kid+9.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-size: large;"><img border="0" data-original-height="276" data-original-width="435" height="253" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxprXPk2UFOJLETtR2h3MZmFmpEGWVVA1HpSTbOBw1i76IunBuxrhpsMC1QlXZkEfZKM4xKGpDHDw99MzVuesGk9Ouzh_OXKYSD5jwgi4HkLhJF259t9cLk8F_tERcX3lvi8lgMOgjEU7k/s400/20170502+Master+Kid+9.jpg" width="400" /></span></a></div>
<div class="MsoNormal">
<o:p><span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></o:p></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif; font-size: large;"><span style="color: #0b5394;">Zum Schluss noch eine
persönliche Frage: Was verschlägt eine gebürtige Tirolerin aus dem malerischen
</span><span style="color: #990000;">Navis am Brenner</span><span style="color: #0b5394;"> nach Luxemburg?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Das hat einen sehr romantischen Grund: Mein Mann – übrigens
auch ein Tiroler – arbeitet seit elf Jahren hier bei einem Finanzinstitut.
Daher bin ich natürlich auch sehr gerne hergekommen.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; font-size: large;">Wir geniessen das internationale Umfeld und die insgesamt
<b>hohe Lebensqualität in Luxemburg</b> sehr. Aber natürlich vermissen wir auch die
Berge und das winterliche Tirol. Daher verbringen wir fast jeden Urlaub
«daheim» in Österreich.<o:p></o:p></span></div>
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<br /></div>
<br />
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<b><span style="color: #0b5394; font-family: "verdana" , sans-serif; font-size: large;">Herzlichen Dank für
das sehr nette Gespräch!</span><o:p></o:p></b></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-76936611742759874432017-05-31T11:44:00.001+02:002017-05-31T16:52:48.530+02:00Paxport and big business opportunities with ancillary services<div style="background: white; line-height: 18.0pt; margin-bottom: 3.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><i>Airlines
generate monthly revenues of more than <b>$4 billion</b> through additional sales - </i><u style="font-style: italic;"><b>per
month</b></u><i><b>!</b> The so-called ancillary services business is currently growing by an
impressive 15% compared to the previous year.</i></span></span></div>
<div style="background: white; line-height: 18.0pt; margin-bottom: 3.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><i><br /><o:p></o:p></i></span></span><i><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">At the
centre of this hype over sought-after seats, gourmet meals above the clouds,
preferred boarding treatment and cheap airport transfers is a <b>Swedish travel
tech company.</b></span></span></i><br />
<div class="separator" style="clear: both; text-align: center;">
<i><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><b><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjlT3mZ6C69oEdr1jI6xX0my-ZFo3Hr6FntRdab0VLOUbmifpfQuArIam5WI4I7h1VoYVSbhgBNCnAdlvTjXC6HwYJf7rDpeQlVi4aRvQN6vC1jZRnpz43lNbd79dFRkVAkLSUYnCRDtud3/s1600/20170531+Joacim+Berntsson+2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="385" data-original-width="345" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjlT3mZ6C69oEdr1jI6xX0my-ZFo3Hr6FntRdab0VLOUbmifpfQuArIam5WI4I7h1VoYVSbhgBNCnAdlvTjXC6HwYJf7rDpeQlVi4aRvQN6vC1jZRnpz43lNbd79dFRkVAkLSUYnCRDtud3/s400/20170531+Joacim+Berntsson+2.jpg" width="357" /></a></b></span></span></i></div>
</div>
<div style="background: white; line-height: 18.0pt; margin-bottom: 3.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;">
<i><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><b><br /></b></span></span></i><i><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><b>Paxport
</b>from Stockholm has made a splash with airlines and travel merchandising with
its <b>Merchandising Distribution System (MDS)</b>. </span></span></i><br />
<i><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></i>
<i><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">The better you know a traveller,
the more attractive you can make your offer. </span></span></i><i><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">Umbrella
knows customers and their preferences. </span></span></i><i><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">That is what makes the combination of Paxport and Umbrella so valuable – not only for travellers, but for vendors and sales, too. </span></span></i></div>
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<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="font-weight: normal;">Get more details and
background information in our interview with </span><span lang="EN-GB"><b>Joacim Berntsson</b></span><span lang="EN-GB" style="font-weight: normal;">, Strategic
Business Development Manager at Paxport:</span></i></span></div>
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<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="font-weight: normal;"><br /></span></i></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><b><span style="color: #0b5394;">Joacim, what is the
Paxport Merchandising Distribution System?</span></b></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="font-weight: normal;">Our PaxShop, a product within
our MDS suite of products, is a “post-booking retail application”. Based on the
booked trip, we offer travellers a predictive selection of ancillary services. Some
pictures can be found here:</span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgktLD7jGWoakyxfG-8xXD9Sv-YaFD-wExrhG3Jz_U4_pIqJxypYBePhu5p0b8JiOzys6-RMRwEFQEo4y-Gim2o98RrVa-SIjGUSr1GLGc4I_koke3FYYi18as6W1Bg0yNf4ZmueFJSSo-n/s1600/20170530+Paxport+Screenshots+2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="715" data-original-width="747" height="382" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgktLD7jGWoakyxfG-8xXD9Sv-YaFD-wExrhG3Jz_U4_pIqJxypYBePhu5p0b8JiOzys6-RMRwEFQEo4y-Gim2o98RrVa-SIjGUSr1GLGc4I_koke3FYYi18as6W1Bg0yNf4ZmueFJSSo-n/s400/20170530+Paxport+Screenshots+2.jpg" width="400" /></a></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">This is attractive not only for
customers. Airlines and agents benefit as well. Some airlines have <b>seat sale conversion rates of up to
50%</b>. The travel agents, of course, receive appropriate commissions.</span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><b><span style="color: #0b5394;">The pictures show
examples from the MDS PaxShop with an online booking. Is there also a solution
for agency sales?</span></b></span><span lang="EN-GB" style="font-weight: normal;"><br /></span></span></div>
<div style="background: white; line-height: 18.0pt; margin-bottom: 3.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="font-weight: normal;">Of course! In this case, we
receive the booking information from the travel agency. Then we send an email
with a link to their tailor-made offers in MDS and travellers can effectively create
their own travel experience. We are also thinking about a PaxShop for travel agents!</span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><b><span style="color: #0b5394;"><br /></span></b></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZuEnj6nWMNarqtV9qyNOQcC_G-4a7nuB22MV9ht2-G4GahjL-nDZdpSSwhI7zL7pQt-r36aVDdz4OnwHyq1s6agFzAMvmy-3LsModt-E74Pdfsj3dd1Tm5A4wCshQfELs91MEblP-htH1/s1600/20170531+Masterkid+Wizard.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="283" data-original-width="424" height="265" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZuEnj6nWMNarqtV9qyNOQcC_G-4a7nuB22MV9ht2-G4GahjL-nDZdpSSwhI7zL7pQt-r36aVDdz4OnwHyq1s6agFzAMvmy-3LsModt-E74Pdfsj3dd1Tm5A4wCshQfELs91MEblP-htH1/s400/20170531+Masterkid+Wizard.jpg" width="400" /></a><span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><b><span style="color: #0b5394;">Who are your customers?
Where is your focus and what are your plans for the near future?</span></b></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="font-weight: normal;">On one hand, we have contracts
with the entire spectrum of airlines: full service </span></span><span style="background-color: transparent; font-family: "verdana" , sans-serif;">carriers, low cost carriers
and charter airlines. </span></div>
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<span style="background-color: transparent; font-family: "verdana" , sans-serif;">And on the other hand, we have more than 300 partnerships
with tour operators and travel agents.</span><br />
<span style="background-color: transparent; font-family: "verdana" , sans-serif;"><br /></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="font-weight: normal;">Because of our roots, </span><span lang="EN-GB"><b>w</b></span><span lang="EN-GB"><b>e are
strong in Great Britain and Scandinavia</b></span><span lang="EN-GB" style="font-weight: normal;">. And we have also established ourselves
well in Benelux, Spain and Turkey. </span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="font-weight: normal;"><br /></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="font-weight: normal;">At the moment, we are focused on our growth
in the German-speaking region, as well as in Southern and Eastern Europe.</span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><b><span style="color: #0b5394;"><br /></span></b></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><b><span style="color: #0b5394;">Where is your office
and how many staff does Paxport employ?</span></b></span><span lang="EN-GB" style="font-weight: normal;"><br /></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="font-weight: normal;">We have grown to about 100
employees. Our commercial head office is in </span><span lang="EN-GB"><b>Stockholm</b></span><span lang="EN-GB" style="font-weight: normal;">. After the acquisition of
Multicom, we also have an office in </span><span lang="EN-GB"><b>Bristol (UK),</b></span><span lang="EN-GB" style="font-weight: normal;"> where the majority of our
development team is based.</span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgAWDKZF35KUfihbUHHHhiOm9uEKii420Q4u7J7TPtTE_INlDfRFFI8pT8zmXQR2PuSCXRopku8ZLpTK6zGxO2vB5vqG6wQY7LHjCM4Z9RypdX9JIRlweVNzicBLGXwuumvmREKA5Z5ssIP/s1600/20170531+Masterkid+Gift.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="283" data-original-width="424" height="266" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgAWDKZF35KUfihbUHHHhiOm9uEKii420Q4u7J7TPtTE_INlDfRFFI8pT8zmXQR2PuSCXRopku8ZLpTK6zGxO2vB5vqG6wQY7LHjCM4Z9RypdX9JIRlweVNzicBLGXwuumvmREKA5Z5ssIP/s400/20170531+Masterkid+Gift.jpg" width="400" /></a><b style="color: #0b5394; font-family: Verdana, sans-serif;">What do
you expect from your cooperation with Umbrella?</b><br />
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<span style="font-family: "verdana" , sans-serif;">One thing we know for sure: </span><b style="font-family: verdana, sans-serif;">travellers are absolutely
prepared to pay for extra services</b><span style="font-family: "verdana" , sans-serif;">. But these extras have to be offered in a
way that is attractive for customers.</span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">Umbrella has comprehensive experience with travel
profiles. With this knowledge, we can customize many precise offers for
travellers. Customers are more satisfied with the offer, and sales increases.
The added value is evident and, for this reason, I am really looking forward to
our partnership.</span></span></div>
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<b style="color: #0b5394; font-family: Verdana, sans-serif;"><br /></b></div>
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<b style="color: #0b5394; font-family: Verdana, sans-serif;">Joacim,
at Paxport you are responsible for strategic partnerships and relationships with
airlines. Where do your professional roots lie?</b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB">I worked for Amadeus Scandinavia and its predecessor
company, SMART AB (a subsidiary of SAS), for 12 years. That's why the processes
and challenges of airline sales are, of course, very familiar to me.</span><span lang="EN-GB"> </span><span lang="EN-GB">But I
also deal intensively with the opportunities that arise through new
technologies. So I like to see myself as an <b>“evangelist” </b>for new, disruptive
sales concepts.<o:p></o:p></span></span></div>
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<br /></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;"><b>Could
you tell us a bit about what you enjoy outside of work?</b></span><b><o:p></o:p></b></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">Of course. I have been an enthusiastic coach of a
<b>junior handball team</b> for many years. I do this mainly for our club, <b>Hammarby IF
from Stockholm</b>. It is a lot of fun for me, even though I – interestingly – did
not play as a child and I do not like gymnasiums. But coaching the kids and
seeing how much fun they have playing gives me a lot of energy.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="color: #0b5394; font-family: "verdana" , sans-serif;"><b>Excellent! Thank you so much for the interview!</b></span><span style="font-family: "century gothic" , sans-serif;"><o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="color: #0b5394; font-family: "verdana" , sans-serif;"><b><br /></b></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="font-weight: normal;"><br /></span></i></span></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-3921974565707353772017-05-31T11:22:00.001+02:002017-05-31T16:53:09.035+02:00Paxport und das Riesengeschäft mit Ancillary Services<div class="MsoNormal">
<i><span style="font-family: "verdana" , sans-serif;">Airlines setzen <b><u>monatlich</u>
bereits über 4 Milliarden Dollar</b> mit Zusatzverkäufen um. Das Geschäft mit den
so genannten Ancillary Services wächst derzeit im Jahresvergleich um
beachtliche 15%.</span></i><br />
<i><span style="font-family: "verdana" , sans-serif;"><br /></span></i></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEigWMRprDzDmlmGENk5dYKwauiXyVi0x2Zqkr6URpNkXyJJDhvBZusJguPLJxkmkts7V3D-xqwHslmpxjdaP1sJqK7-KngzE1WEL9LPm5W5E79Rqg8B9xJfw5XeTjHkvc_4cl22WSmwNm5U/s1600/20170531+Joacim+Berntsson+2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="385" data-original-width="345" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEigWMRprDzDmlmGENk5dYKwauiXyVi0x2Zqkr6URpNkXyJJDhvBZusJguPLJxkmkts7V3D-xqwHslmpxjdaP1sJqK7-KngzE1WEL9LPm5W5E79Rqg8B9xJfw5XeTjHkvc_4cl22WSmwNm5U/s400/20170531+Joacim+Berntsson+2.jpg" width="357" /></a><i><span style="font-family: "verdana" , sans-serif;">Mitten drin im <b>Hype um
begehrte Sitzplätze, Gourmetessen</b> über den Wolken, bevorzugte Behandlung beim
Boarding oder günstige Flughafentransfers ist ein <b>schwedisches
Traveltech-Unternehmen</b>.</span></i><br />
<i><span style="font-family: "verdana" , sans-serif;"><br /></span></i></div>
<div class="MsoNormal">
<i><span style="font-family: "verdana" , sans-serif;"><b>Paxport </b>aus Stockholm
hat mit dem Merchandising Distribution System (MDS) den Nerv von Airlines und
Reisevertrieb punktgenau getroffen. Und je genauer man einen Reisenden kennt,
desto attraktiver kann man die Angebote massschneidern.</span></i><br />
<i><span style="font-family: "verdana" , sans-serif;"><br /></span></i>
<i><span style="font-family: "verdana" , sans-serif;">Umbrella <b>kennt den
Kunden und seine Präferenzen</b>. Das macht die Kombination von Paxport und Umbrella
so wertvoll – sowohl für den Reisenden als auch für die Anbieter und den
Vertrieb. </span></i></div>
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<br /></div>
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<div style="background: white; line-height: 18.0pt; margin-bottom: 3.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;">
<i><span style="font-family: "verdana" , sans-serif;">In
unserem <b>Interview mit</b> <b>Joacim Berntsson,</b> Strategic Business Development Manager
von Paxport, erfahren Sie die Details und Hintergründe:</span></i><br />
<i><span style="font-family: "verdana" , sans-serif;"><br /></span></i></div>
<h2 style="background: white; line-height: 18.0pt; margin-bottom: 3.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;">
<span style="font-family: "verdana" , sans-serif; font-size: small;"><span style="color: #0b5394;">Joacim, was ist das Paxport Merchandising Distribution System?</span><o:p></o:p></span></h2>
<h2 style="background: white; line-height: 18.0pt; margin-bottom: 3.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;">
<span style="font-weight: normal;"><span style="font-family: "verdana" , sans-serif; font-size: small;">Der
PaxShop als Teil unseres MDS ist eine «Post Booking Retail Anwendung». Diese wird natürlich nur aktiviert, wenn die Eigentümer der Buchungs- und Profildaten zustimmen. Basierend auf einer gebuchten Reise bieten wir dem Reisenden dann ein
massgeschneidertes Angebot an Ancillary Services an. Das sieht dann etwa so aus
wie auf diesen Screenshots:</span></span></h2>
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<span style="font-family: "verdana" , sans-serif; font-size: small;"><span style="font-weight: normal;">Das
ist nicht nur für den Kunden sehr attraktiv, sondern auch für die Airline.
Einige haben </span>Conversion Rates beim Sitzplatzverkauf von bis zu 50%<span style="font-weight: normal;">. Die
Reisevermittler erhalten natürlich entsprechende Provisionen.</span></span></h2>
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<span style="font-weight: normal;"><span style="font-family: "verdana" , sans-serif; font-size: small;"> </span></span></h2>
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<span style="font-family: "verdana" , sans-serif; font-size: small;"><span style="color: #0b5394;">Das Beispiel auf den Screenshots zeigt den Einsatz vom MDS PaxShop bei
einer Online Buchung. Gibt es auch eine <u>Lösung für den stationären Vertrieb?</u></span><o:p></o:p></span></h2>
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<span style="font-weight: normal;"><span style="font-family: "verdana" , sans-serif; font-size: small;"><span style="font-weight: normal;">Selbstverständlich!
In diesem Fall müssen wir nur die Buchungsdaten vom Reisebüro bekommen. Dann
schicken wir dem Reisenden eine E-Mail mit dem Link zu massgeschneiderten
Angeboten im MDS, die er schnell und einfach kaufen kann. Wir denken auch über eine Lösung nach, mit der </span>die Agenten den PaxShop direkt bedienen können<span style="font-weight: normal;">. </span></span></span></h2>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOi9GAvjK0VyilKhMfujeWTan8rpTS7V7p6ro2sMP1uQeID8OCiIXdjjQAiM9JnnQadZnz5hMcL8ECWxdaW9r4bXlmFThsfT8kvruMIA2CpsZ7b6yIXXdxFRgie-4aq-ZDkg-JiNLMTwIY/s1600/20170531+Masterkid+Wizard.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="283" data-original-width="424" height="266" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOi9GAvjK0VyilKhMfujeWTan8rpTS7V7p6ro2sMP1uQeID8OCiIXdjjQAiM9JnnQadZnz5hMcL8ECWxdaW9r4bXlmFThsfT8kvruMIA2CpsZ7b6yIXXdxFRgie-4aq-ZDkg-JiNLMTwIY/s400/20170531+Masterkid+Wizard.jpg" width="400" /></a><b style="background-color: transparent; color: #0b5394;"><span style="font-family: "verdana" , sans-serif; font-size: small;">Wer sind eure Kunden? Wo ist euer Schwerpunkt und was habt ihr in
nächster Zeit vor?</span></b></h2>
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<span style="font-family: "verdana" , sans-serif;">Einerseits
haben wir natürlich Verträge mit dem gesamten Spektrum an Fluglinien: Full
Service Carrier, Low Cost Carrier und Charter Airlines. Und andererseits haben
wir bereits über 300 Partnerschaften mit Reiseveranstaltern und dem
Reisevertrieb.</span></div>
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<span style="font-weight: normal;"><span style="font-family: "verdana" , sans-serif; font-size: small;"><span style="font-weight: normal;">Aufgrund
unserer Wurzeln sind wir traditionell stark in </span>Grossbritannien und
Skandinavien.<span style="font-weight: normal;"> Dazu haben wir uns in Benelux, Spanien und der Türkei schon gut
etabliert. Derzeit fokussieren wir uns auf das Wachstum in der DACH-Region
sowie Süd- und Osteuropa. <o:p></o:p></span></span></span></h2>
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<span style="font-family: "verdana" , sans-serif; font-size: small;"><span style="color: #0b5394;">Wo ist euer Büro und wie viele Mitarbeiter hat Paxport?</span><o:p></o:p></span></h2>
<div style="background: white; line-height: 18.0pt; margin-bottom: 3.0pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align: baseline;">
<span style="font-family: "verdana" , sans-serif; font-size: small;"><span style="font-weight: normal;">Wir
sind mittlerweile auf etwa 100 Mitarbeiter angewachsen. Unser Hauptsitz ist in</span> <b>Stockholm</b><span style="font-weight: normal;">.
Nach der Übernahme von </span>Multicom<span style="font-weight: normal;">
haben wir aber auch einen weiteren wichtigen Firmensitz in</span> <b>Bristol<span style="font-weight: normal;">
(UK)</span></b><span style="font-weight: normal;">. Dort sitzt auch der Kern unseres Entwicklungsteams.</span></span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Was erwartest du dir
von der Zusammenarbeit mit Umbrella?</span><o:p></o:p></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Wir wissen eines mit Sicherheit: <b>Reisende sind absolut
bereit, für Extra-Leistungen zu bezahlen</b>. Aber diese müssen halt auch so
aufbereitet und angeboten werden, dass sie für den Kunden attraktiv sind.</span><br />
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<span style="font-family: "verdana" , sans-serif;"><span style="font-family: "verdana" , sans-serif;">Umbrella hat umfangreiches Know How mit Travel Profiles. Mit
diesem Wissen können wir den Reisenden viel präzisere Angebote schneidern.
Damit sind die Kunden zufriedener mit dem Angebot und die Umsätze steigen. Der
Mehrwert liegt wirklich auf der Hand und deswegen freue ich mich sehr auf die
Zusammenarbeit mit euch.</span></span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjUpbDVKl0UPqfYaM9llTJ1ahfer6E4HT8oLNnjpsJiqei9ANVJyEUaWvKfJdyEZcPSDrSKwjqJrBrRU2gEOIWUOO-5BbmA4V2IuShmI3gFUtnqgsGoMotUQefc1ffhlWXxzHPzJ9mVI8jm/s1600/20170531+Masterkid+Gift.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="283" data-original-width="424" height="266" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjUpbDVKl0UPqfYaM9llTJ1ahfer6E4HT8oLNnjpsJiqei9ANVJyEUaWvKfJdyEZcPSDrSKwjqJrBrRU2gEOIWUOO-5BbmA4V2IuShmI3gFUtnqgsGoMotUQefc1ffhlWXxzHPzJ9mVI8jm/s400/20170531+Masterkid+Gift.jpg" width="400" /></a><b><span style="color: #0b5394; font-family: "verdana" , sans-serif;">Joacim, du bist bei
Paxport für die strategischen Partnerschaften und Beziehungen zu den Airlines
zuständig. Was sind deine beruflichen Wurzeln?</span></b></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="font-family: "verdana" , sans-serif;">Ich war zwölf Jahre lang bei Amadeus Scandinavia und dem
Vorgänger-Unternehmen SMART AB, (einer Tochtergesellschaft von SAS) tätig. </span></span><br />
<span style="font-family: "verdana" , sans-serif;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<span style="font-family: "verdana" , sans-serif;"><span style="font-family: "verdana" , sans-serif;">Daher sind mir die Abläufe und auch die Herausforderungen im Airline-Vertrieb
natürlich sehr vertraut. Aber ich beschäftige mich auch intensiv mit den
Chancen, die sich durch neue Technologien auftun. Daher sehe mich gerne als
«Evangelist» für neues, disruptive Vertriebskonzepte.</span></span><br />
<span style="font-family: "verdana" , sans-serif;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Verrätst du uns auch
noch, für was du dich privat begeistern kannst?</span><o:p></o:p></span></b></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="font-family: "verdana" , sans-serif;">Natürlich. Ich bin seit vielen Jahren begeisterter
Nachwuchs-Trainer im Handball. Das mache ich vorwiegend für unseren Klub,
Hammarby IF aus Stockholm. </span></span><br />
<span style="font-family: "verdana" , sans-serif;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span>
<span style="font-family: "verdana" , sans-serif;"><span style="font-family: "verdana" , sans-serif;">Mir macht das riesigen Spass, obwohl ich
interessanterweise als Kind nicht selbst gespielt habe und ich Sporthallen
eigentlich nicht mag. Aber die Kids zu begleiten und zu sehen, wie sehr sie
Spass am Sport haben, das gibt mir ganz viel Energie.</span><span style="font-family: "verdana" , sans-serif;"><o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;">Grossartig! Herzlichen Dank für das Interview!!</span><o:p></o:p><br />
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<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-27813746779836879072017-05-22T13:28:00.001+02:002017-05-23T15:56:07.566+02:00Umbrella Faces: Growth and great new clients in the UK, US, Germany and Netherlands<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">Umbrella Faces is
growing quickly and steadily! Since the beginning of 2017, the number of
profiles in our database has grown by <b>an
average of three per cent each week</b>. By the end of the year, <b>almost 1.5 million traveller profiles</b>
will be managed with Umbrella Faces.</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhFI896BWXEHF0007TrD_S6Ka-Q3vsVoo0xTgzJioIpoV3qTI6u2TTzVmd6EUCIQsB76JREsK6XAecKGTdCUcV_QIr7wJfoFXXPJqnYytx2gNJhHMXFEOfYCPJAyT5eaNRt3OjMYqWavuLx/s1600/20170502+Master+Kid+11.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="360" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhFI896BWXEHF0007TrD_S6Ka-Q3vsVoo0xTgzJioIpoV3qTI6u2TTzVmd6EUCIQsB76JREsK6XAecKGTdCUcV_QIr7wJfoFXXPJqnYytx2gNJhHMXFEOfYCPJAyT5eaNRt3OjMYqWavuLx/s640/20170502+Master+Kid+11.jpg" width="640" /></a></div>
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<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">We expect<b> additional momentum</b> thanks to a number
of new customers who have chosen Umbrella Faces in recent weeks. We thank them
for their trust and look very forward to working with the following well-known
companies: <o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3RIAOKpJrX0DJmUEKA7E4UKgVMEqQV2p4IYnN2zb6q3Jc5ITMbxYNfFXjyankanIBg4ggX8B-gnSr2TZTAXriiuQ0MJECTGwnReqY70OmLceR94z2oSlENecwcl0ujGzUHnyJjj9_7cHs/s1600/20170516+thyssenkrupp+Logo.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3RIAOKpJrX0DJmUEKA7E4UKgVMEqQV2p4IYnN2zb6q3Jc5ITMbxYNfFXjyankanIBg4ggX8B-gnSr2TZTAXriiuQ0MJECTGwnReqY70OmLceR94z2oSlENecwcl0ujGzUHnyJjj9_7cHs/s1600/20170516+thyssenkrupp+Logo.png" /></a></div>
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<b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">Thyssen Krupp’s</span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"> travel management
is run by an experienced business travel expert. For <b>Hans Lehrburger</b>, the flexibility gained through Umbrella Faces in
working with many different TMC partners was decisive.<o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj0p57Fbysu2ZWTiu5yYd-geflg18WRFG7wm6Hvl1_AGmNb-MReWfBfKu3_aAQ5fZHb0G5XZVkCcdF3dck-9rhcGLquocXvWcaxTrQ6c1f_FPeTwD0w5i1IwUqsKgj2bMKhDMOGmVdcAT5s/s1600/20170523+Clarity+Logo+2.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="99" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj0p57Fbysu2ZWTiu5yYd-geflg18WRFG7wm6Hvl1_AGmNb-MReWfBfKu3_aAQ5fZHb0G5XZVkCcdF3dck-9rhcGLquocXvWcaxTrQ6c1f_FPeTwD0w5i1IwUqsKgj2bMKhDMOGmVdcAT5s/s320/20170523+Clarity+Logo+2.jpg" width="320" /></a></div>
<b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">Clarity</span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"> is a
leading British TMC with headquarters in Manchester and a brokered travel
volume of around £400 million. The team surrounding <b>Sue Chapman</b> and <b>Ruth
Nicholls </b>is especially thrilled by Umbrella Faces’<b> extensive features </b>that make travel agents’ work with profile
information much easier. <o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEihThOgGUCDGeadPjpjIPix-XZhQkl6NSKnTWJPTLURqvimPv0tA0wzudM_AVR6wyXXHQbLnbwaQP43hMUx7bZBCLDbhb6BoVbTi7XmTTKfnO7NgbIo2rZfXUJiRH251s_w9CHcjaPh-rae/s1600/20170516+CTM+Logo.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEihThOgGUCDGeadPjpjIPix-XZhQkl6NSKnTWJPTLURqvimPv0tA0wzudM_AVR6wyXXHQbLnbwaQP43hMUx7bZBCLDbhb6BoVbTi7XmTTKfnO7NgbIo2rZfXUJiRH251s_w9CHcjaPh-rae/s1600/20170516+CTM+Logo.png" /></a></div>
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<b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">Corporate
Travel Management</span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"> (UK), headquartered in London, is a very
successful, rapidly growing subsidiary of the renowned TMC from Brisbane,
Australia. <b>Alex Cousins</b> and the
entire team have plenty of experience of managing travel profiles. They look
forward to a quantum leap in profile management with Umbrella Faces.<o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj43tUf2y_QJHqUT9hcjLC0gLn4VKCNacPHnG5Yt7ipw9zcxvgTT0_ke7_UI3n6T8fHAJpB-APsuALVPtmkw1V_T84XUyMP-Pr1bs45VBvnuwIvW6BEc0f_uBpRJcvLgGfB5ce17Q_4uosG/s1600/20170516+ATG+Logo.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj43tUf2y_QJHqUT9hcjLC0gLn4VKCNacPHnG5Yt7ipw9zcxvgTT0_ke7_UI3n6T8fHAJpB-APsuALVPtmkw1V_T84XUyMP-Pr1bs45VBvnuwIvW6BEc0f_uBpRJcvLgGfB5ce17Q_4uosG/s1600/20170516+ATG+Logo.png" /></a></div>
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<b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><br /></span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">The<b> All Star Travel Group (ATG)</b> with
headquarters in New Albany, Ohio (USA) and reps in 68 countries is one of the
world’s largest independent business travel providers. <b>Torsten Krings</b> and his
team chose us because of the deep integration of Umbrella Faces with cytric<b> </b>and the interfaces to all major GDSs.<o:p></o:p></span></div>
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<b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">VCK
Travel </span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">is a leading Dutch business travel agency with
headquarters in Amsterdam and a number of branches throughout the country. The
team under <b>Barbara Pitt</b> and <b>Roos Vlaskamp </b>chose Umbrella Faces
after an extensive evaluation of available profile systems. The introduction of
the tool and the resulting <b>data
cleansing</b> will help to further<b> optimise</b>
<b>back office processes</b> at VCK.<o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-28269459710308560772017-05-22T13:25:00.000+02:002017-05-23T09:14:48.519+02:00Umbrella Faces: Wachstum und tolle neue Kunden<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;">Umbrella Faces wächst schnell und
beständig! Seit Anfang 2017 ist die Anzahl der Profile in unseren
Datenbanken <b>jede Woche im Schnitt um drei Prozent </b>gestiegen.
Wir erwarten, dass bis Ende des Jahres <b>etwa
1,5 Millionen Reisenden-Profile</b>
mit Umbrella Faces gemanagt werden.</span></div>
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<b><span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;">Zusätzlichen
Schwung</span></b><span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;"> bringt eine Reihe neuer Kunden, die
sich in den letzten Wochen für Umbrella Faces entschieden haben. Wir bedanken
uns für das Vertrauen und freuen uns sehr auf die Zusammenarbeit mit folgenden
namhaften Unternehmen:</span><span style="font-family: "times new roman" , serif; font-size: 13.5pt;"><o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3RIAOKpJrX0DJmUEKA7E4UKgVMEqQV2p4IYnN2zb6q3Jc5ITMbxYNfFXjyankanIBg4ggX8B-gnSr2TZTAXriiuQ0MJECTGwnReqY70OmLceR94z2oSlENecwcl0ujGzUHnyJjj9_7cHs/s1600/20170516+thyssenkrupp+Logo.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3RIAOKpJrX0DJmUEKA7E4UKgVMEqQV2p4IYnN2zb6q3Jc5ITMbxYNfFXjyankanIBg4ggX8B-gnSr2TZTAXriiuQ0MJECTGwnReqY70OmLceR94z2oSlENecwcl0ujGzUHnyJjj9_7cHs/s1600/20170516+thyssenkrupp+Logo.png" /></a><b><span style="color: black; font-family: "verdana" , sans-serif; font-size: 13.5pt;">Thyssen Krupp's</span></b><span style="color: black; font-family: "verdana" , sans-serif; font-size: 13.5pt;"> Travel Management wird von
einem erfahrenen Business Travel Experten verantwortet. Für <b>Hans Lehrburger</b> ist die durch
Umbrella Faces gewonnene Flexibilität in der Zusammenarbeit mit
vielen unterschiedlichen TMC Partnern entscheidend.</span></div>
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<b><span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;">Clarity</span></b><span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;"> ist ein führendes britisches TMC mit Sitz in
Manchester und einem vermittelten Reisevolumen von über 400 Millionen
Pfund. Das Team um <b>Sue Chapman</b> und <b>Ruth Nicholls</b> ist insbesondere von
den <b>umfangreichen Features </b>von Umbrella Faces begeistert, die
den Reisebüro-Agenten die Arbeit mit Profildaten massiv erleichtern.</span><span style="font-family: "times new roman" , serif; font-size: 13.5pt;"><o:p></o:p></span><br />
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<b><span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;">Corporate Travel Management</span></b><span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;"> (UK) mit Sitz in London ist eine sehr
erfolgreiche, schnell wachsende Tochtergesellschaft des renommierten TMCs aus
Brisbane, Australien. Das Team um <b>Alex
Cousins</b> hat sehr viel Erfahrung mit dem Management von Travel Profiles. Sie
freuen sich auf einen Quantensprung im Profilmanagement mit Umbrella Faces.<o:p></o:p></span></div>
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</span></b><b><span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;">Die All
Star Travel Group (ATG)</span></b><span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;"> mit Sitz in New
Albany, Ohio (USA) und Repräsentanzen in derzeit 68 Ländern ist einer der
weltweit grössten, unabhängigen Geschäftsreiseanbieter. Das Team um <b>Torsten Krings</b> und <b>Mark Courser</b> hat sich aufgrund der <b>tiefen Integration von Umbrella Faces mit cytric</b> sowie
der <b>Schnittstellen zu allen
namhaften GDS</b> für uns entschieden.</span><span style="font-family: "times new roman" , serif; font-size: 13.5pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;">VCK Travel </span></b><span style="font-family: "verdana" , sans-serif; font-size: 13.5pt;">ist ein führendes niederländisches
Geschäftsreisebüro mit Hauptsitz in Amsterdam und einer Reihe von
Niederlassungen im ganzen Land. Das Team um <b>Barbara Pitt</b> und <b>Roos
Vlaskamp</b> hat sich nach einer eingehenden Evaluation von verfügbaren
Profilsystemen für Umbrella Faces entschieden. Die Einführung des Tools und der
damit einhergehenden <b>Datenbereinigung</b>
ist die Grundlage für eine weitere <b>Optimierung
der Backoffice-Prozesse </b>bei VCK.</span><span style="font-family: "times new roman" , serif; font-size: 13.5pt;"><o:p></o:p></span></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-69721840015369018242017-05-05T15:11:00.002+02:002017-05-05T15:17:46.270+02:00I like your start-up spirit!<div style="margin-bottom: .0001pt; margin: 0cm;">
<b><i><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">Wilfried Kropp’s words carry weight.
In his “home market” of Austria, the former managing director of Amadeus
Austria and passionate “Donaldist” is respected as a keen observer of the
travel industry. <o:p></o:p></span></i></b></div>
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<b><i><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">In turn, he is the mastermind behind our
“Umbrella Insight” bulletin, and a valued guide and provider of ideas to our company.<o:p></o:p></span></i></b></div>
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<b><i><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">Enjoy our interview with Wilfried
Kropp and find out what “Donaldism” is all about.</span></i></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhU47H0vW_NzQ1uVhRATkAjK7wDfzBA2xv9yhSv1epzEFWSvoKF6wXJdalFnUmF1Y7hDjJbPt13SDkI0oD41X2Ab9ZBNvbZD9oSjZb2SHq0oVKC0ZRy6Y7henWx-pHA_3XXT97EP8j1ze_m/s1600/20170502+Wilfried+Kropp.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhU47H0vW_NzQ1uVhRATkAjK7wDfzBA2xv9yhSv1epzEFWSvoKF6wXJdalFnUmF1Y7hDjJbPt13SDkI0oD41X2Ab9ZBNvbZD9oSjZb2SHq0oVKC0ZRy6Y7henWx-pHA_3XXT97EP8j1ze_m/s320/20170502+Wilfried+Kropp.jpg" width="281" /></a><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"> </span></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<b><span lang="EN-GB" style="color: #0b5394; font-family: "century gothic" , sans-serif; font-size: 13.5pt;">What are you doing professionally
at the moment?</span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><o:p></o:p></span></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">I am a freelance journalist and
consultant. Since ending my career as a managing director, I can allow myself
the luxury of writing only about topics and for companies that I find
interesting.<o:p></o:p></span></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<br /></div>
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<div style="margin-bottom: .0001pt; margin: 0cm;">
<b><span lang="EN-GB" style="color: #0b5394; font-family: "century gothic" , sans-serif; font-size: 13.5pt;">Can we have a few facts and
figures about your time at Amadeus Austria?</span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><o:p></o:p></span></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">In 1988 we entered a difficult market as
it was widely dispersed. But we broke the ice.<b> </b>Good personal connections, reliability, the quality of the product and <b>the
value of a handshake matter in Austria</b>. This is where we could score
points. With a long-term approach we have increased our market share
from around 10 per cent to well over 60 per cent.<o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<b><span lang="EN-GB" style="color: #0b5394; font-family: "century gothic" , sans-serif; font-size: 13.5pt;">What has been your experience of
development at Umbrella, observing from the side lines in recent years?<o:p></o:p></span></b></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">I like companies that are always learning
and developing. Umbrella is just that type of company. <b>The development of Umbrella Faces, for example, was in no business plan</b>
but resulted from of a customer requirement. Umbrella recognised the
opportunity and turned it into a strong product.<o:p></o:p></span></div>
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<b><span lang="EN-GB" style="color: #0b5394; font-family: "century gothic" , sans-serif; font-size: 13.5pt;">What are Umbrella’s strengths?</span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><o:p></o:p></span></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">I am always amazed at how quickly Umbrella
implements new requirements. Although Umbrella is no longer a young company,
the team still has a “<b>start up” spirit</b>.
Plus, I really like the meeting culture: everything is brought to the point
quickly and agreed upon as binding.</span></div>
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<b><span lang="EN-GB" style="color: #0b5394; font-family: "century gothic" , sans-serif; font-size: 13.5pt;">What can we improve?</span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><o:p></o:p></span></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">I can’t think of much. One small
suggestion is to maintain the focus on business travel, but also take a look at
the <b>tourism industry</b>. I still see
many opportunities for innovative solutions there.</span></div>
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<br /></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<b><span lang="EN-GB" style="color: #0b5394; font-family: "century gothic" , sans-serif; font-size: 13.5pt;">In your opinion, what do you think
are the key developments in the travel trade at the moment?<o:p></o:p></span></b></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">We are still undergoing structural
changes. Traditional companies have not yet found any future-oriented business
models and the many new companies have yet to prove that they can also make
money with their concepts.<o:p></o:p></span></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<br /></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">I’m sorry to have to say this but from my perspective I find that the
technology today is somewhat overvalued. Travel companies, both old and new,
should look more closely at improving their customer relationships, in my
opinion. <b>Amazon is not as successful as
it is because of its computing power, but because they are constantly thinking
about how to noticeably improve their services to customers.</b><o:p></o:p></span></div>
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<b><span lang="EN-GB" style="color: #0b5394; font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><br />
So, a bit about the private Wilfried Kropp: where and with whom do you live?</span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><o:p></o:p></span></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">I live with my wife and our disabled
daughter Isabelle in<span class="apple-converted-space"> </span><b>Schönau
am Königssee</b>. Schönau is situated in the most south-eastern corner of
Germany, just about 25 minutes from Salzburg. From my desk I can see the
beautiful Watzmann mountain. My other two children, Sebastian and Linda, study in
Regensburg.<o:p></o:p></span></div>
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<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><br /></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjWGm_Jqyu8mCVzhMJIGB6cm_4HJJqwr_3_m0YrV4B3c_EVSyI6Hb8qECIkg4WJ3ah5IY2DofWDDq5yFg5-BQlF6xi8Zjb-1i6tMyyiZTRcgFbmMF_bBI9GQ82d_tNQKEWKw8cQg-k8nZnI/s1600/20170502+Master+Kid+11.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="360" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjWGm_Jqyu8mCVzhMJIGB6cm_4HJJqwr_3_m0YrV4B3c_EVSyI6Hb8qECIkg4WJ3ah5IY2DofWDDq5yFg5-BQlF6xi8Zjb-1i6tMyyiZTRcgFbmMF_bBI9GQ82d_tNQKEWKw8cQg-k8nZnI/s640/20170502+Master+Kid+11.jpg" width="640" /></a></div>
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<b><span lang="EN-GB" style="color: #0b5394; font-family: "century gothic" , sans-serif; font-size: 13.5pt;">What do you like to do besides observing
the travel industry? What are your favourite or most unusual hobbies?<o:p></o:p></span></b></div>
<div style="margin-bottom: .0001pt; margin: 0cm;">
<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;">I actually have a wide range of interests.
<b>Architecture, history of cities,
technical innovations, structural changes in the economy, stock markets, opera,
film </b>– I am interested in a lot of things. I also like being outdoors and
enjoying the Bavarian and Austrian culture and mountains while hiking or
biking. This culture includes “Speckbrot” and wheat beer, of course. A somewhat
strange hobby I have is <b>“Donaldism”</b>,
a type of research that deals with the parallel universe of Disney’s Duckburg
and its inhabitants.<o:p></o:p></span></div>
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<span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><br />
</span><b><span lang="EN-GB" style="color: #0b5394; font-family: "century gothic" , sans-serif; font-size: 13.5pt;">Thank you very
much for the interesting interview!</span></b><span lang="EN-GB" style="font-family: "century gothic" , sans-serif; font-size: 13.5pt;"><o:p></o:p></span></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-62166219472870334022017-05-02T13:21:00.001+02:002017-05-02T16:46:49.645+02:00I like your start-up spirit!<div class="MsoNormal">
<i><span lang="DE-AT"><span style="font-family: "verdana" , sans-serif;"><b>Wilfried
Kropp’s Wort als Travel Tech Insider hat Gewicht. In seinem „Heimatmarkt“ Österreich ist der ehemalige
Geschäftsführer von Amadeus Austria und begeisterte Donaldist als scharfsinniger
Beobachter der Reisebranche allseits geschätzt.<o:p></o:p></b></span></span></i></div>
<div class="MsoNormal">
<i><span lang="DE-AT"><span style="font-family: "verdana" , sans-serif;"><b><br /></b></span></span></i></div>
<div class="MsoNormal">
<i><span lang="DE-AT"><span style="font-family: "verdana" , sans-serif;"><b>Wir
von Umbrella wiederum schätzen ihn als Mastermind unserer
Kundenzeitschrift „Umbrella Insight“ sowie als Rat- und Ideengeber.</b></span></span></i></div>
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<i><span lang="DE-AT"><span style="font-family: "verdana" , sans-serif;"><b><br /></b></span></span></i></div>
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<i><span lang="DE-AT"><span style="font-family: "verdana" , sans-serif;"><b>Geniessen
Sie hier unser Interview mit Wilfried Kropp und erfahren Sie, was es mit dem
„Donaldismus“ eigentlich auf sich hat<span style="color: #0b5394;">:</span></b></span></span></i></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b><span style="color: #0b5394;"><br /></span></b></span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b><span style="color: #0b5394;">Was machst du derzeit
beruflich?</span></b></span></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjO8z8vdQ0c5dq1F9FxN2-IMuDdulvfLxQudZ5uJ6T1eijx0GTu-MKSbpr8pqJbCIWXf8s6LS8hOznDe21C8xLvIh5HSvr75e-6ji5FXXF1cBgIcOwNpYA5u_WzOb1tdTAkBypAagNygo-R/s1600/20170502+Wilfried+Kropp.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjO8z8vdQ0c5dq1F9FxN2-IMuDdulvfLxQudZ5uJ6T1eijx0GTu-MKSbpr8pqJbCIWXf8s6LS8hOznDe21C8xLvIh5HSvr75e-6ji5FXXF1cBgIcOwNpYA5u_WzOb1tdTAkBypAagNygo-R/s320/20170502+Wilfried+Kropp.jpg" width="281" /></a><span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">Ich bin freiberuflicher Journalist und Berater. Ich kann mir aber seit der
Beendigung meines Geschäftsführer-Lebens jetzt den Luxus erlauben, nur über
Themen und für Unternehmen zu schreiben, die ich interessant finde. </span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><br /></span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b><span style="color: #0b5394;">Ein paar Zahlen und Fakten zu
deiner Zeit bei Amadeus Austria</span></b></span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">Wir kamen 1988 in einen schwierigen, weil weitgehend verteilten Markt. Aber wir
haben das Eis gebrochen. <b>In Österreich zählen Handschlagqualität,</b> gute
persönliche Beziehungen, Verlässlichkeit und natürlich die Produktqualität.
Damit konnten wir punkten. Mit langem Atem haben wir unseren Marktanteil von
rund 10 Prozent auf weit über 60 Prozent gesteigert.</span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b><span style="color: #0b5394;">Wie erlebst du aus der
Halbdistanz die Entwicklung bei Umbrella in den letzten Jahren?</span></b></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">Mir gefallen Unternehmen, die ständig lernen und sich weiterentwickeln.
Umbrella ist so ein Unternehmen. <b>Die Entwicklung von Umbrella Faces beispielsweise stand
in keinem Business Plan</b>, sondern hat sich aus einer Kundenanforderung
entwickelt. Umbrella hat die Chancen erkannt und daraus ein starkes Produkt
gemacht.</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgvo2T6XzZs0fGcoWZW2Bir08ugeFpOY7DvGia8SHoOAcRb6QmjuipYJRBWlrqVh5QFiPtIN_atp1P1SU520KtKFQE_lKEP4c4Ee6edbRHUT5b3RM7ouwAJFDdu79wqfidSc0OQXsLLw9uU/s1600/20170502+Master+Kid+10.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="342" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgvo2T6XzZs0fGcoWZW2Bir08ugeFpOY7DvGia8SHoOAcRb6QmjuipYJRBWlrqVh5QFiPtIN_atp1P1SU520KtKFQE_lKEP4c4Ee6edbRHUT5b3RM7ouwAJFDdu79wqfidSc0OQXsLLw9uU/s400/20170502+Master+Kid+10.jpg" width="400" /></a><span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b><span style="color: #0b5394;">Was sind die Stärken von
Umbrella?</span></b></span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">Ich bin immer wieder erstaunt, wie schnell Umbrella neue Anforderungen umsetzt.
Obwohl Umbrella kein junges Unternehmen mehr ist, hat das Team immer noch einen
<b>Start-up-Spirit</b>. Außerdem gefällt mir sehr die Meeting-Kultur: Alles wird
schnell auf den Punkt gebracht und verbindlich vereinbart.</span><br />
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><br /></span></div>
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</div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b><span style="color: #0b5394;">Was könnten wir besser machen?</span></b></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">Dazu fällt mir kaum etwas ein. Eine kleine Anregung: Den Schwerpunkt Business
Travel beibehalten, aber auch einen Blick in <b>die Touristik</b> werfen. Da sehe ich
noch viele Chancen für innovative Lösungen. </span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b><span style="color: #0b5394;">Was sind deiner Meinung nach
derzeit die entscheidenden Entwicklungen in der Travel Trade Branche?</span></b></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">Wir sind immer noch inmitten eines Strukturwandels. Die traditionellen
Unternehmen haben noch keine zukunftsträchtigen Geschäftsmodelle gefunden und
die vielen neuen Unternehmen müssen erst noch beweisen, dass sie mit ihren
Konzepten auch Geld verdienen können. </span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">Sorry, wenn ich das mit meinem persönlichen
Hintergrund so sage: Ich finde, dass die Technik heute etwas überbewertet ist.
Reiseunternehmen, alte wie neue, sollten sich meiner Meinung nach stärker um
die Verbesserung ihrer Kundenbeziehungen kümmern.<b> Amazon ist nicht wegen seiner
Rechnerleistung so erfolgreich geworden, sondern weil sie permanent darüber
nachdenken, ihren Service für Kunden spürbar zu verbessern. </b></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiPOv8xZcmfSa5UDbBonl1EEWWSJLmGkPFgtTIQpV95WNB0Us_IwBzyDWSXiNichJYBHlm1PwHj2kqJEekksT4P-cHvW7fJDOfw1jvAONcVvX8j_dI4FaLhGsQGwuahs71AuaFR79JXovBw/s1600/20170502+Master+Kid+11.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="360" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiPOv8xZcmfSa5UDbBonl1EEWWSJLmGkPFgtTIQpV95WNB0Us_IwBzyDWSXiNichJYBHlm1PwHj2kqJEekksT4P-cHvW7fJDOfw1jvAONcVvX8j_dI4FaLhGsQGwuahs71AuaFR79JXovBw/s640/20170502+Master+Kid+11.jpg" width="640" /></a></div>
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b><span style="color: #0b5394;"><br /></span></b></span>
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b><span style="color: #0b5394;">Wilfried Kropp privat: Wo und mit wem wohnst du?</span></b></span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">Ich lebe mit meiner Frau und unserer behinderten Tochter Isabelle in <b>Schönau am
Königssee</b>. Schönau liegt in der südöstlichsten Ecke Deutschlands, aber nur 25
Minuten von Salzburg entfernt. Von meinem Schreibtisch aus schaue ich auf den
markanten Watzmann. Die beiden anderen Kinder, Sebastian und Linda, studieren
in Regensburg.</span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b><span style="color: #0b5394;">Für welche Dinge außerhalb der
Reisebranche kannst du dich besonders begeistern? Was sind deine liebsten
und schrägsten Hobbies?</span></b></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">Ich habe eigentlich ein sehr weites Spektrum an Interessen. <b>Architektur,
Stadtgeschichte, technische Innovationen, Strukturwandel in der Wirtschaft,
Börse, auch Oper und Film</b> – mich interessiert eigentlich sehr vieles. Selbstverständlich
bin ich auch sehr gerne in der Natur und genieße als Wanderer oder Radlfahrer die
bayerischen und österreichischen Kultur- und Berglandschaften. Speckbrot und
Weißbier inklusive. Als leicht schräges Hobby leiste ich mir den <b>„Donaldismus“</b>,
das ist eine Forschungsrichtung, die sich mit dem Paralleluniversum von
Entenhausen und seinen Bewohnern befasst. </span><br />
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><br /></span>
<span style="color: #0b5394; font-family: "verdana" , sans-serif; text-indent: -18pt;"><b>Vielen Dank für das wunderbare Gespräch!</b></span><br />
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><br /></span>
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><br /></span></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-92132995935454021252017-04-20T10:53:00.000+02:002017-04-21T09:59:15.171+02:00“Mister Umbrella Faces” Wolfgang Schuller on Profile Mapping and Data Migration<div class="MsoNormal">
<i><span lang="EN-GB"><span style="color: #0b5394; font-family: "verdana" , sans-serif;"><b>Wolfgang
Schuller is primarily responsible for assisting our customers in the
implementation of Umbrella Faces. He has the rare gift of being able to explain
complex relationships clearly and comprehensibly. <o:p></o:p></b></span></span></i></div>
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<i><span lang="EN-GB"><span style="color: #0b5394; font-family: "verdana" , sans-serif;"><b><br /></b></span></span></i></div>
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<i><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><b><span style="color: #0b5394;">For
this reason we asked him for an interview to make us more familiar with the subject
of profile mapping. Lo and behold, this rather difficult subject is
suddenly understandable, even to an interested layman. But why not read for
yourself:</span></b><o:p></o:p></span></span></i></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEit9Xm4dnWq-f7s8SXAyFvhmhEOP4_YD0IYEb1och4dT1QpnwGvwiWyN8Rx-FfpY7JQIP75AJnHr_wD3YQ9_rdnbhy3hBnZrsOo1si-NvpplbGU5atpie3192IDoxezqAR8s9zc1HfwxIjj/s1600/20170412+Wolfi+1.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEit9Xm4dnWq-f7s8SXAyFvhmhEOP4_YD0IYEb1och4dT1QpnwGvwiWyN8Rx-FfpY7JQIP75AJnHr_wD3YQ9_rdnbhy3hBnZrsOo1si-NvpplbGU5atpie3192IDoxezqAR8s9zc1HfwxIjj/s320/20170412+Wolfi+1.jpg" width="308" /></a><b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Wolfgang,
how long have you been dealing with the subject of profile management for
travel agencies?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">I have been doing this since the end of 2013 when we
conceived a new profile management system for FCM Columbus in Vienna as part of
a cooperation between Umbrella and Amadeus. </span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">This new tool then became <b>Umbrella
Faces.</b> I moved to Umbrella at the end of 2014 and there I assist and support
the majority of implementations.<o:p></o:p></span></span></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">What
has been the highlight of your work at Umbrella so far?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">That is definitely the Faces workshop with Amadeus in
<b>Bangkok</b> at the beginning of 2017. I not only learned so much both culturally
and professionally, but also really enjoyed the trip.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">Another very exciting thing was the preparation and implementation
of the <b>Lufthansa City Center</b> offices in Germany. In this phase we expanded
Faces very quickly and continued to evolve our processes.<o:p></o:p></span></span></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">How
many implementations have you worked on thus far?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">I have been heavily involved in about 20 projects so
far. There are then about 40 more where I professionally assisted with the
client’s project management. So that makes a good <b>60 projects in three-and-a-half
years</b>, or about one-and-a-half per month.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6VZT43dyj9ZkYb-vDnuIOT-wYsBz4Mtbun3k_UvRIrzrpNGSwRfHYTZa9Synxq396w_xYQ4oFMg76mmR45n7bFPV6XD6H3bbiSdbP6PuYTAk3IgGDWw8Bc445CTh-3Qx0mbCTmQ4Pb5Ix/s1600/20170306+Master+Kid+3.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="444" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6VZT43dyj9ZkYb-vDnuIOT-wYsBz4Mtbun3k_UvRIrzrpNGSwRfHYTZa9Synxq396w_xYQ4oFMg76mmR45n7bFPV6XD6H3bbiSdbP6PuYTAk3IgGDWw8Bc445CTh-3Qx0mbCTmQ4Pb5Ix/s640/20170306+Master+Kid+3.jpg" width="640" /></a></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Many
clients describe so-called “mapping” as a challenge in a profile management
project. What exactly is “mapping”?</span></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">In <b>mapping</b> we define how a certain field in the
corresponding system is named and which format is allowed. A simple example:
the designation for the field with an email address in different systems is:<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l1 level1 lfo1; text-indent: -21.8pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB">·<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span lang="EN-GB">in Umbrella Faces:
Email <o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l1 level1 lfo1; text-indent: -21.8pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB">·<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span lang="EN-GB">in Amadeus csx:
APE-<o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l1 level1 lfo1; text-indent: -21.8pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB">·<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span lang="EN-GB">in Galileo Client Profiles: MT. <o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l1 level1 lfo1; text-indent: -21.8pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB">·<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span lang="EN-GB">in cytric: Personal data – eMail<o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l1 level1 lfo1; text-indent: -21.8pt;">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">The list of the fields used, their designation and the
format guideline vary between different travel agencies.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">And how
many fields are typically defined?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">There are about 30 fields for company profiles and 60
fields for traveller profiles.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">How do
you define mappings? </span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">For common systems (Amadeus, Galileo, Sabre Profiles,
cytric and AeTM) we have <b>standard mappings</b> <b>in the form of an Excel sheet</b>. That
means customers only need to document deviations or additions to these
standards in their sheet.<o:p></o:p></span></span></div>
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<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgMCwl5imaHw0vWlzgxhaF2jLOpICM90nEJ8PQXYWmOaEz7Eervyd5j-Wpjb3WE2LKCa4PHUGj1UTMKZbY93VMUeXBC6R3OB02x99lhU07FN0xdD2aFR3JxNE3-Jjb2HOQ8TG2YzwpF_7W_/s1600/20170412+Master+Kid+7.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgMCwl5imaHw0vWlzgxhaF2jLOpICM90nEJ8PQXYWmOaEz7Eervyd5j-Wpjb3WE2LKCa4PHUGj1UTMKZbY93VMUeXBC6R3OB02x99lhU07FN0xdD2aFR3JxNE3-Jjb2HOQ8TG2YzwpF_7W_/s400/20170412+Master+Kid+7.jpg" width="266" /></a></div>
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">With
Faces implementations, the definition of a mapping can be a minor detail or it
can drag on for weeks. Why is that?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">Easy: some customers have no prior guidelines for
profiles. Without standards and guidelines each profile looks different. This <b>jumbled
data</b> can only be cleaned up with the help of <b>profile standards.<o:p></o:p></b></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">On the other hand, the implementation of Faces is a
<b>good opportunity to finally clean up data. </b>Because it is only with clean data
that travel agencies can automate their internal processes for the long run.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">Other customers already have profile standards and
clean data before their Faces project. With them it is clear which fields are
needed and which format these fields need to have. In these cases the mapping
definition and data migration can be done very quickly.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">What
should a Faces customer do if they do not yet have structured profile data?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">The absolute first thing is to define a profile
standard. </span></span><span style="font-family: "verdana" , sans-serif;">That is actually quite easy if you know the
operational processes of a travel agency. The core questions are:</span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB">·<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><i><span lang="EN-GB"><b>Which tools and systems are used in or provided with data from the
travel agency?</b> </span></i><span lang="EN-GB">These are GDS, self-booking tools, duty-of-care
solutions, reporting data banks, robotics solutions, quality checks or
midoffice systems for instance.<o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpMiddle">
<br /></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo2; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB">·<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"><b><i>
</i></b></span></span><!--[endif]--><span lang="EN-GB"><b><i>And: which
profile information is required for these to work perfectly? </i></b><o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Is
there a typical mistake that customers can make when defining profile
standards?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">There are actually two cardinal errors: a project
leader’s <b>lack of attention</b> and l<b>ack of familiarity with the topic</b>. And when
those mistakes are made, frequent improvements are needed. That requires not
only a significant amount of time but energy, too.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="EN-GB">On
attention:</span></b><span lang="EN-GB"> The topic of profile standards does not tolerate
superficial treatment. You have to take your time and carefully consider the effect
that certain definitions will have on the corresponding system.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="EN-GB">On
familiarity with the topic:</span></b><span lang="EN-GB"> Someone who is very familiar with the processes and
requirements of the daily business must take responsibility for the definition
of profile standards. Generally that is someone from the travel agency’s
operations department. The commitment of an external consultant with deep industry
knowledge, for example <b>TravelBrain</b>, has also proved very successful. They can
do this very well and very effectively.<o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><br /></span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgIp6c4cltxwiTWLBkIH-jNjuRUoObk2x3UaRMPdngtQwNCOsvpGurPt9MNDyn6kgsx5pR4exBug2KSXEXsDAxs4LaxiwkIN5TTu6evtFykHm0vK75-Owp2sxVWvy4NZVz2OlvSRlwHfjrD/s1600/20170412+Master+Kid+6.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgIp6c4cltxwiTWLBkIH-jNjuRUoObk2x3UaRMPdngtQwNCOsvpGurPt9MNDyn6kgsx5pR4exBug2KSXEXsDAxs4LaxiwkIN5TTu6evtFykHm0vK75-Owp2sxVWvy4NZVz2OlvSRlwHfjrD/s640/20170412+Master+Kid+6.jpg" width="640" /></a></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"> </span></span><b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">After
mapping comes data migration; for example from a GDS or self-booking tool. How
do you approach the situation when existing profile data is unorganised –
“higgledy piggledy”, you might say?</span></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">It is actually quite simple: we define a <b>“higgledy
piggledy” field</b> for all unstructured data in Umbrella Faces.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">That means: All <b>structured
</b>data such as telephone numbers or credit cards are automatically recorded
in the correct field in Faces.<span style="color: red;"><o:p></o:p></span></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="EN-GB">Unstructured</span></b><span lang="EN-GB"> data are entered into the appropriate “higgledy piggledy” field in
Faces. From there they can be manually corrected over a longer period of time
and transferred to the correct fields.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">This process takes the time pressure out of a
migration. No information gets lost and step by step it leads to a continuous
improvement of data quality.<o:p></o:p></span></span></div>
<div class="MsoNormal">
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<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Let’s
talk about Wolfgang Schuller as a person! What do you enjoy outside of work?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">My family is my top priority – my wife <b>Birgit, Hanna
(14),</b> <b>Thomas (11)</b> and our <b>Australian shepherd mix Luna (2)</b>. I also enjoy
running in our area’s vineyards (near<b> Pulkau</b> in Austria’s Weinviertel region
close to the Czech border). At the moment I am also training hard for the
Vienna City Marathon on 23 April. </span></span></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiV2XoAe0YSWQieeo7TSnYRPaOLznf-Sf1WQeV9aJpdR837cD9Q4bM_fA1SUpVf5rPO80a_Ochbvl0Pta3BACOGCTztv35N8bENfmdJPvfjSfhRy2oxgm86BBwleVglzSZln0ZYm3urC5-9/s1600/20170411+Pulkau+Weinkeller+2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiV2XoAe0YSWQieeo7TSnYRPaOLznf-Sf1WQeV9aJpdR837cD9Q4bM_fA1SUpVf5rPO80a_Ochbvl0Pta3BACOGCTztv35N8bENfmdJPvfjSfhRy2oxgm86BBwleVglzSZln0ZYm3urC5-9/s400/20170411+Pulkau+Weinkeller+2.jpg" width="300" /></a><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">And I am a huge fan of the <b>Orli Znojmo ice
hockey team</b> from the nearby Czech city of Znojmo.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
</div>
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Speaking
of Pulkau: You mostly work from home with a beautiful view of the nearby vineyards
(see photo). How does your collaboration with the Umbrella headquarters work?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">It works without a hitch! In the era of <b>Webex and
Skype</b> there is absolutely no difference between being in Pulkau or in the
office in Wetzikon. I can even be a part of coffee chats and informal
communication through Skype. <o:p></o:p></span></span><br />
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">In the past I commuted two hours to Vienna and back
every day. Working from home has definitely made a <b>very positive impact on our
quality of life.</b><o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="color: #0b5394; font-family: "verdana" , sans-serif;">Thank
you very much for your time!<o:p></o:p></span></span></b></div>
<br />
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-70404824355694649042017-04-12T10:22:00.000+02:002017-04-13T09:54:48.799+02:00«Mister Umbrella Faces» über Profilmappings und Datenmigrationen<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<i><span style="color: #0b5394; font-family: "verdana" , sans-serif;"><b>Wolfgang Schuller ist
hauptverantwortlich für die Unterstützung unserer Kunden bei der
Implementierung von Umbrella Faces. Er verfügt auch über die seltene Gabe,
komplexe Zusammenhänge einfach und verständlich erklären zu können.</b></span></i></div>
<div class="separator" style="clear: both; text-align: center;">
</div>
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<br /></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgu1Wm5HR-lmE_miUKQnI_3R2s2zWTfOR0D9_hu8-ZGTicu020FEL-eLp2SxWdWLdqFbImZze_9qVf2LCr5wzaA3iOWNz4-gv0obhkTvMb_5IC6kRgQgyv7ZBi6SRO0ewNFyRAG7pIljSQ4/s1600/20170412+Wolfi+1.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgu1Wm5HR-lmE_miUKQnI_3R2s2zWTfOR0D9_hu8-ZGTicu020FEL-eLp2SxWdWLdqFbImZze_9qVf2LCr5wzaA3iOWNz4-gv0obhkTvMb_5IC6kRgQgyv7ZBi6SRO0ewNFyRAG7pIljSQ4/s320/20170412+Wolfi+1.jpg" width="308" /></a><i><span style="font-family: "verdana" , sans-serif;"><b><span style="color: #0b5394;">Deswegen haben wir ihn
im Interview gebeten, uns das Thema Profil-Mapping näherzubringen. Und siehe
da, plötzlich wird dieses doch eher schwierige Kapitel auch für den
interessierten Laien durchschaubar. Aber lesen sie selbst:</span></b></span></i></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Wolfgang, seit wann
befasst du dich mit dem Thema Profilmanagement für Reisebüros?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Das mache ich seit Ende 2013, als wir in einer Kooperation
von Umbrella und Amadeus Austria ein neues Profilmanagement-System für FCM
Columbus in Wien konzipiert haben. Dieses neue Tool wurde dann zu <b>Umbrella
Faces.</b> Ende 2014 bin ich dann auch zu Umbrella gewechselt und begleite seitdem den
Grossteil der Implementierungen.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Was war denn das
Highlight deiner bisherigen Tätigkeit bei Umbrella?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Das war eindeutig der Faces-Workshop mit Amadeus in <b>Bangkok</b>
Anfang 2017. Da habe ich kulturell und fachlich enorm dazugelernt, aber
natürlich auch die Reise an sich sehr genossen.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Ganz spannend war auch die Vorbereitung und Implementierung
der <b>Lufthansa-City-Center Büros</b> in Deutschland. In dieser Phase haben wir Faces
sehr schnell erweitert und unsere internen Prozesse weiterentwickelt.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">An wie vielen
Implementierungen hast du denn bis dato mitgearbeitet?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Bei etwa zwanzig Projekten war ich intensiv involviert. Dazu
kommen noch etwa vierzig weitere, bei denen ich die Projektleitung des Kunden
fachlich unterstützt habe. Das sind also insgesamt gut <b>sechzig Projekte in
dreieinhalb Jahren</b> oder durchschnittlich eineinhalb pro Monat.<o:p></o:p></span></div>
<div class="MsoNormal">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhGiGBpm-U96KKBZ7y2ZsEP9lHhzES6a6Fnd8ZxLuvP6IYxTb9J0fe1blUYXmqQcOfPXDZ8GsmaUVO8oNncvv2aJ9Sb4TBqVXm5WPOACG8XRoTZPNLK4jAfN0NdL3AdpJVNZkv3hxE-LlBs/s1600/20170306+Master+Kid+3.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="444" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhGiGBpm-U96KKBZ7y2ZsEP9lHhzES6a6Fnd8ZxLuvP6IYxTb9J0fe1blUYXmqQcOfPXDZ8GsmaUVO8oNncvv2aJ9Sb4TBqVXm5WPOACG8XRoTZPNLK4jAfN0NdL3AdpJVNZkv3hxE-LlBs/s640/20170306+Master+Kid+3.jpg" width="640" /></a></div>
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<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Viele Kunden
beschreiben das so genannte «Mapping» als die grösste Herausforderung in einem
Profilmanagement-Projekt. Was genau ist dieses «Mapping»?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Im <b>Mapping</b> wird definiert, wie ein bestimmtes Feld in den
jeweiligen, angeschlossenen Systemen genannt wird und welches Format erlaubt
ist. Ein einfaches Beispiel: Die Bezeichnungen für das Feld mit der
Email-Adresse in den einzelnen Systemen lauten:<o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l1 level1 lfo1; text-indent: -21.8pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;"><span lang="EN-US">·<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span lang="EN-US">in
Umbrella Faces: <b><i>Email </i></b><o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l1 level1 lfo1; text-indent: -21.8pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;"><span lang="EN-US">·<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span lang="EN-US">in
Amadeus csx: <b><i>APE-</i></b><o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l1 level1 lfo1; text-indent: -21.8pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;"><span lang="EN-US">·<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span lang="EN-US">in
Galileo Client Profiles: <b><i>MT. </i></b><o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l1 level1 lfo1; text-indent: -21.8pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;"><span lang="EN-US">·<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
</span></span><!--[endif]--><span lang="EN-US">in
cytric: <b><i>Personal
Data – eMail<o:p></o:p></i></b></span></span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l1 level1 lfo1; text-indent: -21.8pt;">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-US"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Die Liste der jeweils verwendeten Felder, deren
Bezeichnungen und die Formatvorgaben unterscheiden sich bei jedem Reisebüro. <o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Wie viele Felder
werden dabei üblicherweise definiert?</span><o:p></o:p></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Das sind etwa 30 Felder für Firmenprofile und 60 Felder für
Reisenden-Profile.<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Wie geht ihr bei der
Definition eines Mappings vor?</span><o:p></o:p></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Für die gängigen Systeme (Amadeus, Galileo, Sabre Profiles,
cytric und AeTM) haben wir <b>Standard-Mappings in Form einer Excel-Tabelle.</b> D.h.
die Kunden müssen nur mehr Abweichungen oder Ergänzungen zu diesen Standards in
ihrer Tabelle dokumentieren. <o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhI-cVHyfcDWP9cmgjvW0aBK-_h2oT6Dh1m_d_aZCqavldtIA3m8ah47jyPnccrDlUwmewwgX_7O7zsY1HksOckJSKiPogoOXXK4PUYD_QVpCoQb5o4Zja3Ynrg_FKW3YPABSOlBwfDQZrf/s1600/20170412+Master+Kid+7.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhI-cVHyfcDWP9cmgjvW0aBK-_h2oT6Dh1m_d_aZCqavldtIA3m8ah47jyPnccrDlUwmewwgX_7O7zsY1HksOckJSKiPogoOXXK4PUYD_QVpCoQb5o4Zja3Ynrg_FKW3YPABSOlBwfDQZrf/s400/20170412+Master+Kid+7.jpg" width="266" /></a></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Bei
Faces-Implementierungen kann die Definition des Mappings eine Kleinigkeit sein oder
sich auch über Wochen hinziehen. Warum ist das so?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Ganz einfach. Bei manchen Kunden gibt es vorab keinerlei
Richtlinien zu Profilen. Ohne Richtlinien und Standards schaut natürlich jedes
Profil anders aus. Einen derartigen <b>«Datensalat»</b> kann man nur mit Hilfe von
<b>Profilstandards</b> bereinigen. Die Definition eines Profilstandards muss sorgfältig überlegt werden und das kann durchaus einige Tage oder Wochen in Anspruch nehmen.<o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Andererseits ist aber gerade die Implementierung von Faces
ein Anlass, endlich aufzuräumen. Denn nur mit sauberen Daten können
Reisebüros ihre <b>internen Prozesse nachhaltig automatisieren.</b><o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Andere Kunden haben aber schon vor dem Faces-Projekt
Profilstandards und saubere Daten. Bei diesen ist völlig klar, welche Felder
benötigt werden und welche Formate diese Felder haben müssen. Die
Mapping-Definition und Migration der Daten ist in diesem Fall sehr schnell gemacht.</span></div>
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<br /></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Wie soll ein
Faces-Kunde vorgehen, der noch nicht über strukturierte Profildaten verfügt?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Da muss eben zuallererst ein Profilstandard definiert
werden. </span><span style="font-family: "verdana" , sans-serif;">Das ist eigentlich recht einfach, wenn man die Abläufe im
operativen Bereich eines Reisebüros kennt. Die </span><b style="font-family: Verdana, sans-serif;">Kernfragen</b><span style="font-family: "verdana" , sans-serif;"> dabei sind:</span></div>
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</div>
<ul>
<li><i style="font-family: Verdana, sans-serif; text-indent: -18pt;"><b>Welche
Tools und Systeme werden im Reisebüro eingesetzt oder von dort mit Daten
beliefert?</b></i><span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"> Dies sind beispielsweise GDS, Self Booking Tools, Duty-of-Care
Lösungen, Reporting-Datenbanken, Robotik-Lösungen, Quality-Checks oder
Midoffice-Systeme.</span></li>
</ul>
<ul>
<li><span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><i><b>Und welche Profilinformationen sind jeweils
erforderlich, damit diese einwandfrei funktionieren?</b></i></span></li>
</ul>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Gibt es einen
typischen Fehler, den Kunden bei der Definition eines Profilstandards machen
können?</span><o:p></o:p></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Es gibt eigentlich zwei Kardinalfehler: <b>Zu wenig
Aufmerksamkeit</b> und <b>fehlende fachliche Vertrautheit der Projektverantwortlichen</b>.
Wenn man diese Fehler begeht, sind häufige Nachbesserungen erforderlich. Und
das kostet mitunter viel Zeit und Energie. <o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b>Zur Aufmerksamkeit:</b>
Das Thema Profilstandard verträgt keine oberflächliche Behandlung. Man muss
sich ausreichend Zeit nehmen und sehr sorgfältig überlegen, welche Auswirkungen
die eine oder andere Definition auf die angeschlossenen Systeme hat. <o:p></o:p></span></div>
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<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b>Zur fachlichen
Vertrautheit:</b> Die Definition des Profilstandards muss unbedingt jemand
verantworten, der mit den Abläufen und Anforderungen des täglichen Business eng
vertraut ist. Das ist im Regelfall jemand aus dem Operations-Bereich des
Reisebüros. Sehr bewährt hat sich auch das Engagement eines externen Beraters
mit tiefem Branchenwissen, beispielsweise von <b>TravelBrain</b>. Die können das sehr
gut und sehr effektiv.<o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh_trLmvRBEfMrLC1n8cAIj3g1REurByIRR8rnE3c77WqYGvWcQ-lWqkWOL2-_h7WnOz7yWIMCAmpW5F3KnlVpjTpXxio6ZrH7znWjxIF7rsRpDZltSXiXTboTDgixRNGxa1RZXUNg1YqgC/s1600/20170412+Master+Kid+6.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh_trLmvRBEfMrLC1n8cAIj3g1REurByIRR8rnE3c77WqYGvWcQ-lWqkWOL2-_h7WnOz7yWIMCAmpW5F3KnlVpjTpXxio6ZrH7znWjxIF7rsRpDZltSXiXTboTDgixRNGxa1RZXUNg1YqgC/s640/20170412+Master+Kid+6.jpg" width="640" /></a></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Nach dem Mapping
kommt dann die Migration der Daten, beispielsweise aus dem GDS oder dem
Self-Booking Tool. Wie geht man das an, wenn die bestehenden Profildaten «Kraut
und Rüben» sind?</span><o:p></o:p></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Das ist eigentlich recht einfach: Wir definieren einfach ein
<b>«Kraut und Rüben»-Feld</b> für alle unstrukturierten Daten in Umbrella Faces.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Das bedeutet: Alle <b>strukturierten
</b>Daten wie beispielsweise Telefonnummern oder Kreditkarten werden
automatisch in das richtige Feld in Faces eingespielt.<span style="color: red;"> <o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b>Unstrukturierte</b>
Daten werden in das angesprochene «Kraut und Rüben»-Feld in Faces eingespielt.
Von dort können sie dann über einen längeren Zeitraum hinweg manuell korrigiert
und in das richtige Feld übertragen werden. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Diese Vorgehensweise <b>nimmt den Zeitdruck aus einer
Migration</b>. Es gehen keine Informationen verloren und es kommt zu einer
schrittweisen, ständigen Verbesserung der Datenqualität.<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Kommen wir zurück zu
dem Privatmenschen Wolfgang Schuller! Wofür kannst du dich ausserhalb der
Arbeit begeistern?</span><o:p></o:p></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Da kommt an allererster Stelle meine Familie – meine Frau
<b>Birgit, Hannah (14), Thomas (11) </b>und Australian-Shepherd-Mischling <b>Luna (2)</b>. </span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Dazu laufe ich sehr gerne durch die Weingärten der Umgebung (bei <b>Pulkau</b> im
österreichischen Weinviertel, nahe der tschechischen Grenze). Derzeit trainiere
ich übrigens intensiv auf den Vienna City Marathon am 23.04. hin. </span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSwg9EKlR8CDLDnenoDnWt-tX6ClvXRnCuaSFimO_BQUhiLNTwieL7XPXFd-NXGVN9afjHRNYnMemmVbHpuYh-_EmMhNkqX7SVHycc9wcKOk1YiHPQ8ZY6fj5msUgbToTS2-hPpTp9RGUD/s1600/20170411+Pulkau+Weinkeller+2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSwg9EKlR8CDLDnenoDnWt-tX6ClvXRnCuaSFimO_BQUhiLNTwieL7XPXFd-NXGVN9afjHRNYnMemmVbHpuYh-_EmMhNkqX7SVHycc9wcKOk1YiHPQ8ZY6fj5msUgbToTS2-hPpTp9RGUD/s400/20170411+Pulkau+Weinkeller+2.jpg" width="300" /></a><span style="font-family: "verdana" , sans-serif;">Und ich bin
auch noch ein grosser Fan des Eishockeyklubs <b>Orli Znojmo </b>aus der nahegelegenen
tschechischen Stadt.</span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #0b5394;">Apropos Pulkau: Du
arbeitest ja zumeist im Home-Office mit einem wunderbaren Ausblick auf die
Weingärten der Umgebung (siehe Bild). Wie funktioniert die Zusammenarbeit mit
dem «Umbrella-Headquarter»?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Das läuft einwandfrei! <b>In Zeiten von Webex und Skype</b> macht
es absolut keinen Unterschied, ob ich in Pulkau sitze oder im Umbrella-Büro in Wetzikon.
Den Kaffeetratsch und die informelle Kommunikation kann man ja mitunter auch
über Skype machen. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Früher bin ich zwei Stunden täglich nach Wien und zurück
gependelt. Der Wechsel auf das Home-Office hat natürlich unsere <b>Lebensqualität</b>
deutlich erhöht.<o:p></o:p></span></div>
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<br />
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<b><span style="color: #0b5394; font-family: "verdana" , sans-serif;">Herzlichen Dank für
das Gespräch!</span><o:p></o:p></b></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-85717897679730510402017-03-21T10:58:00.000+01:002017-03-21T10:58:07.531+01:00Managing Traveller Profiles in only 105 seconds!<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">How can you so wonderfully and precisely get straight
to the heart of such a complex, abstract topic as profile management in just
105 seconds?<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;">Our Umbrella Faces explainer video has brought us
plenty of positive feedback in the past few weeks.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<span style="font-size: large;"><iframe width="320" height="266" class="YOUTUBE-iframe-video" data-thumbnail-src="https://i.ytimg.com/vi/-8gkTXqD9EU/0.jpg" src="https://www.youtube.com/embed/-8gkTXqD9EU?feature=player_embedded" frameborder="0" allowfullscreen></iframe></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><span style="font-size: large;"><br /></span></span></div>
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<br /></div>
<div class="MsoNormal">
<span style="font-size: large;"><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;">This makes us so very pleased and is the perfect
opportunity to pick the brain of the responsible producer! Enjoy our interview
with the lovely </span><a href="https://www.xing.com/profile/Andrea_Penkalla"><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;">Andrea Penkalla</span></a><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"> from </span><a href="https://de.mynd.com/"><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;">Mynd</span></a><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"> in Frankfurt am Main:<o:p></o:p></span></span></div>
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<br /></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><i>In the
past three years you have made over 2,600 videos. Were there other
projects from the travel industry besides our video?</i></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEijrTSmHoRudosFTE81rl7JoS_CASXj0IcL311V8Lszigrf_RRceY1LLuHa7V7p2ntUR271PyxTqqUvADtND9QuIOCkhD12wJUkzXFrLHHcOCqa9tsfDr99tN0B-7gFhO95vJbZDUiGVlcy/s1600/20170306+Andrea+Penkalla.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-size: large;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEijrTSmHoRudosFTE81rl7JoS_CASXj0IcL311V8Lszigrf_RRceY1LLuHa7V7p2ntUR271PyxTqqUvADtND9QuIOCkhD12wJUkzXFrLHHcOCqa9tsfDr99tN0B-7gFhO95vJbZDUiGVlcy/s1600/20170306+Andrea+Penkalla.jpg" /></span></a><span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">Yes, quite a few. We have done some great projects for
TUI, for example. (You can find links to projects at the end of this video.)</span></span></div>
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<br /></div>
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<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><i>Your
company delivered our project very quickly and professionally! Could you
quickly describe how something like that works?</i></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-size: large;"><b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";">Step 1:</span></b><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;"> First there is a <b>kick-off </b>with two colleagues from Mynd:
the producer and the concept developer. The producer is the sole contact person
for the client and is responsible for the successful project flow internally.
The creative concept developer is responsible for the script.</span></span></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-size: large;"><b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";">Step 2:</span></b><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;"> The creation of a <b>complete concept</b> including multiple
feedback rounds with the client. This usually takes two to four weeks.</span></span></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-size: large;"><b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";">Step 3: </span></b><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">Depending on the style and size of
the project, the<b> implementation</b> takes
between three and six weeks.</span></span></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><i>What
was your first reaction when you heard about a project for travel
profiles?</i></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">I enjoy taking on travel projects. I can really
identify with the subject.</span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">I naturally thought that it was about private travel.
I hadn't ever really realised that business travel is its own unique
discipline. But we quickly came to understand it.</span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">That's one of the best parts of my job, actually: you
learn so many things about all types of industries!</span></span></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj6nnByewuHZXdNp-iQAYl4zsLAh4qpMPcJqjKJenMBcfjTUDaOotdR7ZE9PSTdMmnY_e8QL2FKV4OafCDLnf7jHKxFxkkkJWhe89CtWnYMYBdyr6DzirwiHrLjViINl02QlmvXZPgLSLti/s1600/20170306+Master+Kid+2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-size: large;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj6nnByewuHZXdNp-iQAYl4zsLAh4qpMPcJqjKJenMBcfjTUDaOotdR7ZE9PSTdMmnY_e8QL2FKV4OafCDLnf7jHKxFxkkkJWhe89CtWnYMYBdyr6DzirwiHrLjViINl02QlmvXZPgLSLti/s640/20170306+Master+Kid+2.jpg" width="640" /></span></a></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><i>Mynd was
called "MeinUnternehmensfilm" – "My Company Film" in
English – until just recently. Why did you decide to change the name?</i></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">We are growing very quickly and as a result have begun
to receive more enquiries for international projects. The name
"MeinUnternehmensfilm" just didn't work in non-German speaking
countries.</span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">I think we came up with a great brand name with Mynd.</span></span></div>
<div class="MsoNormal">
<b style="text-indent: 2.25pt;"><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="MsoNormal">
<b style="text-indent: 2.25pt;"><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><i>How
many employees do you currently have?</i></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">62 as of the beginning of March, most of them at our
location in Frankfurt am Main.</span></span></div>
<div class="MsoNormal">
<b style="text-indent: 2.25pt;"><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><i><br /></i></span></span></b></div>
<div class="MsoNormal">
<b style="text-indent: 2.25pt;"><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><i>You
have been a producer at Mynd for nine months. What did you do before that?</i></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">I started with Mynd right after I finished my Master's
degree. During my studies I was a production assistant for TV productions and
worked as an account assistant for an advertising agency.</span></span></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhe9JdogK-53hLLiW5vJjvvY0uNwF-QrUH0Rx5416-euephWxKKlIL0u8EgGUqwHBOTqv9xrb2JPISFhMZueVMT87BChcn40Bpqh14ttDqxG-jYbtcmhyphenhyphensNMS6VEr1knQ2FjqnmfRAaNwtM/s1600/20170306+Master+Kid+4.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-size: large;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhe9JdogK-53hLLiW5vJjvvY0uNwF-QrUH0Rx5416-euephWxKKlIL0u8EgGUqwHBOTqv9xrb2JPISFhMZueVMT87BChcn40Bpqh14ttDqxG-jYbtcmhyphenhyphensNMS6VEr1knQ2FjqnmfRAaNwtM/s640/20170306+Master+Kid+4.jpg" width="640" /></span></a></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><i><br /></i></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><i>Andrea
Penkalla as a person: what makes you excited?</i></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-size: large;"><span style="font-family: "Century Gothic", sans-serif;">Three things: </span><b style="font-family: "Century Gothic", sans-serif;">eating,
travelling and monkeys!</b></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">I am a really passionate foodie. For this reason, I
always go on food tours when I travel. Southeast Asia, especially Cambodia and
Vietnam, are particularly interesting in this respect.</span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">I spent a while in Baton Rouge, Louisiana, as part of
my semester abroad. That was very exciting and so different to what I had expected.
The distinct cultural differences compared to Europe really amazed me.</span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">And then there's monkeys. These wonderful creatures
always fascinate me again and again.</span></span></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB; mso-fareast-font-family: "Times New Roman";"><span style="font-size: large;">Thanks so
much for the interesting interview, Andrea!</span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "Century Gothic", sans-serif;"><span style="font-size: large;">As promised, here are some links to a few of Mynd's
videos made for companies in the travel industry:</span></span></div>
<div class="MsoNormal" style="margin-left: 36.0pt;">
<br /></div>
<div class="MsoNormal" style="margin-left: 2.0cm;">
<span style="font-size: large;"><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">TUI 1: </span><a href="https://vimeo.com/182420837"><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">https://vimeo.com/182420837</span></a><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="margin-left: 2.0cm;">
<br /></div>
<div class="MsoNormal" style="margin-left: 2.0cm;">
<span style="font-size: large;"><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">Localike: </span><a href="https://vimeo.com/159037905"><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">https://vimeo.com/159037905</span></a><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="margin-left: 2.0cm;">
<br /></div>
<div class="MsoNormal" style="margin-left: 2.0cm;">
<span style="font-size: large;"><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">TUI 2: </span><a href="https://vimeo.com/182420107"><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">https://vimeo.com/182420107</span></a><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="margin-left: 2.0cm;">
<br /></div>
<div class="MsoNormal" style="margin-left: 2.0cm;">
<span style="font-size: large;"><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">Tripodrom: </span><a href="https://vimeo.com/163834429"><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">https://vimeo.com/163834429</span></a><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="margin-left: 2.0cm;">
<br /></div>
<div class="MsoNormal" style="margin-left: 2.0cm;">
<span style="font-size: large;"><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">TUI 3: </span><a href="https://vimeo.com/181898528"><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;">https://vimeo.com/181898528</span></a><span lang="EN-GB" style="font-family: "Century Gothic", sans-serif;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="margin-left: 36.0pt;">
<br /></div>
<br />
<div class="MsoNormal" style="margin-left: 36.0pt;">
<br /></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-61904111576692234572017-03-10T11:36:00.000+01:002017-03-10T11:36:25.223+01:00ehotel and Umbrella Faces<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">The
best hotel portal by a mile!<o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><span lang="EN-GB">Fritz Zerweck is CEO of </span><a href="https://www.ehotel.de/"><span lang="EN-GB" style="color: windowtext; text-decoration: none;">ehotel</span></a><span lang="EN-GB">. <span style="color: #6aa84f;">In 2016 ehotel was once again named the test winner of
the Deutsches Institut für Servicequalität (German Institute for Service
Quality). </span></span></span></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><span lang="EN-GB"><b><br /></b></span></span></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><span lang="EN-GB"><b>This Berlin-based hotel portal proves to be worlds ahead of many
well-known providers especially in the area of price comparison.</b><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipVwurLfs8d6BZs-tOV_c9bBcWGUZbe2sa5RbXXUAGvmpaD1QczIznYz8ELYD7JziU20NlY7MQYHWj7f_8mO9Jxjps9zpjyU3Dio9zH5motyGPaheLFODDpFzdK9RWQ5d1-u3-DXUDyBeh/s1600/20170306+Fritz.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipVwurLfs8d6BZs-tOV_c9bBcWGUZbe2sa5RbXXUAGvmpaD1QczIznYz8ELYD7JziU20NlY7MQYHWj7f_8mO9Jxjps9zpjyU3Dio9zH5motyGPaheLFODDpFzdK9RWQ5d1-u3-DXUDyBeh/s320/20170306+Fritz.jpg" width="213" /></a><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">And there's a reason for that.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">We are very pleased to announce that ehotel profile
data is also <b>synchronisable with Umbrella Faces</b>. This is a great added value
for companies that rely on ehotel!<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">In the following interview with likeable Fritz Zerweck
you will learn what makes ehotel so different to other hotel portals and why it
is especially relevant for company travel agencies.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">Fritz, thank
you very much for your time! Let's get right down to it: what exactly makes ehotel
so different to other hotel portals?</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><span lang="EN-GB">It's simple: w<span style="color: #6aa84f;">e also offer content from all other
relevant portals – for example, HRS, booking.com and Expedia.</span></span><span lang="EN-GB"> </span><span lang="EN-GB">This
means we offer the best rates from all available channels. This works <span style="color: #6aa84f;">similar
to Amazon Marketplace</span>. Therefore it is perfectly clear that we always win in
independent tests.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">So, is ehotel
a meta search provider?</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Not at all. The customer always books with us, in our
user interface. Our focus is in the business travel sector, also for historical
reasons. We have completely adapted our offer and our processes to the
requirements of corporate customers.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">So you
also offer consolidated billing for corporate customers?</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Correct! You can imagine it like AirPlus in the flight
sector. <span style="color: #6aa84f;">We collect all invoices for a corporate customer and prepare them so they
get a single document with all the details once a month. </span>This is an optional service
which many of our customers opt to use.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">Going
back in time: how was ehotel created?</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">ehotel was a part of i:FAO until 2002, which also
explains the focus on business travellers.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjr-ejFgfLKIGRZS2t7uCrJCtDjnKdRyRQpEEA6oJZicZP4MvHfLKeVDQjUG2SduIAAKqQ9HX8wnyoALvZQoSxf8P-ZNazoWgwgZB94HJE6yeQiJxKUGw1GK1tKF0hemtK5dxgu7YuM9mq6/s1600/20170306+Lady+with+smartphone+2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjr-ejFgfLKIGRZS2t7uCrJCtDjnKdRyRQpEEA6oJZicZP4MvHfLKeVDQjUG2SduIAAKqQ9HX8wnyoALvZQoSxf8P-ZNazoWgwgZB94HJE6yeQiJxKUGw1GK1tKF0hemtK5dxgu7YuM9mq6/s640/20170306+Lady+with+smartphone+2.jpg" width="640" /></a></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">Are you
also represented in self-booking tools?</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Of course, that is a very essential part of our
business. ehotel is available in cytric, Atlatos, Onesto and Victor (from PASS
Consulting). Additional SBTs are in the pipeline.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Do
business travellers mainly book with ehotel via SBTs or directly via your
portal?<o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Combined bookings with flights and hotels are always
booked via the SBT. However, hotel bookings are often booked directly via our
portal. Many companies want to save the SBT fee. Here we are neutral because it
makes no difference to us.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">Do you
also cooperate with travel agencies?</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Yes, we do. We have a close partnership with Radius
and their 450 travel agencies around the world. That is very important for us
so we can have local contacts around the globe.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">In which
customer segments are you especially active?</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><span style="color: #6aa84f;">Over 70% of our business is classic business travel.</span>
This includes many financial service providers or industrial companies such as
Clariant. In the private segment, we supply resellers such as check24 or idealo.de,
among many others.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiXPXkSYTudtyiJHYV0caySHYN3S6CdqdxLqO5lx0SBU4ROWiRCtf2e2w_w0x8NKtH7rwmiFje1FJJwhFdTIK0ZZP8V8pTdjx0-TgcURXn70MEvOZvgXRpEBAU8kzpF-ZnRP9g6d4fe2e3a/s1600/20170306+Lady+with+smartphone+1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiXPXkSYTudtyiJHYV0caySHYN3S6CdqdxLqO5lx0SBU4ROWiRCtf2e2w_w0x8NKtH7rwmiFje1FJJwhFdTIK0ZZP8V8pTdjx0-TgcURXn70MEvOZvgXRpEBAU8kzpF-ZnRP9g6d4fe2e3a/s640/20170306+Lady+with+smartphone+1.jpg" width="640" /></a></div>
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<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">Hotel platforms
are seeing quite dynamic development.</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Absolutely. It is quite striking that the number of
competitors has declined significantly in recent years. The concentration is
increasing significantly – and with it the dependence of hotels on large,
individual suppliers.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">As a result, hotel associations across Europe are
putting pressure on competition authorities to prohibit the so-called "best
buy" clauses in contracts with hotel portals. This has already been banned
in Germany and Austria.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">Is this
"best buy" ban also a disadvantage for ehotel?</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><span style="color: #6aa84f;">No, it is actually good for us.</span> Since we offer the
content of many different channels in our "market place", we are
actually always cheaper than or as cheap as an individual hotel portal.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><span style="color: #6aa84f;">We conducted a benchmark study with a large customer
over the course of four months. We discovered that in more than 70% of cases ehotel
was able to offer the same rooms cheaper than a different, large hotel portal.
For the remaining 30%, we were on equal footing. </span><o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">What
was your career path before ehotel?</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">I grew up in Stuttgart. In keeping with our family
tradition, I first completed a craftsman apprenticeship and then decided to
study economics. After that, I got into the financial sector and worked in
Cologne, Bremen and Madrid.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">That is why I also supported an acquaintance when he got
involved in ehotel. Back then I found the company so exciting that I also got
involved. It started small, but now ehotel is owner-managed.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><b><span lang="EN-GB">What do
you like to do in your free time?</span></b><span lang="EN-GB"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">We have an interesting private situation. My wife
works in Zurich and I work in Berlin, so we are classic weekend commuters. But
I am starting to spend more and more weekends in Switzerland. We are both
nature-lovers and spend a lot of time in the mountains – both in summer and in
winter.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<br />
<div class="MsoNormal">
<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;">Thank
you very much for the interview!</span></span></b><span lang="EN-GB" style="font-family: "Century Gothic",sans-serif; mso-ansi-language: EN-GB;"><o:p></o:p></span></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjQX2jaZxwBFQB9s24acY_puA4wN37E72l-NMY6406PvwdaqhKWTEzMVcNKG43SYKdc4yHEln9D29R-379otvD7_U86mQjWnsD73PeOL_V6THXJGeeOE4eBU5emqgdfcITJCdXkW7MKs9bg/s1600/20170306+Lady+with+smartphone+3.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjQX2jaZxwBFQB9s24acY_puA4wN37E72l-NMY6406PvwdaqhKWTEzMVcNKG43SYKdc4yHEln9D29R-379otvD7_U86mQjWnsD73PeOL_V6THXJGeeOE4eBU5emqgdfcITJCdXkW7MKs9bg/s640/20170306+Lady+with+smartphone+3.jpg" width="640" /></a></div>
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<b><span lang="EN-GB"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-7909789707750441302017-03-06T10:39:00.000+01:002017-03-06T10:39:40.455+01:00ehotel und Umbrella Faces<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="DE-AT">Das mit Abstand beste Hotelportal!</span></b><o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="DE-AT" style="font-family: "verdana" , sans-serif;">Fritz
Zerweck ist CEO von </span><a href="https://www.ehotel.de/" style="font-family: Verdana, sans-serif;"><span style="color: windowtext; text-decoration: none; text-underline: none;">eHotel</span></a><span lang="DE-AT" style="font-family: "verdana" , sans-serif;">. e<span style="color: #6aa84f;">Hotel wiederum wurde 2016 zum
wiederholten Male als </span></span><span style="color: #6aa84f;"><a href="http://disq.de/2016/20160616-Hotelportale.html" style="font-family: Verdana, sans-serif;"><span style="text-decoration: none;">Testsieger</span></a><span lang="DE-AT" style="font-family: "verdana" , sans-serif;"> des Deutschen Institut für
Servicequalität ausgezeichnet. </span></span></div>
<div class="MsoNormal">
<span lang="DE-AT" style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span lang="DE-AT" style="font-family: "verdana" , sans-serif;"><b>Insbesondere beim Preisvergleich schneidet das
Berliner Hotelportal um Welten besser ab als so manch bekannterer Anbieter. </b></span><span style="font-family: "verdana" , sans-serif;">Und das hat
System!</span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT"><br /></span></span></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjLnPFKAsOyrx3GaajBMuBiFk1egc9jM72NHvfkVG6c2KYvusFcC37FD7PaZc_SMgmQA9mpwcERpQLTCjSluvHsemkyoQ_yGp2yQPiKOpJUircwPbWDK5M2Fo5mejqfKRaDFSnVhwiW-Ian/s1600/20170306+Fritz.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjLnPFKAsOyrx3GaajBMuBiFk1egc9jM72NHvfkVG6c2KYvusFcC37FD7PaZc_SMgmQA9mpwcERpQLTCjSluvHsemkyoQ_yGp2yQPiKOpJUircwPbWDK5M2Fo5mejqfKRaDFSnVhwiW-Ian/s320/20170306+Fritz.jpg" width="213" /></a><span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">Daher
freuen wir uns sehr, dass die Profildaten von eHotel jetzt auch mit <b>Umbrella
Faces synchronisierbar </b>sind. Das ist ein echter Mehrwert für Firmen, die auf
eHotel setzen!</span><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">Im
folgenden Interview mit dem sympathischen Fritz Zerweck erfahren Sie, was
eHotel so ganz anders macht als andere Hotelportale und warum das gerade für
Firmenreisestellen wirklich relevant ist.</span><o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="DE-AT">Fritz, herzlichen Dank für Deine Zeit! Beginnen
wir doch gleich damit: Was genau macht eHotel so ganz anders als andere
Hotelportale?</span></b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Ganz
einfach: <span style="color: #6aa84f;">Wir bieten auch den Content aller anderen relevanten Portale an –
beispielsweise HRS, booking.com und Expedia</span><span style="color: #e06666;">. </span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">Das heisst, wir bieten die besten
Raten aus allen verfügbaren Kanälen an. Das funktioniert ähnlich wie auf dem
Amazon Marktplatz. Daher ist es vollkommen klar, dass wir bei unabhängigen Tests
immer gewinnen.</span><o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="DE-AT">Ist eHotel also ein Metasearch-Anbieter?</span></b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">Eben nicht.
Der Kunde bucht immer bei uns, in unserem User Interface. Unser Fokus ist, auch
historisch bedingt, im Geschäftsreisebereich. Wir haben unser Angebot und
unsere Prozesse komplett auf die Anforderung von Firmenkunden abgestimmt.</span><o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="DE-AT">Ihr bietet also auch eine konsolidierte
Abrechnung für Firmenkunden?</span></b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">Korrekt! Du
kannst dir das so vorstellen wie AirPlus im Flugbereich. <span style="color: #6aa84f;">Wir sammeln alle
Rechnungen für einen Firmenkunden und bereiten sie so auf, dass er einmal im
Monat einen Sammelbeleg mit allen Details bekommt.</span> Das ist ein optionales
Angebot, das viele unserer Kunden gerne nutzen.</span><o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="DE-AT">Apropos Historie: Wie ist eHotel entstanden?</span></b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">eHotel war
bis 2002 Teil von i:FAO, das erklärt auch die Ausrichtung auf
Geschäftsreisende.</span><o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<span style="font-family: "verdana" , sans-serif;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiBgFVJX2WV5TnxJ91j5lvLJnM9J5TCqoT6Ip4ezVNp-qefEJE19tjMwOwIdBf3mMTppvCHlgkNGc930w6_t5KSFqAd8lqsliy_TsVXZeyDIWI9XKMpXMtjdHQyH4c0X7I0onxtkdxa7eTR/s1600/20170306+Lady+with+smartphone+2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiBgFVJX2WV5TnxJ91j5lvLJnM9J5TCqoT6Ip4ezVNp-qefEJE19tjMwOwIdBf3mMTppvCHlgkNGc930w6_t5KSFqAd8lqsliy_TsVXZeyDIWI9XKMpXMtjdHQyH4c0X7I0onxtkdxa7eTR/s640/20170306+Lady+with+smartphone+2.jpg" width="640" /></a></span></div>
<br />
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="DE-AT">Seid Ihr auch in Self-Booking-Tools vertreten?</span></b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">Selbstverständlich,
das ist ein ganz essenzieller Teil unseres Geschäfts. </span>eHotel ist in
cytric, Atlatos, Onesto und Victor (von PASS Consulting) verfügbar. Weitere
SBTs sind in der Pipeline.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b>Buchen Firmenreisende
dann eHotel meistens über SBTs oder doch direkt über euer Portal?</b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Kombinierte Buchungen mit Flügen und Hotels werden immer
über das SBT gebucht. <span style="color: #6aa84f;">Reine Hotelbuchungen werden aber oft direkt über unser
Portal gebucht. </span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Viele Firme</span><span style="font-family: "verdana" , sans-serif;">n wollen sich damit die SBT-Gebühr ersparen. Wir
sind da neutral, da es für uns keinen Unterschied macht.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b>Kooperiert Ihr auch
mit Reisebüros?</b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Ja. Wir haben eine enge Partnerschaft mit Radius und deren
450 Reisebüros weltweit. Für uns ist das wichtig, um auf der ganzen Welt lokale
Ansprechpartner zu haben.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b>In welchen
Kundensegmenten seid Ihr besonders aktiv?</b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span style="color: #6aa84f;">Über 70% unseres Geschäftes ist klassisches Business Travel.</span>
Darunter sind viele Finanzdienstleister oder auch Industrie-Unternehmen wie
Clariant. Im Privatgeschäft beliefern wir unter anderem Reseller wie check24
oder idealo.de.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjp8aKalReRG5kvoiqeCKrVDGLfzS6s-TuUGOZ3HGgNWQIIO3OuOzo39WgPgpTVJQYuwi3q_-dOw3ek6ipJuXmScbI2OLxXLsqRR0TgP7bfnhaJhUSeHlYSUXpiBZ2koU579uZ6yPUAyHMg/s1600/20170306+Lady+with+smartphone+1.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjp8aKalReRG5kvoiqeCKrVDGLfzS6s-TuUGOZ3HGgNWQIIO3OuOzo39WgPgpTVJQYuwi3q_-dOw3ek6ipJuXmScbI2OLxXLsqRR0TgP7bfnhaJhUSeHlYSUXpiBZ2koU579uZ6yPUAyHMg/s640/20170306+Lady+with+smartphone+1.jpg" width="640" /></a><span style="font-family: "verdana" , sans-serif;"><b>Der Hotelvertrieb
entwickelt sich sehr dynamisch.</b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Definitiv. Ganz auffällig ist, dass die Anzahl der
Wettbewerber in den letzten Jahren deutlich zurückgegangen ist. Die Konzentration
nimmt deutlich zu – und damit die Abhängigkeit der Hotels von einzelnen grossen
Anbietern.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Daher machen Hotelverbände in ganz Europa Druck auf die
Kartellbehörden, damit diese die so genannten «Best Buy» Klauseln in den
Verträgen mit Hotelportalen verbieten. In Deutschland und Österreich wurde das
bereits verboten.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b>Ist dieses «Best Buy»
Verbot auch ein Nachteil für eHotel?</b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span style="color: #6aa84f;">Nein, eigentlich ist das gut für uns</span>. Da wir ja auf unserem
«Marktplatz» den Content vieler verschiedener Kanäle anbieten, sind wir
eigentlich immer billiger oder gleich billig wie ein einzelnes Hotelportal.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Wir haben mit einem grossen Kunden eine Benchmark-Studie
über vier Monate gemacht. <span style="color: #6aa84f;">Dabei ist herausgekommen, dass eHotel in über 70% der
Fälle die gleichen Zimmer günstiger anbieten konnte als ein anderes, grosses
Hotelportal. Bei den restlichen 30% waren wir gleichauf.</span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="DE-AT">Wie war dein Werdegang bis hin zu eHotel?</span></b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">Ich bin in
Stuttgart aufgewachsen. In guter alter Familientradition habe ich zuerst eine
Handwerkslehre gemacht und mich danach für ein VWL Studium entschieden. Danach
hat es mich in die Finanzbranche verschlagen, nach Köln, Bremen und Madrid.</span><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">Deshalb
habe ich auch einen Bekannten bei seinem Einstieg bei eHotel unterstützt. Ich
fand das Unternehmen damals dann so spannend, dass ich gleich selber mit
eingestiegen bin. Zuerst in kleinem Stil, mittlerweile ist eHotel aber
inhabergeführt.</span><o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><b><span lang="DE-AT">Was machst du am liebsten in deiner Freizeit?</span></b><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">Wir haben
eine recht spannende private Konstellation. Meine Frau arbeitet in Zürich, ich
aber in Berlin. Daher sind wir klassische Wochenrandpendler. Wobei ich aber
immer öfter meine Wochenenden bei euch in der Schweiz verbringe. </span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="DE-AT">Wir sind beide
einfach sehr naturverbunden und verbringen sehr viel Zeit in den Bergen –
Sommer wie Winter.</span></span></div>
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<b><span lang="DE-AT"><span style="font-family: "verdana" , sans-serif;">Herzlichen Dank für das Interview!</span></span></b></div>
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<o:p></o:p></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjkBscy1UzS82ZEZa75e9U_hFjrMAPA2inyc0sakg0KkN8iUF9raeuXibT2o1Y5d1URfmzAnelCt7RLCqyJ5EDz4E5JrTCJ_1feqFNZiuDF3DKqU5RxIndjbB1EHc30ok1skra3rr0HrKtQ/s1600/20170306+Lady+with+smartphone+3.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjkBscy1UzS82ZEZa75e9U_hFjrMAPA2inyc0sakg0KkN8iUF9raeuXibT2o1Y5d1URfmzAnelCt7RLCqyJ5EDz4E5JrTCJ_1feqFNZiuDF3DKqU5RxIndjbB1EHc30ok1skra3rr0HrKtQ/s640/20170306+Lady+with+smartphone+3.jpg" width="640" /></a></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-24445164837253443642017-01-24T11:29:00.002+01:002017-01-24T12:01:40.999+01:00Profildaten und "Duty of Care"<span style="font-family: "verdana" , sans-serif;"><br /></span>
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<a href="http://traxess.swiss/" style="font-family: Verdana, sans-serif;"><b>traXess</b></a><b><i><span style="font-family: "verdana" , sans-serif;"> stellt sicher, dass Unternehmen ihren gesetzlichen Pflichten
gegenüber ihren Geschäftsreisenden nachkommen können. <o:p></o:p></span></i></b></div>
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<b><i><span style="font-family: "verdana" , sans-serif;"><br /></span></i></b></div>
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<span style="font-family: "verdana" , sans-serif;"><b><i>Bei genauerem Hinsehen löst das aufstrebende Unternehmen </i></b><b><i> aus Dietikon bei Zürich damit eine
Riesenaufgabe und -verantwortung für jede Firma.<o:p></o:p></i></b></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b><i><br /></i></b></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgQlg3GKPrHpxiG_eoGyM6KIntiiF8npqC3GslpKzCWaWLz_OaYWxmQ14S_VXDlst62Qohi5P0ciP57kMApojsGv9RaXGHv1rBTO8cPtLtS6lnrEFN2tMLhERpht4JzPls9vuqiTBJQ-yOd/s1600/20170124+balloon+1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgQlg3GKPrHpxiG_eoGyM6KIntiiF8npqC3GslpKzCWaWLz_OaYWxmQ14S_VXDlst62Qohi5P0ciP57kMApojsGv9RaXGHv1rBTO8cPtLtS6lnrEFN2tMLhERpht4JzPls9vuqiTBJQ-yOd/s640/20170124+balloon+1.jpg" width="640" /></a></div>
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<b><i><span style="font-family: "verdana" , sans-serif;">Die grösste Herausforderung für traXess sind dabei falsche oder
unvollständige Profildaten der Reisenden. Erfahrungsgemäss sind oft mehr als
30% der Buchungsfiles eines Unternehmens für Traveller Tracking und Risk
Management nicht brauchbar.</span></i></b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEivlEVZLa1pg39ySAkydhIubkwVd10ZA1iElCuUk_HVCIIIORslTbmoydnEIBwuZJN-e5eLnuJwT5reZlPn2eaoaHkoVu_iBepwDAUH5xBdjcycKCAVAt1bMR6-0bFlXKbfQowsbNsyyglV/s1600/20170124+Michael+Casati.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEivlEVZLa1pg39ySAkydhIubkwVd10ZA1iElCuUk_HVCIIIORslTbmoydnEIBwuZJN-e5eLnuJwT5reZlPn2eaoaHkoVu_iBepwDAUH5xBdjcycKCAVAt1bMR6-0bFlXKbfQowsbNsyyglV/s320/20170124+Michael+Casati.jpg" width="320" /></a><b><i><span style="font-family: "verdana" , sans-serif;">Dieses Problem ist mit Umbrella Faces einfach und sehr effektiv lösbar!
Umbrella Faces garantiert komplette und korrekte Profildaten. <o:p></o:p></span></i></b></div>
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<b><i><span style="font-family: "verdana" , sans-serif;">Im folgenden Interview mit Michael Casati und Urs Humbel von traXess erfahren
Sie, warum die Verbindung von «Duty of Care»-Anforderung und Profilmanagement für
Firmen unerlässlich ist.<o:p></o:p></span></i></b></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;">Michael, Urs, welchen gesetzlichen
Pflichten müssen Firmen gegenüber ihren Mitarbeitern bei Geschäftsreisen
nachkommen?</span><span style="color: #5b9bd5;"><o:p></o:p></span></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Es geht dabei um die Fürsorgepflicht. Firmen haben dafür zu
sorgen, dass Reisende</span></div>
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<ol>
<li><span style="font-family: "verdana" , sans-serif;">rechtzeitig über medizinische Anforderungen und Sicherheitsrisiken aufgeklärt werden</span></li>
<li><span style="font-family: "verdana" , sans-serif;">rechtzeitig über akute Änderungen vor Ort
informiert werden</span></li>
<li><span style="font-stretch: normal; font-variant-numeric: normal; line-height: normal; text-indent: -18pt;"><span style="font-family: "verdana" , sans-serif;">rechtzeitig mit den notwendigen Versicherungen ausgestattet werden </span></span><span style="font-family: "verdana" , sans-serif; font-size: 7pt; font-stretch: normal; line-height: normal; text-indent: -18pt;"> </span> </li>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiVz6f-mnV1hZo0F-vWsfbbJ3gjT0qE4KBzpiWkymgsldEv4e1k6-G9niptzUotTkPtp-E65tpOaQmDHa9W6mNTJQhbhh9DNKfI59fRoGUxeCB7dksSU-xMEOreNHXnqVlXQe0fM0lAINJN/s1600/20170124+Urs+Humbel.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiVz6f-mnV1hZo0F-vWsfbbJ3gjT0qE4KBzpiWkymgsldEv4e1k6-G9niptzUotTkPtp-E65tpOaQmDHa9W6mNTJQhbhh9DNKfI59fRoGUxeCB7dksSU-xMEOreNHXnqVlXQe0fM0lAINJN/s320/20170124+Urs+Humbel.jpg" width="320" /></a><span style="font-family: "verdana" , sans-serif;">Bei Schadensfällen auf Dienstreisen im Ausland liegt die
Beweislast immer beim Arbeitgeber. Daraus ergeben sich erhebliche
Haftungsrisiken für ein Unternehmen.<o:p></o:p></span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;">Was genau macht Ihr für Eure
Kunden?</span></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Wir stellen sicher, dass das Unternehmen jederzeit - auf
Knopfdruck - über alle geplanten oder
durchgeführten Reisen seiner Mitarbeiter Bescheid weiss.<o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;">Dafür konsolidieren wir Buchungsdaten aus <b>verschiedensten Quellen</b>: von <b>Reisebüros/TMCs</b> genauso wie von <b>Direktbuchungen</b> bei Airlines oder
Hotels. </span><span style="font-family: "verdana" , sans-serif;">Basierend auf diesen Buchungsdaten bieten wir dann Security-Lösungen
an. </span></div>
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<span style="font-family: "verdana" , sans-serif;">Dazu gehören unter anderem die jeweils aktuellsten <b>Risikoinformationen</b> über die jeweils bereisten Länder<b>, Security-Alerts</b> und eine App mit <b>Notfall-Button</b> für Reisende.<o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;">Bei einem <b>Zwischenfall</b>
kann sich damit der Security-Manager einer Firma sofort einen Überblick darüber
verschaffen, wer sich wo aufhält.<o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKGGnsRDXR8GOsCTJ0XjMhR8FcrKMk3xXNOyZhqfcEhDfv8prRouwxOTdKyUt5QOJchkaFIs4EyUz1Elwc9RFDSE4g96rvQwIUpEnlqxi9_NmUDPoscVcMjIvAAV-ORs1YJweMUuexRjaO/s1600/20170124+balloon+2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKGGnsRDXR8GOsCTJ0XjMhR8FcrKMk3xXNOyZhqfcEhDfv8prRouwxOTdKyUt5QOJchkaFIs4EyUz1Elwc9RFDSE4g96rvQwIUpEnlqxi9_NmUDPoscVcMjIvAAV-ORs1YJweMUuexRjaO/s640/20170124+balloon+2.jpg" width="640" /></a></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;">traXess ist auch für ein
ungewöhnlich umfangreiches und präzises Travel Data Reporting bekannt!</span></span></b></div>
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<span style="font-family: "verdana" , sans-serif;">Korrekt! Da wir <b>Daten aus allen möglichen Buchungskanälen
verarbeiten und aufbereiten</b>, können wir exzellente Reports für Travel Manager
und Kostenstellen-Verantwortliche liefern. Da sind wir wahrscheinlich jedem
TMC-internen Tool deutlich überlegen.<o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;">Unsere Reports sind ein echter USP und immer länder- und TMC-übergreifend.
Beispiele dafür sind<o:p></o:p></span></div>
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<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;">-<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> - </span>klassische Spend Reports<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;">-<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> - </span>Market Shares <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;">-<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> - </span></span><span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">CO2-Reports</span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<!--[if !supportLists]--><span style="font-family: "verdana" , sans-serif;">-<span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> - </span>Tax-Reports</span></div>
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<span style="font-family: "verdana" , sans-serif;"> </span></div>
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<span style="font-family: "verdana" , sans-serif;"> <span style="color: #3d85c6; font-weight: bold;">Apropos Kunden: Wer
sind Eure Kunden?</span></span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;"><b> </b></span>Wir arbeiten derzeit
hauptsächlich mit grösseren, international tätigen Firmen. </span><span style="font-family: "verdana" , sans-serif;">Es gibt aber zunehmend auch
Interesse von kleineren Firmen, insbesondere, wenn sie bereits «Incidents» bei
internationalen Geschäftsreisen hatten.</span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
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<span style="font-family: "verdana" , sans-serif;"> Dazu kooperieren wir sehr gerne
mit Geschäftsreisebüros. Einige TMCs gehen auch dazu über, in Zusammenarbeit
mit uns eigene Kompetenz in Sachen Risk Management aufzubauen und als Reseller diese
Services direkt ihren Kunden anzubieten. Wir finden das sehr gut.</span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;"><br /></span></span></b></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<b style="text-indent: -18pt;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;"> Mit der Integration
von Umbrella Faces und traXess können wir jetzt gemeinsam das grosse Problem
der Datenqualität im Traveller Tracking lösen.</span></span></b></div>
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<b style="font-family: Verdana, sans-serif;"><span style="color: #3d85c6;"> </span>Duty of Care ist auf saubere Daten angewiesen</b><span style="font-family: "verdana" , sans-serif;">. Wenn wir keine
eindeutige Zuordnung von Buchung und Reisendem machen können, greifen die
sorgsam erarbeiteten Quality- und Compliance-Checks nicht. </span><span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">In der Praxis sind das zumeist
simple Dinge wie</span></div>
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<ul>
<li> <span style="font-family: "verdana" , sans-serif;"> fehlerhafte oder <b style="text-indent: -18pt;">unklare Personennamen</b></span></li>
<li><span style="font-family: "verdana" , sans-serif;"><b> </b>falsche oder <b style="text-indent: -18pt;">unklare Firmennamen</b></span></li>
<li><span style="font-family: "verdana" , sans-serif;"><b> </b>falsche <b style="text-indent: -18pt;">Firmenzuordnungen</b></span></li>
<li><span style="font-family: "verdana" , sans-serif;"><b> </b>falsche oder <b style="text-indent: -18pt;">fehlende Email-Adressen</b></span></li>
<li><span style="font-family: "verdana" , sans-serif;"><b> </b>falsche oder <b style="text-indent: -18pt;">fehlende Mobilnummern</b></span></li>
</ul>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1QicL7s5nI7aXIqMIoml8nUZp_TiA95byY3WtxCC5cS-m-mxJVuyqo_bUXiLk9ckUL2tYfBd8443rltuCf_UlNhn2MuefZCNx-omtT2Ai-sZuDernhZS2YU05BRigZ4XDf0uRDoxt0t1i/s1600/20170124+balloon+3.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1QicL7s5nI7aXIqMIoml8nUZp_TiA95byY3WtxCC5cS-m-mxJVuyqo_bUXiLk9ckUL2tYfBd8443rltuCf_UlNhn2MuefZCNx-omtT2Ai-sZuDernhZS2YU05BRigZ4XDf0uRDoxt0t1i/s640/20170124+balloon+3.jpg" width="640" /></a></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><br /></span></div>
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<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><b> </b>Diese Fehler können eine Firma im
Fall eines Incidents gehörig in die Bredouille bringen.</span></div>
<div class="MsoListParagraphCxSpLast" style="text-align: start; text-indent: -18pt;">
<span style="text-align: center;"><span style="font-family: "verdana" , sans-serif;"> </span></span></div>
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<span style="text-align: center;"><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6; font-weight: bold;"> Und gemeinsam mit
Umbrella Faces ist das lösbar?</span></span></span></div>
<div class="MsoListParagraphCxSpLast" style="text-align: start; text-indent: -18pt;">
<span style="font-family: "verdana" , sans-serif; text-align: center; text-indent: -18pt;"><span style="color: #3d85c6;"><b> </b></span>Mit der Integration von Umbrella
Faces und traXess können wir einfache, aber </span><span style="font-family: "verdana" , sans-serif; text-align: center; text-indent: -18pt;">hervorragende Lösungen für das Qualitätsproblem
im Datenbereich anbieten. Faces bietet alle Varianten der Datenprüfung und
-validierung an, die wir brauchen.</span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;"> </span></span></b></div>
<div class="MsoListParagraphCxSpLast" style="text-align: left; text-indent: -18pt;">
<span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6; font-weight: bold;"> Siehst du auch noch
weitere Möglichkeiten, Umbrella Faces im Duty of Care einzusetzen?</span></span></div>
<div class="MsoListParagraphCxSpLast" style="text-align: left; text-indent: -18pt;">
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"> Ja, wir werden das mit Sicherheit
bald ausweiten. Ein Thema ist beispielsweise das Visa- und Passmanagement. Ein
anderes sind die für eine Reise erforderlichen oder empfohlenen Impfungen. </span></div>
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<b style="color: #3d85c6; font-family: Verdana, sans-serif;"><br /></b></div>
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<span style="font-family: "verdana" , sans-serif;"> </span><b style="color: #3d85c6; font-family: Verdana, sans-serif;">Sehr gut, wir freuen uns sehr auf die weitere Zusammenarbeit mit euch!</b></div>
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<div style="background-color: #499c93; font-family: "verdana" , "arial" , "helvetica" , sans-serif; padding: 5px;">
<strong>Bio </strong></div>
<div style="background-color: #25c9d0; font-family: "verdana" , "arial" , "helvetica" , sans-serif; padding: 5px;">
<b>Michael Casati, CEO traXess</b><br />
Michael Casati ist Mitgründer von traXess und leitete diese von 2001 bis 2007 als Präsident des Verwaltungsrates. Er erwarb sein Wissen innerhalb der Geschäftsreisebranche und erweiterte sein Können im Bereich Technologie, Beratung und Risk Management. Als Mitglied in diversen Fachgremien nimmt Michael Casati regelmässig an Podiumsdiskussionen teil, leitet Referate und publiziert in Fachmedien.
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<b>Urs Humbel, COO traXess</b><br />
Urs Humbel ist Experte in den Bereichen eLearning Management, der Ausarbeitung und Einführung von Schulungskonzepten sowie im Management von globalen Projekten.</div>
<br />Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-12469131825421897782017-01-24T11:09:00.002+01:002017-01-24T11:09:26.505+01:00Travel Profiles and Duty of Care<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><b><span style="font-size: large;"><a href="http://traxess.swiss/">traXess</a> </span></b></span><b><span lang="EN-GB">ensures that companies are able to meet their
legal obligations to their business travellers. </span></b></span><br />
<b style="font-family: Verdana, sans-serif;"><br /></b>
<span style="font-family: "verdana" , sans-serif;"><b><span lang="EN-GB"><o:p></o:p></span></b></span><b style="font-family: Verdana, sans-serif;">In doing so, the up-and-coming company</b><b style="font-family: Verdana, sans-serif;"> from Dietikon near Zurich tackles a huge task and major responsibility for every company.</b></div>
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<span style="font-family: "verdana" , sans-serif;"><b><span lang="EN-GB"><br /></span></b></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj65tahKdHaARyCfG22RASQ8VlNdnyZ1GYsGpsk7YiZisdasjdp6zJDzgc7aAUS2YD4esqnE82Es0HGAsUASiQh23DpD9KH_az5bQ1QPAkzdCvpB3I3eh2WgwMIG7aRoqrti9eFr4iRz6Rj/s1600/20170124+balloon+1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj65tahKdHaARyCfG22RASQ8VlNdnyZ1GYsGpsk7YiZisdasjdp6zJDzgc7aAUS2YD4esqnE82Es0HGAsUASiQh23DpD9KH_az5bQ1QPAkzdCvpB3I3eh2WgwMIG7aRoqrti9eFr4iRz6Rj/s640/20170124+balloon+1.jpg" width="640" /></a></div>
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<span style="font-family: "verdana" , sans-serif;"><b><span lang="EN-GB"><br /></span></b></span></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">The biggest challenge for traXess and their clients is incomplete
traveller profile data. As a matter of fact, often more than 30% of the
company's booking files are not suitable for traveller tracking, risk management and other components of your duty of care solution.</span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhN7fI4nF84NJlpSE5bEWAOjDjZAfL-pp8wAv3ehUuaEyqq0l38aUw5GWX3IhVbaKEhsShL_nnu-x7Aw76wvwlO1EcfnROO_KnHxBYeHtj2N0NtWPivdvo2Mp6g1ehbz5QI-oJ3HSw_TAlU/s1600/20170124+Michael+Casati.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhN7fI4nF84NJlpSE5bEWAOjDjZAfL-pp8wAv3ehUuaEyqq0l38aUw5GWX3IhVbaKEhsShL_nnu-x7Aw76wvwlO1EcfnROO_KnHxBYeHtj2N0NtWPivdvo2Mp6g1ehbz5QI-oJ3HSw_TAlU/s320/20170124+Michael+Casati.jpg" width="320" /></a><b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">This problem is easily and very effectively resolvable
with Umbrella Faces! Umbrella Faces guarantees complete and correct profile
information.<o:p></o:p></span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">In the following interview with Michael Casati and Urs
Humbel from traXess you will learn why the connection between "duty of care"
requirements and profile management is absolutely essential for companies.<i><o:p></o:p></i></span></span></b></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;">Michael, Urs, what legal obligations do
companies have to meet with regard to their employees during business travel?</span></span></span></b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgqIwXvDTgRKdyhmcIFDtw1PgeSg0tg9OjLerwM3VHYncg72XS77cVEQElXnzT4UNIho7MvUAZUKZgyJwdFFyPrbFPrXGxaMAH0m2nBdY5UklybDSe5VUjQcMYcGLGzmASWEoPoFp-4rWbn/s1600/20170124+Urs+Humbel.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgqIwXvDTgRKdyhmcIFDtw1PgeSg0tg9OjLerwM3VHYncg72XS77cVEQElXnzT4UNIho7MvUAZUKZgyJwdFFyPrbFPrXGxaMAH0m2nBdY5UklybDSe5VUjQcMYcGLGzmASWEoPoFp-4rWbn/s320/20170124+Urs+Humbel.jpg" width="320" /></a><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">It is about the duty of care. Companies must ensure
that travellers<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"> ...are promptly informed of </span><b style="font-family: Verdana, sans-serif; text-indent: -18pt;">medical requirements </b><span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">and
</span><b style="font-family: Verdana, sans-serif; text-indent: -18pt;">safety risks</b></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
<span style="font-family: "verdana" , sans-serif;"><b><br /></b></span><span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;">...are promptly informed of <b>acute changes on site</b></span><br />
<span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><br /></span></div>
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<span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;"><span style="font-size: xx-small;"> </span></span><span style="font-family: "verdana" , sans-serif;">...</span><span style="font-family: "verdana" , sans-serif; text-indent: -18pt;">are provided with the </span><b style="font-family: Verdana, sans-serif; text-indent: -18pt;">necessary insurance</b><span style="font-family: "verdana" , sans-serif; text-indent: -18pt;"> in a timely
manner</span></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">In the event of damages on business trips abroad, the
<b>burden of proof</b> always lies with the employer. This results in considerable
liability risks for a company.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;">What exactly do you do for your customers?</span></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">We ensure that the company knows all planned or implemented trips by its employees at any time –
with just the push of a button.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">To do this, we <b>consolidate booking data from various sources</b>: from travel agencies/TMCs as well as from direct bookings with airlines or
hotels.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">Based on this booking data, we then offer security
solutions. This includes, among other things, the most recent <b>risk information</b> about the respective
countries visited, <b>security alerts</b>
and an app with an <b>emergency button </b>for
travellers.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">In the event of an incident, a company's security manager can immediately have an
overview of who is where.<o:p></o:p></span></span></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;">traXess is also known for unusually
comprehensive and precise travel data reporting!</span></span></span></b></div>
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<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB">That's right!</span><span lang="EN-GB"> </span><span lang="EN-GB"><b>Since we process and prepare data from all possible
booking channels</b>, we can provide excellent reports for travel managers and cost
centre managers. In this respect we are probably superior to any TMC internal
tool.</span><span lang="EN-GB"><o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">Our reports are always cross-border and cross-TMC. Some
examples are<o:p></o:p></span></span></div>
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<span style="font-stretch: normal; font-variant-numeric: normal; line-height: normal;"></span><br />
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<ul><span style="font-stretch: normal; font-variant-numeric: normal; line-height: normal;">
<li style="text-align: justify;"> <span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;">classic expense reports</span></li>
<li style="text-align: justify;"> <span style="font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span><span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;">market shares</span></li>
<li style="text-align: justify;"> <span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;">CO2 reports</span></li>
<li style="text-align: justify;"> <span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;">tax reports</span></li>
</span></ul>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">Our <b>reporting tool</b> is a USP of traXess that is greatly
appreciated by many customers. <o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgrKqDvnXSip96W9dSEnC9O5GOZjXbmOE138la58sAI-ED0ShK-_jOAUUxbp326y61f3jRZ954Cg0zfrHuyDFwrMAwkVtkKnooBHah_XudxLhyphenhyphendL5rrnoHtv29ko6eq6dZuqThEJp_GPP9P/s1600/20170124+balloon+2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgrKqDvnXSip96W9dSEnC9O5GOZjXbmOE138la58sAI-ED0ShK-_jOAUUxbp326y61f3jRZ954Cg0zfrHuyDFwrMAwkVtkKnooBHah_XudxLhyphenhyphendL5rrnoHtv29ko6eq6dZuqThEJp_GPP9P/s640/20170124+balloon+2.jpg" width="640" /></a></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;">Speaking of customers: who are your customers?</span></span></span></b></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">We are currently working mainly with <b>major
international companies</b>.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">However, there is also increasing interest from
smaller companies, especially if they have already had "incidents" on
international business trips.<o:p></o:p></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">For this we are happy to cooperate with business
travel agencies. Some TMCs also work together with us to build up their own
competence in risk management and to offer these services directly to their
customers as a reseller, something we think is very good.</span></span></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;">With the integration of Umbrella Faces and
traXess, we are now able to jointly solve the big problem of data quality in
traveller tracking.</span><span style="color: #5b9bd5;"><o:p></o:p></span></span></span></b></div>
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<b style="font-family: Verdana, sans-serif;"><span lang="EN-GB">Duty of
care relies on clean data</span></b><span lang="EN-GB" style="font-family: "verdana" , sans-serif;">. If we cannot make a clear association between a booking
and traveller, the carefully prepared quality and compliance checks are not
effective.</span></div>
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<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;">In practice it is mostly simple things such as:</span></span></div>
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</div>
<ul>
<li><span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span><span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;">incorrect or <b>unclear names</b></span></li>
<li><span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span><span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;">incorrect or <b>unclear company names</b></span></li>
<li><span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span><span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;">incorrect <b>company classifications</b></span></li>
<li><span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span><span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;">incorrect or <b>missing email addresses</b></span></li>
<li><span style="font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; line-height: normal;"> </span><span lang="EN-GB" style="font-family: "verdana" , sans-serif; text-indent: -18pt;">incorrect or <b>missing mobile numbers</b></span></li>
</ul>
<span style="text-indent: -24px;"><span style="font-family: "verdana" , sans-serif;">These errors can create big problems for a company in the event of an incident.</span></span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjkMnXAQMgx2QqReG6pTTITA1-aMPdCYBHFmwdb7-GPi0jN2mhb5pumpkdqUVbUHMrXnRkhHse0FIhq86UT1P1b0bze5c4p-ybijqEmrd2S0YAgHsQG4LAP6Atm8wZEoOJU06ZoPSZjf79F/s1600/20170124+balloon+3.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjkMnXAQMgx2QqReG6pTTITA1-aMPdCYBHFmwdb7-GPi0jN2mhb5pumpkdqUVbUHMrXnRkhHse0FIhq86UT1P1b0bze5c4p-ybijqEmrd2S0YAgHsQG4LAP6Atm8wZEoOJU06ZoPSZjf79F/s640/20170124+balloon+3.jpg" width="640" /></a></div>
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<br /></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;">And can that be solved together with Umbrella
Faces?</span><span style="color: #5b9bd5;"><o:p></o:p></span></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><b>With the integration of Umbrella Faces and traXess,</b> we
can offer simple but excellent solutions for the quality problem in the area of
data. Faces offers all the kinds of data checks and validation that we need.</span></span></div>
<div class="MsoNormal" style="margin-left: 18.0pt;">
<br /></div>
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<b><span lang="EN-GB"><span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;">Do you see other ways to implement Umbrella
Faces in the duty of care?</span><span style="color: #5b9bd5;"><o:p></o:p></span></span></span></b></div>
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="line-height: 107%;">Yes, that is something we
will surely expand soon. One topic, for example, is visa and passport
management. Another is required or recommended vaccinations for a trip.</span></span><br />
<span style="font-family: "verdana" , sans-serif;"><b><i><span lang="EN-GB"><br /></span></i></b></span>
<span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;"><b>We are looking forward to further projects with you! Thank you for your time and insight, it always great talking to you guys.</b></span></span><br />
<span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;"><b><br /></b></span></span>
<span style="font-family: "verdana" , sans-serif;"><span style="color: #3d85c6;"><b><br /></b></span></span></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com2tag:blogger.com,1999:blog-4295833480860731913.post-53164391766965922692017-01-11T15:34:00.004+01:002017-01-11T15:41:59.178+01:00Travel Tech im Paradies<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;">Joelma Martins, Ronier Fernandes und ihre Travel-Tech
Beratungsfirma ITtO in Sao Paulo sind Umbrella’s Vertriebspartner für Brasilien
und weitere Länder in der Region. </span></b></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><br /></span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;">Oft unterschätzt, ist der lateinamerikanische
Markt für Travel Tech riesig, aber auch komplex. <o:p></o:p></span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br /></span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;">Im folgenden Interview erklären uns die beiden
Travel Tech Gurus von ITtO ihre Sicht auf die Besonderheiten des Marktes. </span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;"><br /></span></b></div>
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<b><span style="font-family: "verdana" , sans-serif;">Und
sie verraten uns ihre ganz persönlichen Geheimtipps für eine Reise nach
Brasilien, darunter auch eine Destination, die nur ganz wenige Europäer zu
Gesicht bekommen. <o:p></o:p></span></b></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh9FCTYQHa9NWyd7AHj0J63DJs8vNVripMyLSg4yHY3vZxPTtrOq8oPIuJWr1t9JPPewCGCpNu4gCVcyNHn7hq6J9QwQqaAXpjZeK4tp_J9pZtdrlJlSWVTd3mGiLdTTwOIseNPTa4afTDN/s1600/20161220+Joelma+and+Ronier.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="496" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh9FCTYQHa9NWyd7AHj0J63DJs8vNVripMyLSg4yHY3vZxPTtrOq8oPIuJWr1t9JPPewCGCpNu4gCVcyNHn7hq6J9QwQqaAXpjZeK4tp_J9pZtdrlJlSWVTd3mGiLdTTwOIseNPTa4afTDN/s640/20161220+Joelma+and+Ronier.jpg" width="640" /></a></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;">Joelma, Ronier, die wichtigste Frage gleich
vorab: Was ist eure geheime Lieblingsdestination für eine unvergessliche Reise
nach Brasilien?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Das ist gar nicht so
einfach zu beantworten, weil die Auswahl so riesig ist. Wusstest du, dass
Brasilien 24-mal so gross ist wie Deutschland? Zu unseren Lieblingsorten
gehören aber jedenfalls die unfassbar schönen <a href="https://www.tripadvisor.ch/Attraction_Review-g671558-d1157665-Reviews-Lencois_Maranhenses_National_Park-Barreirinhas_State_of_Maranhao.html">Sanddünen
von Maranhao (Lencois Maranhenses</a>), die Gegend um <a href="http://brazilecojourneys.com/pk/pantanal-bonito/">Bonito im Pantanal</a>
und die <a href="http://www.brazil.org.za/iguazu-falls.html">Iguacu-Fälle</a>.<o:p></o:p></span></div>
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-18tgYzQKXVC7HtIG2KcRNAnC0Poeu2h_1WAH-_wZbAnL0M2EXPhFt0OKT8g0Wo2josHIyU92SsrvhGUQRGFc9jlCgDnzDjtWNycej1n9sUkyqgYv2ESb1zNZp9SK0t9ioxPunvhTmPUK/s1600/20170111+Lencois.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-18tgYzQKXVC7HtIG2KcRNAnC0Poeu2h_1WAH-_wZbAnL0M2EXPhFt0OKT8g0Wo2josHIyU92SsrvhGUQRGFc9jlCgDnzDjtWNycej1n9sUkyqgYv2ESb1zNZp9SK0t9ioxPunvhTmPUK/s640/20170111+Lencois.jpg" width="640" /></a></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
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<span style="font-family: "verdana" , sans-serif;">Wenn wir uns aber für
DIE Top-Destination in Brasilien entscheiden müssen, fällt die Wahl eindeutig auf die
Inselgruppe <a href="https://www.tripadvisor.ch/Attractions-g616328-Activities-Fernando_de_Noronha_State_of_Pernambuco.html">Fernando
de Noronha</a><span style="color: #0070c0;">.
</span><o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;"><span style="color: #0070c0;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Die dortige Baia do
Sancho wurde unter anderem von Tripadvisor zum absolut schönsten Strand der Welt
gewählt. Dazu ist die gesamte Inselgruppe ein streng geschütztes
Biosphärenreservat mit einer unglaublichen Artenvielfalt. Grade für europäische
Besucher ist auch wichtig, dass Fernando de Noronha absolut sicher und unproblematisch zu bereisen ist.<o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Du musst aber beachten,
dass die Behörden nur eine begrenzte Zahl an Besuchern erlauben. Daher muss man
eine Reise lange vorher anmelden. <o:p></o:p></span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;">Wunderbar! Dann lasst uns doch beim Thema
Reisen bleiben, aber in die geschäftliche Variante wechseln. Was sind derzeit
die grössten Herausforderungen im Travel Management für brasilianische Firmen? </span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Fehlende Effizienz ist
eigentlich immer ein grosses Problem in Brasilien. Und es gibt noch ganz wenig
Verständnis dafür, dass Business Travel ein Thema ist, das viele Prozesse und
Bereiche innerhalb einer Firma tangiert. Die technische Integration – von der Budgeterstellung bis hin zur
Buchung, Abrechnung und Controlling – steckt noch in den Kinderschuhen.<o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Die gute Nachricht
ist: Wir von ITtO lösen das Problem. Dafür setzen wir natürlich auch Tools wie UMBRELLA
FACES oder das weit verbreitete Buchungstool ARGO ein. Unsere Kunden sind der
Konkurrenz in Sachen «Business Travel Experience» wirklich um Längen voraus.<o:p></o:p></span></div>
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgCy9t0GqNLGZuQ_3bOSzmVzwJVUduUo1Zkkz1LiXJPCuRSaAMUPodqzy2CuoBEhiJeJslUlEr5r-J5-d7jBgI6tnfcRoHx48vkSjnfYJn1bkfMytvdwXD_0nrrlXwp8NNeDNjHQSaX2PIv/s1600/20170111+Noronha.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgCy9t0GqNLGZuQ_3bOSzmVzwJVUduUo1Zkkz1LiXJPCuRSaAMUPodqzy2CuoBEhiJeJslUlEr5r-J5-d7jBgI6tnfcRoHx48vkSjnfYJn1bkfMytvdwXD_0nrrlXwp8NNeDNjHQSaX2PIv/s640/20170111+Noronha.jpg" width="640" /></a></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;">Welche Herausforderungen gibt es derzeit für
TMCs?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Es gibt einen ganz
wichtigen Unterschied zu Europa und Nordamerika: TMCs müssen sich hierzulande
mit einer viel grösseren Anzahl an Frontends und Prozessen mit
unterschiedlichen Anbietern herumschlagen. </span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Der Grossteil des Flug-Contents ist
nämlich nicht in den GDS vorhanden. Auf Europa umgemünzt hiesse dass, das 70%
der Flüge bei Ryanair, Wizzair & Co. gebucht werden. </span><span style="font-family: "verdana" , sans-serif;">Du kannst dir sicher
vorstellen, welchen massiven manuellen Aufwand das bedeutet!</span></div>
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<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Dazu kommt natürlich
wie überall in der Welt, dass der Kostendruck auf TMCs stark steigt. Gerade bei
grossen Accounts gibt es in Form von Technologieanbietern wie SAP/Concur oder
Amadeus eine starke Konkurrenz. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Das fordert TMCs
heraus, auch End-to-End Lösungen anzubieten. Im Regelfall haben sie aber nicht
die nötige Expertise in Sachen Business Consulting und Projektmanagement.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Daher unterstützt ITtO
TMCs auch dabei, Ihre Services für unsere gemeinsamen Firmenkunden zu
optimieren.<o:p></o:p></span></div>
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjJxiKbV2oapUxzUa1JP9d8Lwq9xi3nBH1oJSVsKUxPoX0Q_Nfi9o5R1r6M_iEVCYe8EL58JrLNxonMrVYhhjE2fclipAMkyIr6BOH_H2VmS_yQJqc7JANAbvIDdRWRUVyRoV30Mghl1toY/s1600/20170111+Iguacu.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjJxiKbV2oapUxzUa1JP9d8Lwq9xi3nBH1oJSVsKUxPoX0Q_Nfi9o5R1r6M_iEVCYe8EL58JrLNxonMrVYhhjE2fclipAMkyIr6BOH_H2VmS_yQJqc7JANAbvIDdRWRUVyRoV30Mghl1toY/s640/20170111+Iguacu.jpg" width="640" /></a></div>
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<br /></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;">Wie helft Ihr euren Kunden?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Wir schauen uns das
Travel Management im kompletten Lifecycle an, schlagen konkrete Verbesserungen
und Projekte vor und setzen diese schlussendlich auch um. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Als unabhängige
Beratungsfirma können wir auch wirklich die jeweils besten Tools auswählen. Das
wird von vielen Entscheidern sehr geschätzt.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;">Wer sind eure Kunden?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Wir arbeiten vorwiegen
für sehr grosse, international tätige Unternehmen. Die Branche spielt dabei
keine Rolle.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Wir arbeiten gerne mit
Travel Managern, die sich wirklich im Sinne der Firma engagieren. Dieses Engagement haben aber nicht alle –
in Europa ist das sicherlich anders. Oft sind brasilianische
Travel Manager nämlich ehemalige TMC-Mitarbeiter, die sich immer noch als verlängerter Arm des
ehemaligen Arbeitgebers verstehen.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Daher sind CFOs bei
allen unseren Projekten eng eingebunden.<o:p></o:p></span></div>
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<br /></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;">Was macht ITtO einzigartig im Markt?</span><o:p></o:p></span></b></div>
<div class="MsoNormal">
<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;"><br /></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;">Wir arbeiten auf einer
reinen Erfolgsbasis. Unsere Kunden bezahlen nur, wenn wir wirklich handfeste
Erfolge vorweisen können, die sich in barer Münze niederschlagen.<o:p></o:p></span></div>
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<b><span style="font-family: "verdana" , sans-serif;"><span style="color: orange;">Das klingt tatsächlich sehr vielversprechend!
Eure Kunden können eigentlich nur gewinnen! Herzlichen Dank für Eure Zeit und wir
wünschen Euch viel Erfolg mit ITtO!</span><o:p></o:p></span></b></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-34046934544638055772017-01-11T15:13:00.001+01:002017-01-11T15:13:51.902+01:00Travel Tech in Paradise<div class="MsoNormal">
<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;">Joelma Martins, Ronier Fernandes and their Sao
Paulo – based travel tech consulting firm <a href="http://www.ittoconsulting.com/" target="_blank">ITtO</a> represent Umbrella in Brazil and other Latin American countries. What a huge market this is. And what a
beautiful part of the world they live in! <o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;">Why is the Brazilian travel market so special?
What are the opportunities and pitfalls? </span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;">And what is the most wonderful
Brazilian dream destination that only very few, lucky Europeans get to see?<o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;">Here are the answers - in our interview with our Brazilian travel
tech gurus from ITtO:<o:p></o:p></span></span></b></div>
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<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYSswuZc6nbSsVxF1Pyrd2AJpcFSeYYFY6yuK6PHJUUhE0TDPEnPHMEKOOafGZd8pqaDWr5uT-NDBm085bVRwHrSTfnPXvt6yij3eGGCGPuCKb4JBbwJaFjOSPCTepHNxgCCiWEdvkNhls/s1600/20161220+Joelma+and+Ronier.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="496" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYSswuZc6nbSsVxF1Pyrd2AJpcFSeYYFY6yuK6PHJUUhE0TDPEnPHMEKOOafGZd8pqaDWr5uT-NDBm085bVRwHrSTfnPXvt6yij3eGGCGPuCKb4JBbwJaFjOSPCTepHNxgCCiWEdvkNhls/s640/20161220+Joelma+and+Ronier.jpg" width="640" /></a></div>
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<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></b></div>
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<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;">Joelma, Ronier, let’s start right away with the
most burning question I have: what is your top secret magic holiday destination
in Brazil?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;"><br /></span></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><span lang="EN-US">Oh dear,
there are so many to choose from…Did you know that Brazil is 24 times the size
of Germany? Among the top spots are definitely </span></span><span lang="EN-US" style="font-family: Verdana, sans-serif;">the amazing </span><span lang="PT-BR" style="font-family: Verdana, sans-serif;"><span lang="EN-US"><a href="https://www.tripadvisor.ch/Attraction_Review-g671558-d1157665-Reviews-Lencois_Maranhenses_National_Park-Barreirinhas_State_of_Maranhao.html">sand dunes of Lencois Maranhenses</a>, </span></span><span lang="EN-US" style="font-family: Verdana, sans-serif;">the area of </span><span lang="PT-BR" style="font-family: Verdana, sans-serif;"><span lang="EN-US"><a href="http://brazilecojourneys.com/pk/pantanal-bonito/">Bonito in the Pantanal swamps</a> and</span></span><span lang="EN-US" style="font-family: Verdana, sans-serif;"> the </span><span lang="PT-BR" style="font-family: Verdana, sans-serif;"><a href="http://www.brazil.org.za/iguazu-falls.html"><span lang="EN-US">Iguacu Falls</span></a></span><span lang="EN-US" style="font-family: Verdana, sans-serif;"> in the state of Parana.</span></div>
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<span style="font-family: Verdana, sans-serif;"><span lang="EN-US"><br /></span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicX_zacCc0WEqi7iRQjEiuAhicMiPGhF3OtyP3lys2O_xSIUxG0yJiJi0XEON8FLGmVAoBvpJ-GAJET42SLHN4wbbZqVkWxOHcXorpsWRUiqXW6Z2OoH59kkLFKVNkOa7p0MBerYJM5dlm/s1600/20170111+Lencois.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicX_zacCc0WEqi7iRQjEiuAhicMiPGhF3OtyP3lys2O_xSIUxG0yJiJi0XEON8FLGmVAoBvpJ-GAJET42SLHN4wbbZqVkWxOHcXorpsWRUiqXW6Z2OoH59kkLFKVNkOa7p0MBerYJM5dlm/s640/20170111+Lencois.jpg" width="640" /></a></div>
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<span style="font-family: Verdana, sans-serif;"><span lang="EN-US"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><span lang="EN-US">But if we
need to make one choice only, we absolutely recommend you to visit the islands
of </span><span lang="PT-BR"><a href="https://www.tripadvisor.ch/Attractions-g616328-Activities-Fernando_de_Noronha_State_of_Pernambuco.html"><span lang="EN-US">Fernando de Noronha</span></a></span><span lang="EN-US" style="color: #0070c0; mso-ansi-language: EN-US;">. <o:p></o:p></span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span lang="EN-US" style="color: #0070c0; mso-ansi-language: EN-US;"><br /></span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">Baia do
Sancho has been named by Tripadvisor as the most beautiful beach in the world. The
whole group of islands is a strongly protected sanctuary and has an incredible
biodiversity. Travelling there is absolutely safe, but you have to be aware
that authorities only allow a limited number of visitors. Therefore, you need
to arrange your travels way in advance!<o:p></o:p></span></span></div>
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<b><br /></b></div>
<div class="MsoNormal">
<span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;"><b>Beautiful! Let’s stay with travel, but change
to the business version of it: What are the biggest travel management challenges
for Brazilian companies?</b></span><b><o:p></o:p></b></span></span></div>
<div class="MsoNormal">
<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;"><br /></span></span></span></b></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><span lang="EN-US">Well,
efficiency is always a major issue in Brazil. And there is still very little
understanding of how to integrate all business travel processes – from
budgeting to booking, expense management and accounting. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><span lang="EN-US"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">But the
good news is: we at ITtO can fix that. Tools like UMBRELLA FACES or booking
tools like ARGO help us a lot to create a smooth and effective business travel
management experience for our customers. <o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEirfMFKi-5BkJg9LofUYh0JZeCfQdwqGGucb5iSi86IjxKcUqPR6DuS-628GSbqSQlDu4FjCYwiqgQjBlE-Ec9K4EObUnbswuulDLCAB0ikMMqLYGyepaiAn0RRyVCDdFvZSsBwBLcATKX7/s1600/20170111+Noronha.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEirfMFKi-5BkJg9LofUYh0JZeCfQdwqGGucb5iSi86IjxKcUqPR6DuS-628GSbqSQlDu4FjCYwiqgQjBlE-Ec9K4EObUnbswuulDLCAB0ikMMqLYGyepaiAn0RRyVCDdFvZSsBwBLcATKX7/s640/20170111+Noronha.jpg" width="640" /></a></div>
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<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;">What about TMCs? What are their challenges?</span><o:p></o:p></span></span></b></div>
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<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;"><br /></span></span></span></b></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">TMCs in
Brazil have to handle a huge number of frontends and processes with different
providers. This is because we have a much higher share of non-GDS content than
in Europe or the US. </span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">In European terms, this would mean that airlines like Ryanair or Wizzair account for 70% of the bookings! You can imagine how much manual labor this creates!<o:p></o:p></span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">As anywhere
else in the world, the cost pressure on TMCs increases substantially. And tech
providers like SAP or Amadeus are aggressively approaching large corporations
directly. </span></span></div>
<div class="MsoNormal">
<span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">Consequently, TMCs need to be able to deliver end-to-end solutions.
But they rarely have the necessary expertise and resources for proper business
consulting and project management.<o:p></o:p></span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">ITtO can –
and does – help the TMCs to provide more effective services to our clients.</span></span></div>
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<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;">How does ITtO help its customers?</span><o:p></o:p></span></span></b></div>
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<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;"><br /></span></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">In a nutshell: We make
things work!<o:p></o:p></span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">As an
independent and neutral consulting firm, we help corporations to improve travel
management efficiency and control, in its entire lifecycle. <o:p></o:p></span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">That saves
a lot of time and money. That’s why CFOs and travel managers love to work with
us to protect their company´s interests. <o:p></o:p></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgMiU-unJrN77MA4uUqJpn9WfxfKpmocq3moZYlSO31-RkDiLcBVg96_ywN8SdQGYD70kO93snwVC8GBxP5frlmgsgVmrvPLQb2yG4GkbewlzKnWeQCjwm6Txt6LkgxpOkgAJw51rghwl13/s1600/20170111+Iguacu.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="426" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgMiU-unJrN77MA4uUqJpn9WfxfKpmocq3moZYlSO31-RkDiLcBVg96_ywN8SdQGYD70kO93snwVC8GBxP5frlmgsgVmrvPLQb2yG4GkbewlzKnWeQCjwm6Txt6LkgxpOkgAJw51rghwl13/s640/20170111+Iguacu.jpg" width="640" /></a></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><br /></span></span></div>
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<br /></div>
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<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;">Who are your customers?</span><o:p></o:p></span></span></b></div>
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<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">We work mostly
with large corporations, from all kinds of industries.<o:p></o:p></span></span></div>
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<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;">What is really unique at ITtO?</span><o:p></o:p></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-US"><span style="font-family: Verdana, sans-serif;">We work on
a pure success-based fee model. Our customers only pay if we achieve tangible,
hard-currency results.<o:p></o:p></span></span></div>
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<br /></div>
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<b><span lang="EN-US"><span style="font-family: Verdana, sans-serif;"><span style="color: orange;">This sounds excellent! Your clients can only
win! Thank you so much for your time – and we wish you tons of success in the
years to come</span><o:p></o:p></span></span></b></div>
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Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com1tag:blogger.com,1999:blog-4295833480860731913.post-54761222282335866112016-12-21T16:03:00.003+01:002016-12-21T16:35:54.795+01:00Artificial Intelligence - and here we go!<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="background: white; color: #0070c0; font-size: 10pt; line-height: 107%;">"The global demand
for motor vehicles will not exceed one million - simply because of the lack of
available chauffeurs." </span></i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">(Gottfried Daimler,
1901)</span><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><o:p></o:p></span></i></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="background: white; color: #0070c0; font-size: 10pt; line-height: 107%;">"The internet is just a toy for computer freaks; we see no future
in it.</span></i><span lang="EN-GB" style="background: white; color: #0070c0; font-size: 10pt; line-height: 107%;">" </span><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">(Ron
Sommer, former CEO of German Telecom, early 1990s)<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="background: white; color: #0070c0; font-size: 10pt; line-height: 107%;">"The horse is here to stay, but the automobile is only a novelty - a
fad."</span></i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><br />
(President of Michigan Savings Bank, 1903)<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="background: white; color: #0070c0; font-size: 10pt; line-height: 107%;">"Everything that can be invented has been invented."<span class="apple-converted-space"> </span></span></i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><br />
(Charles Duell, Commissioner of the United States Patent and Trademark Office,
1899)<o:p></o:p></span></span></div>
<div class="MsoNormal">
<br /></div>
<div style="background: white;">
<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="color: #0070c0; font-size: 10pt;">"640K ought
to be enough for everyone."</span></i><span lang="EN-GB" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; font-size: 10pt;"> (</span><span lang="EN-GB" style="font-size: 10pt;">Bill Gates,
1981)</span><span lang="EN-GB" style="font-size: 10pt;"><o:p></o:p></span></span></div>
<div style="background: white;">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="font-size: 10pt;"><br /></span></span></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2z0v_-rjrA9lcjQSiru-H1wzZ_JWc90V_8Ichr279wtX3o3NS2iw3y7rTHte1UAHb6hii-2XgGkp_gr3y5vS0LnEtwqYqnJAexFnmXSejmdDb2Q0RBzSwk-KXEngmPggTpep4F3b8g1Bc/s1600/201610127+Heli+%25282%2529.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2z0v_-rjrA9lcjQSiru-H1wzZ_JWc90V_8Ichr279wtX3o3NS2iw3y7rTHte1UAHb6hii-2XgGkp_gr3y5vS0LnEtwqYqnJAexFnmXSejmdDb2Q0RBzSwk-KXEngmPggTpep4F3b8g1Bc/s320/201610127+Heli+%25282%2529.jpg" width="320" /></a><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">As you can see, even insiders often
have a hard time <b>predicting the effects
of technical revolutions. <o:p></o:p></b></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><b><br /></b></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">And now we are
faced again with a revolution that many people still ignore or at least vastly
underestimate: a <b>wave of artificial intelligence</b> is rolling towards us. It is
said that this tsunami will raze almost every existing desk job.<o:p></o:p></span></span></div>
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<div class="MsoNormal">
<b><span lang="EN-GB" style="line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">Zero digitalisation?<span style="font-size: 10pt;"><o:p></o:p></span></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Or are things really not as bad as they
seem? Will it be a slow, steady evolution? Here in Europe, an area of <b>digital hibernation</b>, this opinion is
still widespread. Frank Thelen wrote an interesting, startling article on this
topic (German only): </span><a href="https://www.wired.de/collection/business/null-digitalisiert-frank-thelen-sieht-schwarz-fuer-deutschlands-zukunftschancen" style="font-family: Verdana, sans-serif;"><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">Null
digitalisiert – Frank Thelen sieht schwarz für Deutschland</span></a><span lang="EN-GB" style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">
('Zero digitalisation: Frank Thelen's pessimistic view of Germany').</span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">So, let's just assume that robots
come very soon and <b>free us from many
annoying duties and routines</b>! They will do this because they can do these
things better and more effectively than a human being. All this, by the way, is
more a matter of years than of decades. <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">But it is certainly not the first
time that an industrial or technical revolution has destroyed millions of jobs. </span></span></div>
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<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">An educated guess says that only 25% of the professions that were held by the
majority of the population one hundred years ago still exist today. But both
our prosperity and the general level of employment have increased greatly ever
since.<o:p></o:p></span></span></div>
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<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">So is there <b>no need to worry?</b> Will we do all the things that we simply like to
do in the future and a nice robot will help us do them much better than before?
Can we focus on the creative and emotional aspects of a profession – in other
words, on subjects that machines can never learn? At the same time, <b>will productivity and consequently
prosperity also rise to an unprecedented level?<o:p></o:p></b></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFgzEuiiFRhrfXhSgs0kpWHuNI5bpmO8GmDgtmjDtX20wUb2f8LaDybcjWtzaTMk5ZcLI5d8yqawAN3lhsldsQW2_KKpk3K2cftjGM59scEHx3_raAB_FokpH8n3U87TCosTZZPDl7iBtM/s1600/20161220+Human+Progress.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="454" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFgzEuiiFRhrfXhSgs0kpWHuNI5bpmO8GmDgtmjDtX20wUb2f8LaDybcjWtzaTMk5ZcLI5d8yqawAN3lhsldsQW2_KKpk3K2cftjGM59scEHx3_raAB_FokpH8n3U87TCosTZZPDl7iBtM/s640/20161220+Human+Progress.png" width="640" /></a></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><o:p><span style="font-family: "verdana" , sans-serif;"><br /></span></o:p></span></div>
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<b><span lang="EN-GB" style="background: white; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">Will we train robots? <span style="font-size: 10pt;"><o:p></o:p></span></span></span></b></div>
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<b><span lang="EN-GB" style="background: white; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">Indeed, evidence points to this
Currently, developers and engineers are needed to help a robot learn. This will
soon change: every layman will be able to train a robot. As simple as it is to
use a computer today, you will be able to teach an artificial intelligence in
the future to learn routines. This would lead to scientific progress, as well <b>as quantum leaps in the productivity of the
economy. <o:p></o:p></b></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><b><br /></b></span></span></div>
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<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">In this scenario, it is hard to
imagine that there would still be hosts of people who spend eight or more hours
a day "at work". Because of the high productivity, this will not be
necessary for everyone to make a good living.<o:p></o:p></span></span></div>
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<b><span lang="EN-GB" style="background: white; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">And
who does complex tasks?<span style="font-size: 10pt;"><o:p></o:p></span></span></span></b></div>
<div class="MsoNormal">
<b><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></b></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">The oft-expressed idea that you can
make <b>robots do the simple things</b>
while the "biointerfaces" (humans) do more complex routines is,
incidentally, illusory.<o:p></o:p></span></span></div>
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<span style="font-family: "verdana" , sans-serif;"><b><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">In
the travel sector</span></b><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">, this means
booking bots take over the simple bookings whilst experienced agents take care
of "complex" tasks.<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-family: "verdana" , sans-serif;"><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><br /></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">This may well be the case in a
transitional phase. In the long term, however, the human "interface"
will be lost. There have already been a number of projects in 2016 that have demonstrated
<b>the power of self-learning machines</b>:<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal" style="margin-left: 35.4pt;">
<span style="font-family: "verdana" , sans-serif;"><b><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">AlphaGo,</span></i></b><span lang="EN-GB"> </span><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">a self-learning computer from the Google empire,
beat one of the world's best Go players in a surprising upset. Even insiders
did not expect this, since the number of possible variants in Go is billions of
times higher than in chess. You can find an interesting video </span></i><a href="https://www.youtube.com/watch?v=TnUYcTuZJpM"><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">here</span></i></a><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">.<o:p></o:p></span></i></span></div>
<div class="MsoNormal" style="margin-left: 35.4pt;">
<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><br /></span></i></span></div>
<div class="MsoNormal" style="margin-left: 35.4pt;">
<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">A self-learning robot at an Australian
university managed to produce a so-called <b>Bose-Einstein
condensate</b> (BEC) with the help of lasers within an hour.</span></i><span lang="EN-GB"> </span><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">A classic computer program without artificial
intelligence would require millions of years to do so.</span></i><span lang="EN-GB"> </span><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">Human researchers spent several years in the
preparation and implementation – and they even received the Nobel Prize in
2001. Watch the video </span></i><a href="https://www.youtube.com/watch?v=lJcGzmsLRUo"><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">here</span></i></a><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;">.
<o:p></o:p></span></i></span></div>
<div class="MsoNormal" style="margin-left: 35.4pt;">
<span style="font-family: "verdana" , sans-serif;"><i><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><br /></span></i></span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">In short, if a robot can learn to
create a BEC within an hour, it will be <b>much
quicker to learn how to solve tricky tasks related to flight bookings.<o:p></o:p></b></span></span></div>
<div class="MsoNormal">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhP1FOh_HqNGIXrSXs9fhLi6yTq6Sqp-0QeS0JsnnQ4lf0lP4VsYxS1E9VTRByl_iLCzjwxiwXIjR0cNDsKlfQG7fpf6n4YGjyP-wdCfh-5mEdHBeKWYajaKwnr1j3T1otDJ5Zg0jb9kf3_/s1600/20161219+Sunrise+1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="424" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhP1FOh_HqNGIXrSXs9fhLi6yTq6Sqp-0QeS0JsnnQ4lf0lP4VsYxS1E9VTRByl_iLCzjwxiwXIjR0cNDsKlfQG7fpf6n4YGjyP-wdCfh-5mEdHBeKWYajaKwnr1j3T1otDJ5Zg0jb9kf3_/s640/20161219+Sunrise+1.jpg" width="640" /></a></div>
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<b><span lang="EN-GB" style="background: white; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">And
what does this all have to do with Umbrella?<span style="font-size: 10pt;"><o:p></o:p></span></span></span></b></div>
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<b><span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><br /></span></span></b></div>
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<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">You are probably wondering what this
has to do <b>with Umbrella and our travel
technology</b>.<o:p></o:p></span></span></div>
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<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">Well, we develop and sell software – <b>software that is still operated by people</b>.
When we think about our future, it must be clear to us that this will soon
change. Travel agents will most likely continue to exist in the future. But
they will not use computers in the conventional way<b>. </b></span></span></div>
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<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;"><b>Like any other professional, travel agents will train robots.</b> We need to
consider this when looking at the next Umbrella projects.<o:p></o:p></span></span></div>
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<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">In this spirit, I wish both you and
us an exciting, positive future and a wonderful, merry Christmas and happy
holidays.<o:p></o:p></span></span></div>
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<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">Sincerely, <o:p></o:p></span></span></div>
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<span lang="EN-GB" style="background: white; font-size: 10pt; line-height: 107%;"><span style="font-family: "verdana" , sans-serif;">Helmut Pilz</span><span style="font-family: "century gothic" , sans-serif;"><o:p></o:p></span></span></div>
Anonymoushttp://www.blogger.com/profile/03408174180899313091noreply@blogger.com0tag:blogger.com,1999:blog-4295833480860731913.post-42919037631549452422016-12-19T16:48:00.002+01:002016-12-21T09:24:56.779+01:00Künstliche Intelligenz? Jetzt geht's rund!<div class="MsoNormal">
<i><span style="background: white; color: #0070c0; font-family: "verdana" , sans-serif; font-size: 10.0pt; line-height: 107%;">"Die weltweite Nachfrage nach
Kraftfahrzeugen wird eine Million nicht überschreiten - allein schon aus Mangel
an verfügbaren Chauffeuren</span></i><span style="background: white; color: #0070c0; font-family: "verdana" , sans-serif; font-size: 10.0pt; line-height: 107%;">."</span>(<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Gottfried Daimler, 1901)</span><i><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><o:p></o:p></span></i></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<i><span style="background: white; color: #0070c0; font-family: "verdana" , sans-serif; font-size: 10.0pt; line-height: 107%;">"Das
Internet ist eine Spielerei für Computerfreaks, wir sehen darin keine Zukunft</span></i><span style="background: white; color: #0070c0; font-family: "verdana" , sans-serif; font-size: 10.0pt; line-height: 107%;">.</span>» <span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">(Ron Sommer, damaliger
Chef der Deutschen Telekom, Anfang der 90er)<o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<i><span style="background: white; color: #0070c0; font-family: "verdana" , sans-serif; font-size: 10.0pt; line-height: 107%;">"Das Pferd wird
es immer geben, Automobile hingegen sind lediglich eine vorübergehende
Modeerscheinung." </span></i><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">(Der Präsident der Michigan Savings Bank, 1903)<o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<i><span style="background: white; color: #0070c0; font-family: "verdana" , sans-serif; font-size: 10.0pt; line-height: 107%;">"Alles, was
erfunden werden kann, wurde bereits erfunden."<span class="apple-converted-space"> </span></span></i><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">(Charles Duell, Chef des amerikanischen Patentamts, 1899)<o:p></o:p></span></div>
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<i><span style="color: #0070c0; font-family: "verdana" , sans-serif; font-size: 10.0pt;"><br /></span></i></div>
<div style="background: white;">
<i><span style="color: #0070c0; font-family: "verdana" , sans-serif; font-size: 10.0pt;">"640K sollten genug für jeden sein." (</span></i><span style="font-family: "verdana" , sans-serif; font-size: 10pt;">Bill Gates, 1981)</span><span style="font-family: "verdana" , sans-serif; font-size: 10pt;"><o:p></o:p></span></div>
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<span style="font-family: "verdana" , sans-serif; font-size: 10pt;"><br /></span></div>
<div style="background: white;">
</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj0xHQhF-iT4MBLDwrCBBkEhM_-8kL1EOHOSECNxxm9XQmTM82OCTkU-jJUEAQHdEfdIPuTU8VvGWM8sT4XgM9Eh1FbB4PerRQwEf_ugE-O6t6Z5dGrYvwmYJS2nMHoO2L3K-MwaZtj3fCr/s1600/201610127+Heli+%25282%2529.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj0xHQhF-iT4MBLDwrCBBkEhM_-8kL1EOHOSECNxxm9XQmTM82OCTkU-jJUEAQHdEfdIPuTU8VvGWM8sT4XgM9Eh1FbB4PerRQwEf_ugE-O6t6Z5dGrYvwmYJS2nMHoO2L3K-MwaZtj3fCr/s320/201610127+Heli+%25282%2529.jpg" width="320" /></a><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Man
sieht, auch absolute Insider tun sich oft schwer, die <b>Auswirkungen technischer
Revolutionen</b> vorherzusagen. Alle oben genannten Zitate sind übrigens der
wunderbaren Website <a href="http://www.nebelbank.de/irrtuemer.html">http://www.nebelbank.de/irrtuemer.html</a>
entnommen.<o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<span style="font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Und jetzt steht uns wieder einmal so eine Revolution
bevor, die von Vielen noch fürchterlich unterschätzt
wird: Eine Welle der künstlichen Intelligenz rollt auf uns zu. Man sagt, dieser
<b>Tsunami</b> wird so ziemlich jeden existierenden «Schreibtisch-& Desktop»-Job </span><span style="font-family: "verdana" , sans-serif; font-size: 10pt;">ausradieren.</span></div>
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<b><span lang="DE-AT" style="font-family: "verdana" , sans-serif; font-size: 10.0pt; line-height: 107%;">Null digitalisiert?</span></b></div>
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<b><span lang="DE-AT" style="font-family: "verdana" , sans-serif; font-size: 10.0pt; line-height: 107%;"><br /></span></b></div>
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<span lang="DE-AT" style="font-family: "verdana" , sans-serif; font-size: 10.0pt; line-height: 107%;">Oder wird tatsächlich
nicht alles so heiss gegessen wie es gekocht wird? Wird es eher eine langsame,
stetige Evolution sein? Hierzulande, im digitalen Tiefschlafgebiet Europa, ist
diese Meinung tatsächlich noch weit verbreitet.</span><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"> <b>Frank Thelen</b> hat dazu diesen aufrüttelnden
Artikel geschrieben: <a href="https://www.wired.de/collection/business/null-digitalisiert-frank-thelen-sieht-schwarz-fuer-deutschlands-zukunftschancen">Null
digitalisiert – Frank Thelen sieht schwarz für Deutschland</a>»<o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Also,
lassen Sie uns doch einfach davon ausgehen, dass die Roboter sehr bald kommen werden
und uns von vielen lästigen Pflichten und Routinen befreien werden! Sie werden
das deswegen tun, weil sie diese Dinge schlichtweg <b>besser und effektiver erledigen</b>
können als ein Mensch. Das alles ist übrigens eher eine Frage von Jahren denn
eine Frage von Jahrzehnten. <o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Es
ist aber beileibe nicht das erste Mal, dass eine industrielle oder technische
Revolution Millionen von Jobs hinfällig macht. Ein «Educated Guess» besagt, dass es
heutzutage <b>75%</b> der Berufe nicht mehr gibt, die noch vor einhundert Jahren den
Grossteil der Bevölkerung ernährt haben. Doch sowohl unser Wohlstand als auch
das generelle Beschäftigungsniveau sind seitdem um ein Vielfaches gestiegen. <o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<span style="background-color: white; font-family: "verdana" , sans-serif; font-size: 10pt;">Gibt es also keinen Grund zur Sorge? Werden wir in Zukunft alle Dinge tun, die wir einfach
gerne tun und ein netter Roboter wird uns dabei helfen, diese Aufgaben qualitativ viel besser zu
erledigen als wir es alleine je könnten? Dürfen wir uns endlich auf die </span><b style="font-family: verdana, sans-serif; font-size: 10pt;">kreativen und emotionalen Aspekte</b><span style="background-color: white; font-family: "verdana" , sans-serif; font-size: 10pt;"> eines
Berufs konzentrieren – also auf Themen, die Maschinen angeblich nie erlernen
können? Werden gleichzeitig die Produktivität und in Konsequenz auch der
Wohlstand auf ein nie gedachtes Niveau steigen?</span></div>
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<b><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Wir dressieren
Roboter!<o:p></o:p></span></b></div>
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<b><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></b></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Dafür
spricht Einiges: Aktuell braucht es noch Entwickler und Ingenieure, die einem
Roboter beim Lernen helfen. Das wird sich in Bälde ändern: <b>Jeder Laie</b> wird in
der Lage sein, einen <b>Roboter zu dressieren</b>. So einfach, wie man heute einen
Computer bedient, wird man in Zukunft eine künstliche Intelligenz dazu bringen
können, Routinetätigkeiten zu erlernen. Das würde bedeuten, dass sowohl der
wissenschaftliche Fortschritt als auch die Produktivität der Wirtschaft
Quantensprünge machen werden. <o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Man
kann sich in diesem Szenario schwer vorstellen, dass es noch Heerscharen von
Menschen gibt, die acht oder mehr Stunden pro Tag «in der Arbeit» verbringen. Aufgrund
der hohen Produktivität wird das auch nicht mehr nötig sein, um jedem ein <b>gutes
Auskommen</b> zu verschaffen. <o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgDqJ6OF4xvrSAkHwZJ99_faCwOWgpOb8M_b1gKY3Eg8VCjzEKvRyy9l1XDhCNr3JHya8LFZ1cQFsdX3Y1KrVELLlVDrJrlRA65aLlSSnizCG7rWu461SwIErKRMyLxlXzfonvoqN987OYM/s1600/20161220+Human+Progress.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="454" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgDqJ6OF4xvrSAkHwZJ99_faCwOWgpOb8M_b1gKY3Eg8VCjzEKvRyy9l1XDhCNr3JHya8LFZ1cQFsdX3Y1KrVELLlVDrJrlRA65aLlSSnizCG7rWu461SwIErKRMyLxlXzfonvoqN987OYM/s640/20161220+Human+Progress.png" width="640" /></a></div>
<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><o:p><br /></o:p></span></div>
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<b><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Und wer erledigt
komplexe Aufgaben?<o:p></o:p></span></b></div>
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<b><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></b></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><b>Die
oft geäusserte Idee</b>, dass man Roboter die einfachen Dinge machen lässt während
die «Bio-Interfaces» (also Menschen) komplexere Routinen erledigen, ist
er gewagt. <o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Auf
die Reisebranche umgelegt hiesse das nämlich: <b>Booking Bots</b> übernehmen die einfachen
Buchungen während sich erfahrene Agenten um «komplexe» Aufgabenstellungen
kümmern. Ob das realistisch ist?<o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Das
mag in einer Übergangsphase durchaus so sein. Langfristig wird das menschliche «Interface»
aber auf verlorenem Posten stehen. Bereits 2016 gab es eine Reihe von Projekten,
die die <b>Power von selbstlernenden Maschinen</b> nachhaltig demonstrierten: <o:p></o:p></span></div>
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<i><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><b>AlphaGo</b>, ein selbstlernender
Computer aus dem Google-Imperium besiegt völlig überraschend einen der
weltbesten Go-Spieler. Das hatten selbst Insider nicht erwartet, da die Anzahl
der möglichen Varianten im Go </span></i><i><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 14.2667px;">billiardenfach höher ist als beim Schach</span></i><i><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">. Die Komplexität des Spiels und damit die Anforderungen an einen Computer sind demnach auch bei Go ungleich grösser. Ein interessantes
Video dazu finden Sie <a href="https://www.youtube.com/watch?v=TnUYcTuZJpM">hier</a>.</span></i></div>
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<i><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></i></div>
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<i><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Ein selbstlernender
Roboter an einer australischen Universität schaffte es innerhalb nur einer Stunde,
mit Hilfe von Lasern ein so genanntes<b> Bose-Einstein-Kondensat (BEC) </b>herzustellen.
Ein klassisches Computerprogramm ohne künstliche Intelligenz würde dafür Jahrmillionen
benötigen. Menschliche Forscher haben immerhin etliche Jahre an Vorbereitung
und Umsetzung gebraucht – und dafür 2001 sogar den Nobelpreis bekommen. Das
entsprechende Video finden Sie <a href="https://www.youtube.com/watch?v=lJcGzmsLRUo">hier</a>: <o:p></o:p></span></i></div>
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<i><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></i></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Kurz
gesagt: Wenn ein Roboter innerhalb einer Stunde selbst lernen kann, ein BEC
herzustellen, wird er noch viel schneller kapieren, wie man vertrackte Aufgaben
im Zusammenhang mit einer Flugbuchung löst.<o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgdCX7gPR9VwHaLVVjOgkFLrN9g4-Y2L_HSKZn28KH1D8v-2ubWsLI65JOyeuDkzRlVU2tPcrBHjEWQ7Ow_LI4IQcjmLHjQGHGWkOxpWHepMcvgfQ-f4efYAkkh8z7lpsn3kGZKej2CpVBK/s1600/20161219+Sunrise+1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="424" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgdCX7gPR9VwHaLVVjOgkFLrN9g4-Y2L_HSKZn28KH1D8v-2ubWsLI65JOyeuDkzRlVU2tPcrBHjEWQ7Ow_LI4IQcjmLHjQGHGWkOxpWHepMcvgfQ-f4efYAkkh8z7lpsn3kGZKej2CpVBK/s640/20161219+Sunrise+1.jpg" width="640" /></a></div>
<br /></div>
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<b><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Und was hat das alles
mit Umbrella zu tun?</span></b></div>
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<b><span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></b></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Möglicherweise
fragen Sie sich, was das alles mit <b>Umbrella und unserer Travel Technology</b> zu
tun hat. <o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;"><br /></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Nun,
wir entwickeln und verkaufen Software - Software die von Menschen bedient wird.
Wenn wir über unsere Zukunft nachdenken, muss uns klar sein, dass sich dies
bald ändern wird. <b>Reiseberater</b> wird es wohl auch in Zukunft geben. Aber sie
werden keine Computer mehr bedienen. Sie werden Roboter dressieren. Das müssen
wir bedenken, wenn wir uns überlegen, welche Projekte wir bei Umbrella als
nächstes angehen.<o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">In
diesem Sinne freue ich mich auf eine spannende, positive Zukunft. Und ich darf Ihnen ein wunderbares, besinnliches Weihnachtsfest sowie ein erfolgreiches neues Jahr 2017 wünschen.<o:p></o:p></span></div>
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<span style="background: white; font-family: "verdana" , sans-serif; font-size: 10pt; line-height: 107%;">Herzlichst, Ihr Helmut Pilz<o:p></o:p></span></div>
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